Quilt LLC.
We’re looking for a proactive and customer-focused
IT Helpdesk Analyst
to join our IT team. This role provides first-level technical support to both onsite and remote employees, ensuring smooth daily operations and minimizing downtime. The ideal candidate has strong troubleshooting skills, a service-oriented mindset, and experience supporting users across different environments. Responsibilities
Serve as the first point of contact for IT support requests via ticketing system, email, chat, and in-person. Provide technical assistance for hardware, software, networking, and peripheral issues. Support remote employees with VPN, remote desktop, collaboration tools, and connectivity troubleshooting. Set up, configure, and maintain laptops, desktops, and mobile devices for new and existing users. Assist with user account management in Active Directory, Microsoft 365, and other enterprise applications. Troubleshoot and resolve issues related to Windows, macOS, and common productivity applications. Maintain accurate documentation of issues, resolutions, and procedures in the IT knowledge base. Collaborate with IT team members to escalate and resolve complex technical problems. Support onboarding and offboarding processes, including hardware deployment and retrieval. Ensure adherence to IT policies, security standards, and best practices. Qualifications
2–3 years of experience in an IT Helpdesk, Service Desk, or Technical Support role. Strong knowledge of Windows and macOS operating systems. Hands-on experience with Microsoft 365 administration, Active Directory, and remote access tools (e.g., VPN, RDP, Intune). Familiarity with ticketing systems (e.g., Jira Service Desk, Zendesk, or Freshdesk). Understanding of basic networking concepts (DNS, DHCP, VPN, Wi-Fi troubleshooting). Excellent communication and customer service skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Preferred: Experience supporting SaaS applications and endpoint management tools (e.g., Intune, Jamf). Why Join Us
Be part of a collaborative and growing IT team that values innovation and service excellence. Opportunity to expand your technical skills across a modern tech stack and hybrid work environment. Competitive compensation, benefits, and professional development opportunities. What We Offer
Competitive salary with performance-based incentives. Paid professional development opportunities to help you grow in your career. Paid time off, 401k investment opportunity, and an engaging, collaborative company culture. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. About Quilt Software
Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions. If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving! Notice - Employment Scams
Communication regarding job opportunities from our team will come from an official Quilt Software email address. We do not conduct interviews over email or chat platforms, and we will never ask you for personal or financial information. If you suspect a scam, please mark the communication as phishing or spam and do not respond. Voluntary Self-Identification
For government reporting purposes, candidates may respond to the voluntary self-identification survey. Completion is voluntary and confidential. Our EEO policy ensures non-discrimination in hiring practices.
#J-18808-Ljbffr
IT Helpdesk Analyst
to join our IT team. This role provides first-level technical support to both onsite and remote employees, ensuring smooth daily operations and minimizing downtime. The ideal candidate has strong troubleshooting skills, a service-oriented mindset, and experience supporting users across different environments. Responsibilities
Serve as the first point of contact for IT support requests via ticketing system, email, chat, and in-person. Provide technical assistance for hardware, software, networking, and peripheral issues. Support remote employees with VPN, remote desktop, collaboration tools, and connectivity troubleshooting. Set up, configure, and maintain laptops, desktops, and mobile devices for new and existing users. Assist with user account management in Active Directory, Microsoft 365, and other enterprise applications. Troubleshoot and resolve issues related to Windows, macOS, and common productivity applications. Maintain accurate documentation of issues, resolutions, and procedures in the IT knowledge base. Collaborate with IT team members to escalate and resolve complex technical problems. Support onboarding and offboarding processes, including hardware deployment and retrieval. Ensure adherence to IT policies, security standards, and best practices. Qualifications
2–3 years of experience in an IT Helpdesk, Service Desk, or Technical Support role. Strong knowledge of Windows and macOS operating systems. Hands-on experience with Microsoft 365 administration, Active Directory, and remote access tools (e.g., VPN, RDP, Intune). Familiarity with ticketing systems (e.g., Jira Service Desk, Zendesk, or Freshdesk). Understanding of basic networking concepts (DNS, DHCP, VPN, Wi-Fi troubleshooting). Excellent communication and customer service skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Preferred: Experience supporting SaaS applications and endpoint management tools (e.g., Intune, Jamf). Why Join Us
Be part of a collaborative and growing IT team that values innovation and service excellence. Opportunity to expand your technical skills across a modern tech stack and hybrid work environment. Competitive compensation, benefits, and professional development opportunities. What We Offer
Competitive salary with performance-based incentives. Paid professional development opportunities to help you grow in your career. Paid time off, 401k investment opportunity, and an engaging, collaborative company culture. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. About Quilt Software
Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions. If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving! Notice - Employment Scams
Communication regarding job opportunities from our team will come from an official Quilt Software email address. We do not conduct interviews over email or chat platforms, and we will never ask you for personal or financial information. If you suspect a scam, please mark the communication as phishing or spam and do not respond. Voluntary Self-Identification
For government reporting purposes, candidates may respond to the voluntary self-identification survey. Completion is voluntary and confidential. Our EEO policy ensures non-discrimination in hiring practices.
#J-18808-Ljbffr