H&R Block
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Multi-Unit Team Leader
role at
H&R Block .
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Overview At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
A Typical Day...
Joining us as a
Multi-Unit Team Leader , you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business. You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. Please note that this role is not remote and will require you to work in-person.
Responsibilities
Provide leadership over three H&R Block tax offices and the customer-centric teams in those offices
Lead daily team meetings and communicate essential information to tax office associates
Manage office staffing, operations, logistics, and timekeeping for multiple offices with support from Associate Team Leaders
Travel between offices as required
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
Assist DGM in recruiting and interviewing candidates for tax office associate positions
Conduct timely performance reviews and address performance concerns with support from the Associate Relations Center
Build an engaging team environment by training and coaching associates and recognizing outstanding contributions
Create associate work schedules across all offices and ensure accurate timekeeping and labor management
Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment
What you'll bring to the team
Multi-unit people management experience in the retail, restaurant, banking, or related industry
Ability to manage office staffing, operations, and logistics with support from leadership
Strong decision-making and judgment skills in a fast-paced environment with minimal supervision
Strong interpersonal and communication skills with a customer-centric mindset
Computer proficiency with MS Office
Bachelor’s degree in a related field, or high school diploma with relevant experience
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
Your Expertise
People management experience with the ability to grow and develop associates
Aptitude for growth plan execution and leading toward a growth culture
Strong decision-making and the ability to operate with minimal supervision
Strong interpersonal and communication skills and a customer-centric mindset
Proficiency with MS Office
Why work for us At H&R Block, we invest in our people and offer benefits to support health, wellbeing, and financial wellness.
Employee Assistance Program with Health Advocate
Wellbeing program, BetterYou, to help you build healthy habits
Neurodiversity and caregiver support for you and your family
Discounts on everyday items and services
Benefits with eligible Medical Coverage, 401k, and Employee Stock Purchase Plan
The Community You Will Join H&R Block is committed to a Connected Culture where trust, care, and connections help everyone feel safe bringing their authentic self to work and belonging to a larger team. We are recognized globally for our exceptional work environment and collaborative colleagues. H&R Block is an equal opportunity employer and values diversity in the workplace.
If you’re looking to make an impact, H&R Block is the place for you.
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Sponsored Job
#8419
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Retail
#J-18808-Ljbffr
Multi-Unit Team Leader
role at
H&R Block .
Get AI-powered advice on this job and more exclusive features.
Overview At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
A Typical Day...
Joining us as a
Multi-Unit Team Leader , you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business. You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. Please note that this role is not remote and will require you to work in-person.
Responsibilities
Provide leadership over three H&R Block tax offices and the customer-centric teams in those offices
Lead daily team meetings and communicate essential information to tax office associates
Manage office staffing, operations, logistics, and timekeeping for multiple offices with support from Associate Team Leaders
Travel between offices as required
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
Assist DGM in recruiting and interviewing candidates for tax office associate positions
Conduct timely performance reviews and address performance concerns with support from the Associate Relations Center
Build an engaging team environment by training and coaching associates and recognizing outstanding contributions
Create associate work schedules across all offices and ensure accurate timekeeping and labor management
Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment
What you'll bring to the team
Multi-unit people management experience in the retail, restaurant, banking, or related industry
Ability to manage office staffing, operations, and logistics with support from leadership
Strong decision-making and judgment skills in a fast-paced environment with minimal supervision
Strong interpersonal and communication skills with a customer-centric mindset
Computer proficiency with MS Office
Bachelor’s degree in a related field, or high school diploma with relevant experience
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
Your Expertise
People management experience with the ability to grow and develop associates
Aptitude for growth plan execution and leading toward a growth culture
Strong decision-making and the ability to operate with minimal supervision
Strong interpersonal and communication skills and a customer-centric mindset
Proficiency with MS Office
Why work for us At H&R Block, we invest in our people and offer benefits to support health, wellbeing, and financial wellness.
Employee Assistance Program with Health Advocate
Wellbeing program, BetterYou, to help you build healthy habits
Neurodiversity and caregiver support for you and your family
Discounts on everyday items and services
Benefits with eligible Medical Coverage, 401k, and Employee Stock Purchase Plan
The Community You Will Join H&R Block is committed to a Connected Culture where trust, care, and connections help everyone feel safe bringing their authentic self to work and belonging to a larger team. We are recognized globally for our exceptional work environment and collaborative colleagues. H&R Block is an equal opportunity employer and values diversity in the workplace.
If you’re looking to make an impact, H&R Block is the place for you.
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Sponsored Job
#8419
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Retail
#J-18808-Ljbffr