DICK'S Sporting Goods
Retail Customer Service Specialist
DICK'S Sporting Goods, Fort Worth, Texas, United States, 76102
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Retail Customer Service Specialist
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DICK'S Sporting Goods 5 days ago Be among the first 25 applicants Join to apply for the
Retail Customer Service Specialist
role at
DICK'S Sporting Goods At
DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
Overview
OVERVIEW:
The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience. Serve as primary customer service provider at the front end and liaison between customers and management. Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions. Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc. Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information. Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect. Take an all-hands-on-deck approach to support the team across the store. Perform other tasks as assigned by management.
Teammate Traits
Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
Ensures Accountability Customer-Focus Collaborative Instills Trust Decision-Quality/Decision-Making Abilities Action-Oriented
Qualifications
Prior retail sales, cashier, or customer-focused experience preferred. Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour). Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Other Industries Manufacturing, Retail, and Sporting Goods Manufacturing Referrals increase your chances of interviewing at DICK'S Sporting Goods by 2x Get notified about new Customer Service Specialist jobs in
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Retail Customer Service Specialist
role at
DICK'S Sporting Goods 5 days ago Be among the first 25 applicants Join to apply for the
Retail Customer Service Specialist
role at
DICK'S Sporting Goods At
DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
Overview
OVERVIEW:
The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience. Serve as primary customer service provider at the front end and liaison between customers and management. Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions. Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc. Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information. Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect. Take an all-hands-on-deck approach to support the team across the store. Perform other tasks as assigned by management.
Teammate Traits
Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
Ensures Accountability Customer-Focus Collaborative Instills Trust Decision-Quality/Decision-Making Abilities Action-Oriented
Qualifications
Prior retail sales, cashier, or customer-focused experience preferred. Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour). Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Other Industries Manufacturing, Retail, and Sporting Goods Manufacturing Referrals increase your chances of interviewing at DICK'S Sporting Goods by 2x Get notified about new Customer Service Specialist jobs in
Fort Worth, TX . Customer Service Representative - State Farm Agent Team Member
Carrollton, TX $48,000.00-$56,000.00 2 years ago Customer Service Manager, Control Center - DFW
Customer Service Manager, Airport Workforce Management
Customer Service Representative - State Farm Agent Team Member
Fort Worth, TX $34,000.00-$75,000.00 9 months ago Customer Service Representative - State Farm Agent Team Member
Fort Worth, TX $50,000.00-$70,000.00 7 months ago Customer Service Representative - State Farm Agent Team Member
Lewisville, TX $40,000.00-$60,000.00 1 year ago Fort Worth, TX $41,600.00-$52,000.00 1 week ago Call Center Representative - Full-Time (9am-6pm shift)
Fort Worth, TX $63,000.00-$69,000.00 1 week ago Customer Relations Representative - State Farm Agent Team Member
Irving, TX $50,000.00-$80,000.00 2 years ago Customer Experience Coordinator - Fort Worth, TX
Customer Service Representative - 2nd Shift, 4:30pm to 1:00am, Mon - Fri
Customer Experience Representative, Advanced Services
Customer Experience Representative, Concierge
Customer Experience Representative, Core Services
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr