Hilton Grand Vacations
Job Overview
As a Front Desk Clerk, you will be providing excellence in service while checking owners and guests in and out of the property and responding to inquiries regarding services following our brand standards throughout the duration of their stay. Demonstrates commitment and dedication to our Service culture and Hilton Values.
Compensation and Benefits
Salary Range: $23.75 – 26.00 per hour
Benefits on day one
Daily Pay – get your earned pay any time before payday
Recognition Programs and Rewards
401(k) program with company match
Employee stock purchase program
Paid Holidays, Sick days, and Generous Paid Time Off Program
Work Schedule Our Front Office Department operates 24/7 days. Shift is full availability between 5:00 am – 12:00 am, including overnight shifts, weekends, and holidays. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests.
Additional Responsibilities
Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Inputs information into the computerized reservations’ system to update and maintain records. Calls for bell person, as needed.
Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises, maintaining HGV rental policies in an effort to enhance inventory.
Generates invoices and collects monies due through the rental program. Issues and controls unit keys. Maintains safety deposit boxes.
Provides additional services by taking and holding packages, delivers telephone and fax messages to owners, guests, and resort staff. Reviews expected check-in lists, noting comments regarding lockouts, special requests, etc. Sorts and distributes incoming mail.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Relays pertinent information to oncoming shift.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
Reports any unresolved problems with owners and guests to management.
Maintains a clean work area.
Provides information on area attractions and resort amenities.
Assists other departments as needed and carries out other duties as assigned by management.
Regular attendance, grooming standards and safety guidelines established by the company and site are essential to the successful performance of this position.
Qualifications
High school graduate or equivalent.
Customer service, cash handling, and data entry experience.
Proficient in the English language to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments.
Able to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
Ability to multi‑task and prioritize duties to meet timelines and demands.
Preferred Qualifications
Associate Degree/college diploma.
Prior Hospitality, Front Desk, or relevant work history.
Bilingual in Japanese.
Equal Opportunity We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.
Hilton Grand Vacations
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Compensation and Benefits
Salary Range: $23.75 – 26.00 per hour
Benefits on day one
Daily Pay – get your earned pay any time before payday
Recognition Programs and Rewards
401(k) program with company match
Employee stock purchase program
Paid Holidays, Sick days, and Generous Paid Time Off Program
Work Schedule Our Front Office Department operates 24/7 days. Shift is full availability between 5:00 am – 12:00 am, including overnight shifts, weekends, and holidays. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests.
Additional Responsibilities
Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Inputs information into the computerized reservations’ system to update and maintain records. Calls for bell person, as needed.
Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises, maintaining HGV rental policies in an effort to enhance inventory.
Generates invoices and collects monies due through the rental program. Issues and controls unit keys. Maintains safety deposit boxes.
Provides additional services by taking and holding packages, delivers telephone and fax messages to owners, guests, and resort staff. Reviews expected check-in lists, noting comments regarding lockouts, special requests, etc. Sorts and distributes incoming mail.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Relays pertinent information to oncoming shift.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
Reports any unresolved problems with owners and guests to management.
Maintains a clean work area.
Provides information on area attractions and resort amenities.
Assists other departments as needed and carries out other duties as assigned by management.
Regular attendance, grooming standards and safety guidelines established by the company and site are essential to the successful performance of this position.
Qualifications
High school graduate or equivalent.
Customer service, cash handling, and data entry experience.
Proficient in the English language to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments.
Able to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
Ability to multi‑task and prioritize duties to meet timelines and demands.
Preferred Qualifications
Associate Degree/college diploma.
Prior Hospitality, Front Desk, or relevant work history.
Bilingual in Japanese.
Equal Opportunity We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.
Hilton Grand Vacations
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