Community Health Network
Patient Account Rep - Community Home Medical Equipment (CHME) Customer Service/B
Community Health Network, Fishers, Indiana, us, 46085
Overview
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. The Patient Account Representative for Community Home Medical Equipment is a critical part of our Patient Service and Revenue Cycle Team. The Customer Service/Billing position is customer focused with emphasis on billing tasks and clerical office duties for the Durable Medical Equipment (DME) we provide. This includes handling insurance questions and patient question resolution, daily billing tasks and clerical duties. Responsibilities
• Perform billing tasks and clerical duties for DME products. • Answer insurance questions and resolve patient inquiries. • Manage daily billing activities and maintain accurate records. • Establish and maintain professional relationships with providers ordering DME. • Collaborate with team members to ensure timely delivery of needed equipment. • Multi-task in a fast-paced environment to support timely patient service. Qualifications
High school diploma or GED equivalent required. Two (2) or more years of experience in revenue cycle healthcare. Healthcare, insurance, medical billing and/or reimbursement experience preferred. Prior Durable Medical Equipment/Home Medical Equipment (DME/HME) experience. Previous experience with Brightree EMR strongly preferred. Ability to learn and maintain knowledge of insurance qualification requirements for DME. Ability to establish and maintain professional relationships with providers that order DME. Ability to multi-task and work in a fast-paced environment to ensure patients receive the needed equipment timely. Familiar with Medicare, Medicaid and Commercial insurance terms and processes. Exceptional customer service phone etiquette and experience. Hybrid/remote work flexibility after initial training, with on-site presence as needed by the department. Remote work allowed for Indiana, Illinois, Ohio, Michigan, Kentucky, Florida, and Texas with relocation required within 60 days if hired and not residing in those states. Additional Information
Why Community? At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community. Caring people apply here. Apply Today!
#J-18808-Ljbffr
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. The Patient Account Representative for Community Home Medical Equipment is a critical part of our Patient Service and Revenue Cycle Team. The Customer Service/Billing position is customer focused with emphasis on billing tasks and clerical office duties for the Durable Medical Equipment (DME) we provide. This includes handling insurance questions and patient question resolution, daily billing tasks and clerical duties. Responsibilities
• Perform billing tasks and clerical duties for DME products. • Answer insurance questions and resolve patient inquiries. • Manage daily billing activities and maintain accurate records. • Establish and maintain professional relationships with providers ordering DME. • Collaborate with team members to ensure timely delivery of needed equipment. • Multi-task in a fast-paced environment to support timely patient service. Qualifications
High school diploma or GED equivalent required. Two (2) or more years of experience in revenue cycle healthcare. Healthcare, insurance, medical billing and/or reimbursement experience preferred. Prior Durable Medical Equipment/Home Medical Equipment (DME/HME) experience. Previous experience with Brightree EMR strongly preferred. Ability to learn and maintain knowledge of insurance qualification requirements for DME. Ability to establish and maintain professional relationships with providers that order DME. Ability to multi-task and work in a fast-paced environment to ensure patients receive the needed equipment timely. Familiar with Medicare, Medicaid and Commercial insurance terms and processes. Exceptional customer service phone etiquette and experience. Hybrid/remote work flexibility after initial training, with on-site presence as needed by the department. Remote work allowed for Indiana, Illinois, Ohio, Michigan, Kentucky, Florida, and Texas with relocation required within 60 days if hired and not residing in those states. Additional Information
Why Community? At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community. Caring people apply here. Apply Today!
#J-18808-Ljbffr