Community Choice Financial Family of Brands
Customer Service Representative
Community Choice Financial Family of Brands, Oakland, California, United States, 94616
Join to apply for the
Customer Service Representative
role at
Community Choice Financial Family of Brands .
Be among the first 25 applicants.
As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast‑paced environment by building connections with our diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing exceptional in‑store experiences. Many of our senior leaders launched their careers in this dynamic entry‑level position, so you’ll receive hands‑on training, coaching, and development as we invest in your long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, then read on!
Compensation The hourly wage for the position is $20.00 per hour.
Benefits & Perks
Paid on‑the‑job training and a comprehensive new hire program.
Access to a robust learning management system full of e‑learning modules.
Cross‑brand training allowing movement into opportunities at any of our eleven brands.
Enrollment in a Key Holder Program designed to build leadership potential.
Performance‑based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all including telemedicine and a medical spending account (HSA/FSA).
Traditional 401(k) and Roth 401(k) retirement plans with generous company match.
Company‑sponsored life and AD&D insurance.
Basic and enhanced voluntary benefits including dental, vision, short‑term and long‑term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
A relaxed, business‑casual dress code that includes jeans and sneakers!
Benefit offerings are subject to change and governed by plan documents.
What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity into a POS system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing appointments.
Perform duties outside of the office, where applicable, including on‑site vehicle appraisals, store errands, and external marketing; participate in in‑store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
Uphold compliance with company policies and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic, fast‑paced environment and navigate multiple tasks to meet performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full‑time work schedule with regular, in‑person attendance, including weekends (minimum 40 hours per week).
Store hours, schedules, and/or the minimum number of hours may be subject to change.
What We’re Looking For – Qualifications And Skills
High school diploma or equivalent.
Excellent verbal and written communication skills and professional demeanor with customers and colleagues.
Meticulous attention to detail and accurate data entry.
Proficiency with phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required. All background checks are conducted in accordance with applicable law.
Ability to meet the physical demands of the position, including standing up to 90% of the time, moving up to 25 pounds, and operating mechanical controls.
Nice To Haves – Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing.
Prior cash handling, cash drawer/vault management experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Valid driver's license, auto insurance, and personal vehicle for use during the workday (mileage compensated).
Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, team members, and communities the Power of Choice with over 10 brands represented in more than 1,500 stores across 24 states and online product offerings in 20 states. CCF is steadfast in its commitment to help people across the country access the short‑term financial services they need when they need it the most.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from @ccfi.com. In‑store positions are in person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
#J-18808-Ljbffr
Customer Service Representative
role at
Community Choice Financial Family of Brands .
Be among the first 25 applicants.
As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast‑paced environment by building connections with our diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing exceptional in‑store experiences. Many of our senior leaders launched their careers in this dynamic entry‑level position, so you’ll receive hands‑on training, coaching, and development as we invest in your long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, then read on!
Compensation The hourly wage for the position is $20.00 per hour.
Benefits & Perks
Paid on‑the‑job training and a comprehensive new hire program.
Access to a robust learning management system full of e‑learning modules.
Cross‑brand training allowing movement into opportunities at any of our eleven brands.
Enrollment in a Key Holder Program designed to build leadership potential.
Performance‑based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all including telemedicine and a medical spending account (HSA/FSA).
Traditional 401(k) and Roth 401(k) retirement plans with generous company match.
Company‑sponsored life and AD&D insurance.
Basic and enhanced voluntary benefits including dental, vision, short‑term and long‑term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
A relaxed, business‑casual dress code that includes jeans and sneakers!
Benefit offerings are subject to change and governed by plan documents.
What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision and integrity into a POS system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing appointments.
Perform duties outside of the office, where applicable, including on‑site vehicle appraisals, store errands, and external marketing; participate in in‑store and community events.
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
Uphold compliance with company policies and all relevant local, state, and federal laws and regulations.
Engage in ongoing training and stay current on product and process changes.
Work efficiently in a dynamic, fast‑paced environment and navigate multiple tasks to meet performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full‑time work schedule with regular, in‑person attendance, including weekends (minimum 40 hours per week).
Store hours, schedules, and/or the minimum number of hours may be subject to change.
What We’re Looking For – Qualifications And Skills
High school diploma or equivalent.
Excellent verbal and written communication skills and professional demeanor with customers and colleagues.
Meticulous attention to detail and accurate data entry.
Proficiency with phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required. All background checks are conducted in accordance with applicable law.
Ability to meet the physical demands of the position, including standing up to 90% of the time, moving up to 25 pounds, and operating mechanical controls.
Nice To Haves – Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing.
Prior cash handling, cash drawer/vault management experience.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Valid driver's license, auto insurance, and personal vehicle for use during the workday (mileage compensated).
Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose The Community Choice Financial® Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, team members, and communities the Power of Choice with over 10 brands represented in more than 1,500 stores across 24 states and online product offerings in 20 states. CCF is steadfast in its commitment to help people across the country access the short‑term financial services they need when they need it the most.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from @ccfi.com. In‑store positions are in person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
#J-18808-Ljbffr