Community Choice Financial Family of Brands
Customer Service Representative
Community Choice Financial Family of Brands, Vacaville, California, United States, 95688
Overview
Customer Service Representative (CSR) – Vacaville, CA at California Check Cashing Stores. As a CSR, you’ll help people in your community access financial solutions and provide exceptional in-store experiences while processing transactions (e.g., check cashing, money transfers, and customer payments). You will receive hands-on training and development in a fast-paced, entry-level role with opportunities for advancement within a growing, impact-driven company. Compensation
The hourly wage for the position is $20.00 per hour. The hourly rate is one element of our Total Compensation package. Benefits & Perks
Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system with e-learning modules for professional and personal development. Cross-brand training to move into opportunities across the company’s eleven brands. Enrollment in a Key Holder Program to develop leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Medical insurance options with telemedicine and spending accounts (HSA/FSA). Traditional 401(k) and Roth 401(k) with company match. Life and AD&D Insurance. Voluntary benefits including dental, vision, disability, life, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance. Employee Assistance Program with mental health resources and life coaching. Discounts through the Discount Marketplace. Paid time off starting at 12 days in the first year. Relaxed, business casual dress code (jeans and sneakers allowed). Benefits subject to plan terms and change; consult governing plan documents for details. What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships and drive repeat business. Review, validate, and process customer transactions with accuracy. Offer personalized financial services that fit customers’ needs. Enter and maintain customer information accurately in the POS system. Complete daily call campaigns to build new business. Assist in account management and collections by accepting payments and managing appointments. Perform on-site duties when applicable (e.g., vehicle appraisals, store errands, external marketing) and participate in events. Maintain store appearance and cleanliness to enhance customer experience. Follow security protocols and manage opening/closing procedures, including vault and cash drawer handling as needed. Uphold company policies and comply with local, state, and federal laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic environment and manage multiple tasks to meet performance standards. Perform additional tasks as directed by leadership. Maintain a full-time schedule with regular in-person attendance, including weekends (minimum 40 hours per week). Store hours/schedules may change; discuss up-to-date requirements with your recruiter. What We’re Looking For – Qualifications And Skills
A high school diploma or equivalent. Excellent verbal and written communication skills with a professional demeanor. Meticulous attention to detail and data-entry accuracy. Proficiency with phones, POS systems, Microsoft Office, and other computer systems. Must be at least 18 years old (19 in Alabama). Background check required in accordance with applicable law. Ability to meet physical demands: standing for long periods, ability to move up to 25 pounds, and operate standard office equipment. Nice To Haves – Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing. Cash handling and vault management experience. Bilingual (English/Spanish) is a plus for certain locations. Valid driver’s license, auto insurance, and access to a personal vehicle (mileage may be reimbursed). Workplace Awards & Recognition
We are recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have been designated as a Top Employer for Hispanic and Latinos by HLPA (2023, 2024, 2025). We were named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek. Our Purpose
The Community Choice Financial Family of Brands (CCF or the Company) is a large consumer finance organization with over 10 brands and more than 1,500 stores serving 24 states, plus online offerings in 20 states. We are committed to helping people access short-term financial services when they need them most. Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers Important Notes
The information in this description is not an all-inclusive list of duties, nor of the skills required. The Company may revise the job description and add responsibilities as needed. The Community Choice Financial Family of Brands will never ask for banking or payment information during the interview process. Official emails will come from the domains @ccfi.com. In-store positions are in person. The company is an equal opportunity employer and fosters an inclusive workplace free from discrimination.
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Customer Service Representative (CSR) – Vacaville, CA at California Check Cashing Stores. As a CSR, you’ll help people in your community access financial solutions and provide exceptional in-store experiences while processing transactions (e.g., check cashing, money transfers, and customer payments). You will receive hands-on training and development in a fast-paced, entry-level role with opportunities for advancement within a growing, impact-driven company. Compensation
The hourly wage for the position is $20.00 per hour. The hourly rate is one element of our Total Compensation package. Benefits & Perks
Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system with e-learning modules for professional and personal development. Cross-brand training to move into opportunities across the company’s eleven brands. Enrollment in a Key Holder Program to develop leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Medical insurance options with telemedicine and spending accounts (HSA/FSA). Traditional 401(k) and Roth 401(k) with company match. Life and AD&D Insurance. Voluntary benefits including dental, vision, disability, life, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance. Employee Assistance Program with mental health resources and life coaching. Discounts through the Discount Marketplace. Paid time off starting at 12 days in the first year. Relaxed, business casual dress code (jeans and sneakers allowed). Benefits subject to plan terms and change; consult governing plan documents for details. What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships and drive repeat business. Review, validate, and process customer transactions with accuracy. Offer personalized financial services that fit customers’ needs. Enter and maintain customer information accurately in the POS system. Complete daily call campaigns to build new business. Assist in account management and collections by accepting payments and managing appointments. Perform on-site duties when applicable (e.g., vehicle appraisals, store errands, external marketing) and participate in events. Maintain store appearance and cleanliness to enhance customer experience. Follow security protocols and manage opening/closing procedures, including vault and cash drawer handling as needed. Uphold company policies and comply with local, state, and federal laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic environment and manage multiple tasks to meet performance standards. Perform additional tasks as directed by leadership. Maintain a full-time schedule with regular in-person attendance, including weekends (minimum 40 hours per week). Store hours/schedules may change; discuss up-to-date requirements with your recruiter. What We’re Looking For – Qualifications And Skills
A high school diploma or equivalent. Excellent verbal and written communication skills with a professional demeanor. Meticulous attention to detail and data-entry accuracy. Proficiency with phones, POS systems, Microsoft Office, and other computer systems. Must be at least 18 years old (19 in Alabama). Background check required in accordance with applicable law. Ability to meet physical demands: standing for long periods, ability to move up to 25 pounds, and operate standard office equipment. Nice To Haves – Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing. Cash handling and vault management experience. Bilingual (English/Spanish) is a plus for certain locations. Valid driver’s license, auto insurance, and access to a personal vehicle (mileage may be reimbursed). Workplace Awards & Recognition
We are recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have been designated as a Top Employer for Hispanic and Latinos by HLPA (2023, 2024, 2025). We were named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek. Our Purpose
The Community Choice Financial Family of Brands (CCF or the Company) is a large consumer finance organization with over 10 brands and more than 1,500 stores serving 24 states, plus online offerings in 20 states. We are committed to helping people access short-term financial services when they need them most. Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers Important Notes
The information in this description is not an all-inclusive list of duties, nor of the skills required. The Company may revise the job description and add responsibilities as needed. The Community Choice Financial Family of Brands will never ask for banking or payment information during the interview process. Official emails will come from the domains @ccfi.com. In-store positions are in person. The company is an equal opportunity employer and fosters an inclusive workplace free from discrimination.
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