AAF Latinoamrica
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Customer Service Specialist
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AAF Latinoamrica Description
AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter and the AAF International brand names, AAF International has been an industry pioneer since 1921 with manufacturing operations in 22 countries and over 6000 employees worldwide. Our products are the industry benchmarks for quality and performance. Our applications include commercial, industrial and residential solutions, from the filters used in your home to the most critical cleanroom and power generation applications. We are a member of the Daikin Group, the world's largest air conditioning provider with $30?billion in revenue and over 75?000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics. Our culture of continuous improvement, safety and world?class operations is people?centered. We treat our people, suppliers, customers and the environment with respect, and are committed to community contribution. Key Accountabilities Collaborate with customer, direct sales team, and other departments to provide information about products and services, quotes, order entry including will calls, order confirmations, invoice copies, customer complaints, and order status/maintenance. Receives, investigates, and responds to customer inquiries while prioritizing urgent matters. Maintain knowledge on lead times, product information, pricing, shipping schedules and other information to accurately and efficiently. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in SAP and PC software systems. New Customer Set-up in SAP including working with the credit and collections department to process credit application. Maintain knowledge on company products and processes. Customer Master File Maintenance including updating contact information, sold?to, ship?to, shipping terms, pricing, and customer specific text requirements. Assists Credit department with invoice disputes and billing error resolutions. Provide freight estimates as required to ensure customer satisfaction; work with Operations on delivery/freight estimates as required to ensure accuracy. Performs other duties as assigned.
Position Requirements
High school diploma or equivalent is required. Associate or Bachelors degree preferred; 5 years prior experience in customer service or related area, preferably in a manufacturing/Industrial environment; Must be proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook); Industry knowledge/experience is desired.
Core Competencies
Communication skills Ability to calculate figures and amounts such as discounts, commission, and percentages. Ability to apply basic algebra and geometry. Problem analysis and solving Organizational and planning skills Attention to detail Creativity Team player Stress tolerance
Additional Requirements
The profile needs to be a commercial extravert person willing to build relationships with both external and internal customers; Ability to contact customers in a proactive way; Health, safety and environmentally conscious; English communication skills including face to face, telephone and written; A first level of immediate customer responses; Flexible approach to working, willingness to accept changing priorities; To seek support from Manager when needed; Telephone contact and communications skills are an asset for this job.
Equal Employment Opportunity
AAF International is an Equal Opportunity Employer M/F/Disability/Veteran. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics. Seniority level
Mid?Senior level Employment type
Full?time Job function
Other Industries
Industrial Machinery Manufacturing Location: Louisville, KY | Salary: $30,000.00-$60,000.00 #J-18808-Ljbffr
Customer Service Specialist
role at
AAF Latinoamrica Description
AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter and the AAF International brand names, AAF International has been an industry pioneer since 1921 with manufacturing operations in 22 countries and over 6000 employees worldwide. Our products are the industry benchmarks for quality and performance. Our applications include commercial, industrial and residential solutions, from the filters used in your home to the most critical cleanroom and power generation applications. We are a member of the Daikin Group, the world's largest air conditioning provider with $30?billion in revenue and over 75?000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics. Our culture of continuous improvement, safety and world?class operations is people?centered. We treat our people, suppliers, customers and the environment with respect, and are committed to community contribution. Key Accountabilities Collaborate with customer, direct sales team, and other departments to provide information about products and services, quotes, order entry including will calls, order confirmations, invoice copies, customer complaints, and order status/maintenance. Receives, investigates, and responds to customer inquiries while prioritizing urgent matters. Maintain knowledge on lead times, product information, pricing, shipping schedules and other information to accurately and efficiently. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in SAP and PC software systems. New Customer Set-up in SAP including working with the credit and collections department to process credit application. Maintain knowledge on company products and processes. Customer Master File Maintenance including updating contact information, sold?to, ship?to, shipping terms, pricing, and customer specific text requirements. Assists Credit department with invoice disputes and billing error resolutions. Provide freight estimates as required to ensure customer satisfaction; work with Operations on delivery/freight estimates as required to ensure accuracy. Performs other duties as assigned.
Position Requirements
High school diploma or equivalent is required. Associate or Bachelors degree preferred; 5 years prior experience in customer service or related area, preferably in a manufacturing/Industrial environment; Must be proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook); Industry knowledge/experience is desired.
Core Competencies
Communication skills Ability to calculate figures and amounts such as discounts, commission, and percentages. Ability to apply basic algebra and geometry. Problem analysis and solving Organizational and planning skills Attention to detail Creativity Team player Stress tolerance
Additional Requirements
The profile needs to be a commercial extravert person willing to build relationships with both external and internal customers; Ability to contact customers in a proactive way; Health, safety and environmentally conscious; English communication skills including face to face, telephone and written; A first level of immediate customer responses; Flexible approach to working, willingness to accept changing priorities; To seek support from Manager when needed; Telephone contact and communications skills are an asset for this job.
Equal Employment Opportunity
AAF International is an Equal Opportunity Employer M/F/Disability/Veteran. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics. Seniority level
Mid?Senior level Employment type
Full?time Job function
Other Industries
Industrial Machinery Manufacturing Location: Louisville, KY | Salary: $30,000.00-$60,000.00 #J-18808-Ljbffr