Holmes Murphy
Sr. Workers' Compensation Claims Specialist, Supervisor - REMOTE
Holmes Murphy, Little Rock, Arkansas, United States
Overview
Sr. Workers’ Compensation Claims Specialist, Supervisor is a remote role with Holmes Murphy’s Creative Risk Solutions team. The ideal candidate will have jurisdictional experience in multiple states and will provide high-quality claims handling oversight for litigated and complex claims, assist staff with investigations, communications, evaluations, and resolutions, and support staff development and engagement. Essential Responsibilities
Adjudicate claims during staffing shortages, investigate, and negotiate settlements per “Best Practices for Claims.” Monitor and document claim files, focusing on Coverage, Investigation, Reserves, Plan of Action, Legal, and Medical Management. Recommend adjustments as needed. Research and respond to questions and complaints from insureds, claimants, agency partners, and fronting carriers. Discuss complex claims and coverage issues with clients, addressing any inquiries. Maintain communication with customers and fronting carriers per “CRS Communication Expectations” and “Reportable” file guidelines. Assist staff in managing litigation claims, ensuring timely responses and protecting the interests of insured and carriers. Management Responsibilities
Ensure appropriate staffing, including hiring and terminations. Coach team members on workflow, processes, customer service, and client consulting. Conduct performance reviews, set goals, and hold employees accountable. Foster career development and manage timesheets and compensation decisions. Coordinate training and maintain standardized processes for quality service. Facilitate regular team meetings and attend enterprise and leadership training. Additional Responsibilities
Conduct monthly performance meetings and quarterly team meetings. Set and monitor annual goals for staff. Participate in round tables, claim reviews, and Risk Control Workshops. Mediate between insured and insurance company, addressing coverage issues and large loss reporting. Analyze performance data to implement necessary changes. Review all files at least every 90 days. Qualifications
Education: High school diploma; college degree preferred. Technical designations encouraged, such as AIC and CPCU. Experience: 5+ years of adjusting property and casualty claims, including litigated claims. Prior agency, loss control or carrier experience preferred. Prior supervisory experience preferred. Licensing: Active state specific Workers Compensation License required or the ability to acquire license within three months of hire. Skills: Extensive knowledge of General and Auto Liability or Workers Compensation coverages and application in job duties, proficient in claims processing procedures, knowledge or ability to learn multiple state insurance regulations; pass state licensing exams. Technical Competencies: A strong grasp of claims principles, practices, and insurance coverage interpretation, contributing to workflows and adhering to compliance requirements. Prioritize problem-solving, actively foster relationships, and deliver impactful solutions and a world-class client experience. Benefits
Paid Parental Leave and supportive New Parent Benefits. Company paid continuing Education & Tuition Reimbursement. 401k Profit Sharing — Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. Generous time off practices in addition to paid holidays. Volunteer time off and employee matching gifts through the Holmes Murphy Foundation. DE&I programs and related opportunities, including paid Diversity Day and a Chief Diversity Officer. Consistent merit increases and promotion opportunities. Discretionary bonus opportunity. Compensation: Salary range $65,000–$109,000 plus a comprehensive total rewards program. Remote position
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Sr. Workers’ Compensation Claims Specialist, Supervisor is a remote role with Holmes Murphy’s Creative Risk Solutions team. The ideal candidate will have jurisdictional experience in multiple states and will provide high-quality claims handling oversight for litigated and complex claims, assist staff with investigations, communications, evaluations, and resolutions, and support staff development and engagement. Essential Responsibilities
Adjudicate claims during staffing shortages, investigate, and negotiate settlements per “Best Practices for Claims.” Monitor and document claim files, focusing on Coverage, Investigation, Reserves, Plan of Action, Legal, and Medical Management. Recommend adjustments as needed. Research and respond to questions and complaints from insureds, claimants, agency partners, and fronting carriers. Discuss complex claims and coverage issues with clients, addressing any inquiries. Maintain communication with customers and fronting carriers per “CRS Communication Expectations” and “Reportable” file guidelines. Assist staff in managing litigation claims, ensuring timely responses and protecting the interests of insured and carriers. Management Responsibilities
Ensure appropriate staffing, including hiring and terminations. Coach team members on workflow, processes, customer service, and client consulting. Conduct performance reviews, set goals, and hold employees accountable. Foster career development and manage timesheets and compensation decisions. Coordinate training and maintain standardized processes for quality service. Facilitate regular team meetings and attend enterprise and leadership training. Additional Responsibilities
Conduct monthly performance meetings and quarterly team meetings. Set and monitor annual goals for staff. Participate in round tables, claim reviews, and Risk Control Workshops. Mediate between insured and insurance company, addressing coverage issues and large loss reporting. Analyze performance data to implement necessary changes. Review all files at least every 90 days. Qualifications
Education: High school diploma; college degree preferred. Technical designations encouraged, such as AIC and CPCU. Experience: 5+ years of adjusting property and casualty claims, including litigated claims. Prior agency, loss control or carrier experience preferred. Prior supervisory experience preferred. Licensing: Active state specific Workers Compensation License required or the ability to acquire license within three months of hire. Skills: Extensive knowledge of General and Auto Liability or Workers Compensation coverages and application in job duties, proficient in claims processing procedures, knowledge or ability to learn multiple state insurance regulations; pass state licensing exams. Technical Competencies: A strong grasp of claims principles, practices, and insurance coverage interpretation, contributing to workflows and adhering to compliance requirements. Prioritize problem-solving, actively foster relationships, and deliver impactful solutions and a world-class client experience. Benefits
Paid Parental Leave and supportive New Parent Benefits. Company paid continuing Education & Tuition Reimbursement. 401k Profit Sharing — Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. Generous time off practices in addition to paid holidays. Volunteer time off and employee matching gifts through the Holmes Murphy Foundation. DE&I programs and related opportunities, including paid Diversity Day and a Chief Diversity Officer. Consistent merit increases and promotion opportunities. Discretionary bonus opportunity. Compensation: Salary range $65,000–$109,000 plus a comprehensive total rewards program. Remote position
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