Connexions
Overview
Connexions Inc. (CNX) is an appraisal management software provider offering fast, reliable, and cost-effective valuation services to the lending industry. CNX manages the full administration of the appraisal process, vendors, and supports consistent quality control of policies and procedures. CNX is part of The Nationwide Group (TNG). Position Summary
The role plays a critical part in the retention of our existing clients in the Financial Industry. You will offer an exceptional client experience (Lenders & Appraisers) through problem solving and client requirement knowledge. You will ensure a smooth appraisal management process by monitoring appraisal requests. This is a Business to Business client service position (no sales). We are currently hiring for a full-time role. Position Profile
Excellent communication skills - verbal and written fluency at a professional level Post-Secondary Education required Experience handling Client phone calls and email inquiries and delivering an exceptional client experience to financial industry partners Industry experience in any of the following is an asset: business to business services, mortgage processing sector, call center/customer service environment, or professional data entry services Be available to work between 8:00 am – 8:00 pm (Eastern Time), Monday through Friday. Some Evenings Required Effectively handle client escalations by responding in a timely manner and follow escalation procedures and chain of command Sign up new broker user Proficient computer skills including competency with MS Word, Excel and Outlook Demonstrates sound judgment and effective problem solving skills Remains energized and focused in a fast-paced and evolving environment Must have speedy and accurate typing skills, and be detail oriented Seek opportunities to introduce new ideas and improve processes Industry knowledge is preferred but not mandatory Qualifications
Post-Secondary Education Experience in client service within financial industry or related sectors Strong communication and problem-solving skills Ability to work 8:00 am – 8:00 pm ET, Monday–Friday; some evenings Proficiency with MS Word, Excel, Outlook Ability to manage escalations and maintain timely responses We thank you for your interest; only candidates selected for an interview will be contacted. Seniority level : Entry level Employment type : Full-time Job function : Customer Service We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Connexions Inc. (CNX) is an appraisal management software provider offering fast, reliable, and cost-effective valuation services to the lending industry. CNX manages the full administration of the appraisal process, vendors, and supports consistent quality control of policies and procedures. CNX is part of The Nationwide Group (TNG). Position Summary
The role plays a critical part in the retention of our existing clients in the Financial Industry. You will offer an exceptional client experience (Lenders & Appraisers) through problem solving and client requirement knowledge. You will ensure a smooth appraisal management process by monitoring appraisal requests. This is a Business to Business client service position (no sales). We are currently hiring for a full-time role. Position Profile
Excellent communication skills - verbal and written fluency at a professional level Post-Secondary Education required Experience handling Client phone calls and email inquiries and delivering an exceptional client experience to financial industry partners Industry experience in any of the following is an asset: business to business services, mortgage processing sector, call center/customer service environment, or professional data entry services Be available to work between 8:00 am – 8:00 pm (Eastern Time), Monday through Friday. Some Evenings Required Effectively handle client escalations by responding in a timely manner and follow escalation procedures and chain of command Sign up new broker user Proficient computer skills including competency with MS Word, Excel and Outlook Demonstrates sound judgment and effective problem solving skills Remains energized and focused in a fast-paced and evolving environment Must have speedy and accurate typing skills, and be detail oriented Seek opportunities to introduce new ideas and improve processes Industry knowledge is preferred but not mandatory Qualifications
Post-Secondary Education Experience in client service within financial industry or related sectors Strong communication and problem-solving skills Ability to work 8:00 am – 8:00 pm ET, Monday–Friday; some evenings Proficiency with MS Word, Excel, Outlook Ability to manage escalations and maintain timely responses We thank you for your interest; only candidates selected for an interview will be contacted. Seniority level : Entry level Employment type : Full-time Job function : Customer Service We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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