Wallwork Truck Centers
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Service Advisor
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Wallwork Truck Centers 1 day ago Be among the first 25 applicants Join to apply for the
Service Advisor
role at
Wallwork Truck Centers Get AI-powered advice on this job and more exclusive features. Wallwork Truck Centers provided pay range
This range is provided by Wallwork Truck Centers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$65,000.00/yr - $100,000.00/yr Valley Imports is looking for a Service Advisor with great customer service skills to join our team! The Mercedes Benz-Porsche Service Advisor serves as the primary point of contact for high-net-worth clients, ensuring an exceptional, personalized, and seamless service experience. This role requires a strong background in luxury service standards, a proactive approach to client needs, and the ability to build long-term, trust-based relationships. The ideal candidate is polished, detail-oriented, and thrives in a fast-paced, customer-focused environment!
Valley Imports strives to be an automotive leader in our community, addressing our customers' needs with the utmost respect, care, and attention to detail. Customer experience scores have ranked us high in the nation one year after the next. Join our service team that will value your skills - apply now!
Hours are between Monday-Saturday, 7am-6pm, 45 hours a week, with potential to earn between $65k-$100k+.
QUALIFICATIONS (minimum Requirements)
Education and/or years' experience required:
High School Diploma or G.E.D. One to two years' service advisor experience. Two plus years in a luxury client-facing role (e.g., hospitality, retail, automotive, concierge). Valid driver's license and acceptable driving record.
Preferred/Required Skills And Abilities
Ability to work with limited supervision. Must be able to manage in a fast-paced work environment. Must have great customer service, interpersonal, and communication skills. Deep understanding of luxury service etiquette and standards. Strong attention to detail and problem-solving skills. Tech-savvy with proficiency in DMS systems and scheduling tools.
Supervision Of Others/decision Making Aptitude (if Applicable)
No supervisory responsibilities required with this position.
Essential Functions And Accountabilites
Client Experience Management
Greet clients with a warm, professional demeanor and provide white-glove service throughout their visit or interaction. Understand and anticipate client preferences, needs, and expectations. Provide personalized service, including coordinating bespoke experiences or product customization.
Service Coordination
Serve as the liaison between the client and internal departments (e.g., service, sales, logistics). Interface with customers and service technicians to identify and sell vehicle repairs and maintenance. Determine need for repairs and maintenance by vehicle inspection and questioning customer, and by researching service history and computer information. Schedule appointments, manage timelines, and ensure accurate follow-through on all client service requests. Oversee luxury service touchpoints, such as valet, refreshments, and ambiance.
Issue Resolution & Follow-Up
Handle concerns or complaints with discretion, urgency, and professionalism. Ensure all client issues are resolved promptly and documented appropriately. Conduct follow-up to ensure client satisfaction and retention.
Sales & Upselling
Recommend premium services, upgrades, or exclusive offerings that align with client interests. Assist in generating revenue through effective communication and upselling strategies.
Recordkeeping & DMS Management
Maintain accurate client records and preferences in DMS systems. Track client history, feedback, and loyalty activities. Adhere to work schedule and maintain regular attendance.
The above functions listed are intended to describe the major elements and requirements of the position and should not be taken as an exhaustive list of all essential responsibilities, duties, and skills required of the individuals assigned to this position. Performance of the essential functions may require specific physical demands as described in this job description.
Key Competencies
Professionalism and discretion Emotional intelligence and empathy Adaptability and composure under pressure High standards of personal presentation Commitment to exceeding client expectations
We offer competitive pay and benefits, employee discounts, and paid time off (PTO)! Valley Imports, a subsidiary of W.W. Wallwork, Inc., is excited to hear from you!
Benefits
Health, Dental & Vision Insurance Health Savings Account Employer-Paid Life Insurance & Long-Term Disability 401(k) & Profit Sharing Plan Voluntary Benefits Flexible Spending Accounts Paid Time Off (PTO) Plan Employee Assistance Program Employee Discounts and Special Events
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Accounting/Auditing and Finance Industries Accounting Referrals increase your chances of interviewing at Wallwork Truck Centers by 2x Sign in to set job alerts for “Service Advisor” roles.
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Service Advisor
role at
Wallwork Truck Centers 1 day ago Be among the first 25 applicants Join to apply for the
Service Advisor
role at
Wallwork Truck Centers Get AI-powered advice on this job and more exclusive features. Wallwork Truck Centers provided pay range
This range is provided by Wallwork Truck Centers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$65,000.00/yr - $100,000.00/yr Valley Imports is looking for a Service Advisor with great customer service skills to join our team! The Mercedes Benz-Porsche Service Advisor serves as the primary point of contact for high-net-worth clients, ensuring an exceptional, personalized, and seamless service experience. This role requires a strong background in luxury service standards, a proactive approach to client needs, and the ability to build long-term, trust-based relationships. The ideal candidate is polished, detail-oriented, and thrives in a fast-paced, customer-focused environment!
Valley Imports strives to be an automotive leader in our community, addressing our customers' needs with the utmost respect, care, and attention to detail. Customer experience scores have ranked us high in the nation one year after the next. Join our service team that will value your skills - apply now!
Hours are between Monday-Saturday, 7am-6pm, 45 hours a week, with potential to earn between $65k-$100k+.
QUALIFICATIONS (minimum Requirements)
Education and/or years' experience required:
High School Diploma or G.E.D. One to two years' service advisor experience. Two plus years in a luxury client-facing role (e.g., hospitality, retail, automotive, concierge). Valid driver's license and acceptable driving record.
Preferred/Required Skills And Abilities
Ability to work with limited supervision. Must be able to manage in a fast-paced work environment. Must have great customer service, interpersonal, and communication skills. Deep understanding of luxury service etiquette and standards. Strong attention to detail and problem-solving skills. Tech-savvy with proficiency in DMS systems and scheduling tools.
Supervision Of Others/decision Making Aptitude (if Applicable)
No supervisory responsibilities required with this position.
Essential Functions And Accountabilites
Client Experience Management
Greet clients with a warm, professional demeanor and provide white-glove service throughout their visit or interaction. Understand and anticipate client preferences, needs, and expectations. Provide personalized service, including coordinating bespoke experiences or product customization.
Service Coordination
Serve as the liaison between the client and internal departments (e.g., service, sales, logistics). Interface with customers and service technicians to identify and sell vehicle repairs and maintenance. Determine need for repairs and maintenance by vehicle inspection and questioning customer, and by researching service history and computer information. Schedule appointments, manage timelines, and ensure accurate follow-through on all client service requests. Oversee luxury service touchpoints, such as valet, refreshments, and ambiance.
Issue Resolution & Follow-Up
Handle concerns or complaints with discretion, urgency, and professionalism. Ensure all client issues are resolved promptly and documented appropriately. Conduct follow-up to ensure client satisfaction and retention.
Sales & Upselling
Recommend premium services, upgrades, or exclusive offerings that align with client interests. Assist in generating revenue through effective communication and upselling strategies.
Recordkeeping & DMS Management
Maintain accurate client records and preferences in DMS systems. Track client history, feedback, and loyalty activities. Adhere to work schedule and maintain regular attendance.
The above functions listed are intended to describe the major elements and requirements of the position and should not be taken as an exhaustive list of all essential responsibilities, duties, and skills required of the individuals assigned to this position. Performance of the essential functions may require specific physical demands as described in this job description.
Key Competencies
Professionalism and discretion Emotional intelligence and empathy Adaptability and composure under pressure High standards of personal presentation Commitment to exceeding client expectations
We offer competitive pay and benefits, employee discounts, and paid time off (PTO)! Valley Imports, a subsidiary of W.W. Wallwork, Inc., is excited to hear from you!
Benefits
Health, Dental & Vision Insurance Health Savings Account Employer-Paid Life Insurance & Long-Term Disability 401(k) & Profit Sharing Plan Voluntary Benefits Flexible Spending Accounts Paid Time Off (PTO) Plan Employee Assistance Program Employee Discounts and Special Events
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Accounting/Auditing and Finance Industries Accounting Referrals increase your chances of interviewing at Wallwork Truck Centers by 2x Sign in to set job alerts for “Service Advisor” roles.
Fargo, ND $65,000.00-$100,000.00 6 days ago Customer Care Agent | Part Time - Remote | Fargo, ND
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Work at Home Customer Service Agent (Full-Time & Part-Time) (ND)
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr