Apollo
Why consider this job opportunity:
Salary up to $150,000
Opportunity for career advancement and growth within the organization
Flexibility of remote work
Comprehensive benefits package including dental, vision, and life/disability insurance
Equity options and company bonus programs available
Supportive work environment that encourages collaboration and innovation
What to Expect (Job Responsibilities):
Act as the operational project manager for Support initiatives, driving alignment and execution across teams
Build and maintain Support dashboards and reports that provide insights on SLA attainment, cost per ticket, and CSAT
Conduct ad-hoc analyses to uncover drivers of operational performance and recommend improvements
Champion the adoption of AI-powered solutions to enhance Support’s productivity and scalability
Translate support data and insights into actionable recommendations for leadership
What is Required (Qualifications):
3–5 years of experience in Support Operations, RevOps, or Business Operations, ideally in a SaaS environment
Proven track record of implementing AI-driven support tools to drive efficiency
Strong analytical background with hands‑on experience in data reporting and visualization tools
Hands‑on experience with support platforms and workflow automation tools
Excellent communication and collaboration skills with the ability to influence stakeholders
How to Stand Out (Preferred Qualifications):
Experience in program management of cross‑functional initiatives that drove measurable outcomes in efficiency or retention
Demonstrated ability to manage or design bonus programs
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Salary up to $150,000
Opportunity for career advancement and growth within the organization
Flexibility of remote work
Comprehensive benefits package including dental, vision, and life/disability insurance
Equity options and company bonus programs available
Supportive work environment that encourages collaboration and innovation
What to Expect (Job Responsibilities):
Act as the operational project manager for Support initiatives, driving alignment and execution across teams
Build and maintain Support dashboards and reports that provide insights on SLA attainment, cost per ticket, and CSAT
Conduct ad-hoc analyses to uncover drivers of operational performance and recommend improvements
Champion the adoption of AI-powered solutions to enhance Support’s productivity and scalability
Translate support data and insights into actionable recommendations for leadership
What is Required (Qualifications):
3–5 years of experience in Support Operations, RevOps, or Business Operations, ideally in a SaaS environment
Proven track record of implementing AI-driven support tools to drive efficiency
Strong analytical background with hands‑on experience in data reporting and visualization tools
Hands‑on experience with support platforms and workflow automation tools
Excellent communication and collaboration skills with the ability to influence stakeholders
How to Stand Out (Preferred Qualifications):
Experience in program management of cross‑functional initiatives that drove measurable outcomes in efficiency or retention
Demonstrated ability to manage or design bonus programs
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr