AAF Latinoamrica
Position Objective
Provide world?class Customer Service by exceeding customer expectations using advanced soft?skill techniques, product and system knowledge, and timely and thorough problem?solving/dispute resolution. This role serves as a cross?functional liaison with Sales, Accounts Receivable, and Operations to ensure customer satisfaction. Key Accountabilities
Collaborate with customers, direct sales teams, and cross?department partners to deliver product and service information, quotes, order entry (including will calls), order confirmations, invoice copies, and customer complaints. Receive, investigate, and respond to customer inquiries while prioritizing urgent matters. Maintain up?to?date knowledge of lead times, product information, pricing, shipping schedules, and other relevant details to provide accurate support. Keep records of customer interactions and transactions, noting inquiries, complaints, comments, and actions taken in SAP and PC software systems. Set up new customers in SAP, working with Credit and Collections to process credit applications. Maintain comprehensive knowledge of company products and processes. Update Customer Master Files, including contact information, sold?to, ship?to, shipping terms, pricing, and customer?specific text requirements. Assist Credit with invoice disputes and billing error resolutions. Provide freight estimates as needed to ensure customer satisfaction; collaborate with Operations on delivery/freight estimates. Perform other duties as assigned. Requirements
High school diploma or equivalent required; associate or bachelors degree preferred. Minimum of 5 years experience in customer service or a related field, preferably in a manufacturing/industrial environment. Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook). Industry knowledge or experience is desired. Core Competencies
Communication skills. Ability to calculate figures and amounts (discounts, commission, percentages). Ability to apply basic algebra and geometry. Problem analysis and problem?solving. Organizational and planning skills. Attention to detail. Creativity. Team player. Stress tolerance. Additional Requirements
Commercial extravert who builds relationships with internal and external customers. Proactive customer contact. Health, safety, and environmental consciousness. English communication skills (face?to?face, telephone, written). First?level immediate customer responses. Flexible approach to work and willingness to accept changing priorities. Seeks manager support when needed. Telephone contact and communication skills are an asset. Location: Louisville, KY Salary: $30,000.00 $60,000.00 (full?time) #J-18808-Ljbffr
Provide world?class Customer Service by exceeding customer expectations using advanced soft?skill techniques, product and system knowledge, and timely and thorough problem?solving/dispute resolution. This role serves as a cross?functional liaison with Sales, Accounts Receivable, and Operations to ensure customer satisfaction. Key Accountabilities
Collaborate with customers, direct sales teams, and cross?department partners to deliver product and service information, quotes, order entry (including will calls), order confirmations, invoice copies, and customer complaints. Receive, investigate, and respond to customer inquiries while prioritizing urgent matters. Maintain up?to?date knowledge of lead times, product information, pricing, shipping schedules, and other relevant details to provide accurate support. Keep records of customer interactions and transactions, noting inquiries, complaints, comments, and actions taken in SAP and PC software systems. Set up new customers in SAP, working with Credit and Collections to process credit applications. Maintain comprehensive knowledge of company products and processes. Update Customer Master Files, including contact information, sold?to, ship?to, shipping terms, pricing, and customer?specific text requirements. Assist Credit with invoice disputes and billing error resolutions. Provide freight estimates as needed to ensure customer satisfaction; collaborate with Operations on delivery/freight estimates. Perform other duties as assigned. Requirements
High school diploma or equivalent required; associate or bachelors degree preferred. Minimum of 5 years experience in customer service or a related field, preferably in a manufacturing/industrial environment. Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook). Industry knowledge or experience is desired. Core Competencies
Communication skills. Ability to calculate figures and amounts (discounts, commission, percentages). Ability to apply basic algebra and geometry. Problem analysis and problem?solving. Organizational and planning skills. Attention to detail. Creativity. Team player. Stress tolerance. Additional Requirements
Commercial extravert who builds relationships with internal and external customers. Proactive customer contact. Health, safety, and environmental consciousness. English communication skills (face?to?face, telephone, written). First?level immediate customer responses. Flexible approach to work and willingness to accept changing priorities. Seeks manager support when needed. Telephone contact and communication skills are an asset. Location: Louisville, KY Salary: $30,000.00 $60,000.00 (full?time) #J-18808-Ljbffr