ABB
Overview
At ABB, we help industries outrun—leaner and cleaner. Progress is an expectation—for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy; growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This position reports to: Material Planner-2. Work model: Onsite. This role contributes to the ELSP Division in North America. Responsibilities
Provide technical, order, and payment-related assistance/support to internal and external customers. Coordinate with Sales, Operations, Supply Chain Management, and other teams to ensure complete case ownership and resolve customer issues. Recommend appropriate solutions for customer requests and coordinate end-to-end handling (e.g., production capability and scheduling, resourcing, quotes, price lists, invoices). Keep customers proactively informed on issue status and address their questions. Prepare and analyze regular statistics (e.g., forecast) using available tools and track sales performance against targets; share insights with management. Qualifications
Bachelor’s degree and 3+ years of experience in customer service. Strong working knowledge of SAP. Proficiency with MS Excel (intermediate to advanced) and MS Office. Strong verbal and written communication skills. Demonstrated commitment to excellence, problem-solving, teamwork, customer focus, and professional attitude. Proactive, self-motivated with the ability to manage multiple customer responsibilities. Strong time management and organization skills. Benefits and Other Information
Health, Life & Disability plans (two medical options, dental options, vision, company-paid life and AD&D, voluntary life and AD&D, short and long-term disability). Parental leave, employee assistance program, health advocacy resources, and mental/behavioral health support. Employee discount program; 401(k) with company contributions; ESAP. 11 paid holidays; vacation per permissive time away policy for salaried exempt roles. Equal Opportunity Employer Statement
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to sex, marital status, citizenship, age, race and ethnicity, or any other characteristic protected by law. For more information about EEO rights, visit the EEOC website. Applicants may request reasonable accommodations by contacting ABB HR. Resumes and applications will not be accepted through this channel. To learn more about ABB, visit www.abb.com.
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At ABB, we help industries outrun—leaner and cleaner. Progress is an expectation—for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy; growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This position reports to: Material Planner-2. Work model: Onsite. This role contributes to the ELSP Division in North America. Responsibilities
Provide technical, order, and payment-related assistance/support to internal and external customers. Coordinate with Sales, Operations, Supply Chain Management, and other teams to ensure complete case ownership and resolve customer issues. Recommend appropriate solutions for customer requests and coordinate end-to-end handling (e.g., production capability and scheduling, resourcing, quotes, price lists, invoices). Keep customers proactively informed on issue status and address their questions. Prepare and analyze regular statistics (e.g., forecast) using available tools and track sales performance against targets; share insights with management. Qualifications
Bachelor’s degree and 3+ years of experience in customer service. Strong working knowledge of SAP. Proficiency with MS Excel (intermediate to advanced) and MS Office. Strong verbal and written communication skills. Demonstrated commitment to excellence, problem-solving, teamwork, customer focus, and professional attitude. Proactive, self-motivated with the ability to manage multiple customer responsibilities. Strong time management and organization skills. Benefits and Other Information
Health, Life & Disability plans (two medical options, dental options, vision, company-paid life and AD&D, voluntary life and AD&D, short and long-term disability). Parental leave, employee assistance program, health advocacy resources, and mental/behavioral health support. Employee discount program; 401(k) with company contributions; ESAP. 11 paid holidays; vacation per permissive time away policy for salaried exempt roles. Equal Opportunity Employer Statement
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to sex, marital status, citizenship, age, race and ethnicity, or any other characteristic protected by law. For more information about EEO rights, visit the EEOC website. Applicants may request reasonable accommodations by contacting ABB HR. Resumes and applications will not be accepted through this channel. To learn more about ABB, visit www.abb.com.
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