H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities. We strive for a high performing, connected culture where everyone belongs. We are pursuing a long‑term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open. Responsibilities
Provide leadership to a customer‑centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office. Serve as the front‑line manager, delivering leadership and development of tax office associates, providing an outstanding client experience, and achieving office growth objectives. Advance knowledge and skills to excel as a resource on tax topics and products for associates. Lead daily activities to ensure all tax office work is completed on time with attention to quality standards, priorities, and overall goals. Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Schedule associate work and ensure accurate timekeeping and overtime management. Prepare tax returns, as required, and conduct timely performance reviews; collaborate with Associate Relations Center to address performance concerns. Qualifications
Prior experience in a customer service, shift lead, or similar role; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course if preparing tax returns; annual continuing education to meet IRS and applicable state requirements. Computer proficiency with MS Office; ability to work independently with minimal supervision. Customer‑centric mindset; flexible to work schedule and assignments based on business needs. High school diploma or equivalent or higher. What You’ll Bring
Partner with the District General Manager to create and implement office‑level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as point of contact for onsite escalated client service concerns. Ensure clients are scheduled properly and conflicts are resolved. Lead daily activities to ensure work is completed on time and to quality standards; manage priorities. Maintain an engaging team environment through coaching and recognition of contributions. Lead daily team meetings and communicate essential information to staff. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and address performance concerns with the Associate Relations Center. Your Expertise
Experience in customer service, leadership, or related roles; demonstrated ability to supervise or manage people. Ability to complete required tax knowledge assessments or tax courses; ongoing professional education as required. Proficiency with MS Office; ability to work independently with minimal supervision. Demonstrated resilience, customer‑centric mindset, and adaptability to flexible work schedules. High school diploma or equivalent or higher. Compensation and Benefits
The pay range for this position is listed below. Local minimum wage laws apply. Pay decisions are based on experience, education, skill, performance, and location. Eligible employees may participate in incentive plans and benefit programs, including medical coverage, retirement plans, and other programs described by HR Block. Some benefits require eligibility. Pay Range $15.00 - $65.00/Hr. About the Company and Inclusion
H&R Block is an equal opportunity employer. We value diversity and strive to create an inclusive environment for all employees regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment. Location and Availability
Location: Pahrump, NV (as applicable). We encourage you to apply if you meet the qualifications and are interested in joining our team. Referrals increase your chances of interviewing at H&R Block.
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Join to apply for the
Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities. We strive for a high performing, connected culture where everyone belongs. We are pursuing a long‑term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open. Responsibilities
Provide leadership to a customer‑centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office. Serve as the front‑line manager, delivering leadership and development of tax office associates, providing an outstanding client experience, and achieving office growth objectives. Advance knowledge and skills to excel as a resource on tax topics and products for associates. Lead daily activities to ensure all tax office work is completed on time with attention to quality standards, priorities, and overall goals. Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Schedule associate work and ensure accurate timekeeping and overtime management. Prepare tax returns, as required, and conduct timely performance reviews; collaborate with Associate Relations Center to address performance concerns. Qualifications
Prior experience in a customer service, shift lead, or similar role; experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course if preparing tax returns; annual continuing education to meet IRS and applicable state requirements. Computer proficiency with MS Office; ability to work independently with minimal supervision. Customer‑centric mindset; flexible to work schedule and assignments based on business needs. High school diploma or equivalent or higher. What You’ll Bring
Partner with the District General Manager to create and implement office‑level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as point of contact for onsite escalated client service concerns. Ensure clients are scheduled properly and conflicts are resolved. Lead daily activities to ensure work is completed on time and to quality standards; manage priorities. Maintain an engaging team environment through coaching and recognition of contributions. Lead daily team meetings and communicate essential information to staff. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and address performance concerns with the Associate Relations Center. Your Expertise
Experience in customer service, leadership, or related roles; demonstrated ability to supervise or manage people. Ability to complete required tax knowledge assessments or tax courses; ongoing professional education as required. Proficiency with MS Office; ability to work independently with minimal supervision. Demonstrated resilience, customer‑centric mindset, and adaptability to flexible work schedules. High school diploma or equivalent or higher. Compensation and Benefits
The pay range for this position is listed below. Local minimum wage laws apply. Pay decisions are based on experience, education, skill, performance, and location. Eligible employees may participate in incentive plans and benefit programs, including medical coverage, retirement plans, and other programs described by HR Block. Some benefits require eligibility. Pay Range $15.00 - $65.00/Hr. About the Company and Inclusion
H&R Block is an equal opportunity employer. We value diversity and strive to create an inclusive environment for all employees regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment. Location and Availability
Location: Pahrump, NV (as applicable). We encourage you to apply if you meet the qualifications and are interested in joining our team. Referrals increase your chances of interviewing at H&R Block.
#J-18808-Ljbffr