TalentBridge
Job Title:
Customer Service & Dispatch Operations Associate
Location:
Newark, NJ
Employment Type:
Contract
Pay Rate:
Up to $18/hr
Shifts Available
5:15 AM – 2:30 PM
9:00 AM – 6:30 PM
12:00 PM – 8:30 PM
Role Overview This role supports daily delivery operations by serving as a key communication point between customers, delivery drivers, and internal teams. The associate will monitor routes, assist with delivery-related issues, and ensure service commitments are met in a fast-paced environment.
Key Responsibilities
Assist customers, business partners, and drivers via phone and email
Monitor delivery routes and track progress throughout the day
Handle customer complaints calmly and professionally
Diagnose, assess, and resolve delivery-related issues
Process changes or cancellations to delivery orders
Scan haul-away pods and verify required documentation
Provide daily operational monitoring and support to delivery teams
Required Qualifications
Experience using Microsoft Office (Word, Excel, Outlook; Project a plus)
Strong communication and problem-solving skills
Ability to multitask and manage multiple priorities
Comfortable working in a fast-paced, operational environment
Preferred Qualifications
High school diploma or equivalent
1+ year of customer service experience (call center or logistics preferred)
Experience supporting delivery, dispatch, or route-based operations
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Customer Service & Dispatch Operations Associate
Location:
Newark, NJ
Employment Type:
Contract
Pay Rate:
Up to $18/hr
Shifts Available
5:15 AM – 2:30 PM
9:00 AM – 6:30 PM
12:00 PM – 8:30 PM
Role Overview This role supports daily delivery operations by serving as a key communication point between customers, delivery drivers, and internal teams. The associate will monitor routes, assist with delivery-related issues, and ensure service commitments are met in a fast-paced environment.
Key Responsibilities
Assist customers, business partners, and drivers via phone and email
Monitor delivery routes and track progress throughout the day
Handle customer complaints calmly and professionally
Diagnose, assess, and resolve delivery-related issues
Process changes or cancellations to delivery orders
Scan haul-away pods and verify required documentation
Provide daily operational monitoring and support to delivery teams
Required Qualifications
Experience using Microsoft Office (Word, Excel, Outlook; Project a plus)
Strong communication and problem-solving skills
Ability to multitask and manage multiple priorities
Comfortable working in a fast-paced, operational environment
Preferred Qualifications
High school diploma or equivalent
1+ year of customer service experience (call center or logistics preferred)
Experience supporting delivery, dispatch, or route-based operations
#J-18808-Ljbffr