Key Choice Group
Overview
Hybrid Customer Service Representative
– Full-Time Position Summary: Seeking a detail-oriented and customer-focused professional to join the team as a Customer Service Representative. In this role, you’ll serve as the main point of contact for customers, providing prompt, accurate, and friendly service. You’ll work closely with internal teams to ensure orders, inquiries, and issues are handled efficiently and effectively. Key Responsibilities
Communicate with customers via phone, email, and chat in a professional, courteous manner Process customer orders, quotes, and returns accurately and efficiently Resolve product or service problems by clarifying the customer’s concern, determining the cause, and ensuring resolution Collaborate with sales, production, and logistics teams to meet customer needs and delivery schedules Maintain detailed and organized customer records in the company’s CRM or ERP system Follow up on open orders and proactively update customers on order status or delays Identify opportunities to improve customer satisfaction and streamline processes Qualifications
Bachelor\'s Degree required 2+ years of customer service experience Strong communication and problem-solving skills Proficiency with Microsoft Office Suite and CRM/ERP systems Excellent attention to detail and ability to multitask in a fast-paced environment A positive attitude and a commitment to teamwork and continuous improvement Benefits
Competitive salary and benefits package Paid time off and holidays Health, dental, and vision insurance Opportunities for professional growth and development Unlimited work/life balance time
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Hybrid Customer Service Representative
– Full-Time Position Summary: Seeking a detail-oriented and customer-focused professional to join the team as a Customer Service Representative. In this role, you’ll serve as the main point of contact for customers, providing prompt, accurate, and friendly service. You’ll work closely with internal teams to ensure orders, inquiries, and issues are handled efficiently and effectively. Key Responsibilities
Communicate with customers via phone, email, and chat in a professional, courteous manner Process customer orders, quotes, and returns accurately and efficiently Resolve product or service problems by clarifying the customer’s concern, determining the cause, and ensuring resolution Collaborate with sales, production, and logistics teams to meet customer needs and delivery schedules Maintain detailed and organized customer records in the company’s CRM or ERP system Follow up on open orders and proactively update customers on order status or delays Identify opportunities to improve customer satisfaction and streamline processes Qualifications
Bachelor\'s Degree required 2+ years of customer service experience Strong communication and problem-solving skills Proficiency with Microsoft Office Suite and CRM/ERP systems Excellent attention to detail and ability to multitask in a fast-paced environment A positive attitude and a commitment to teamwork and continuous improvement Benefits
Competitive salary and benefits package Paid time off and holidays Health, dental, and vision insurance Opportunities for professional growth and development Unlimited work/life balance time
#J-18808-Ljbffr