H&R Block
Overview
Multi-Unit Team Leader
at
H&R Block
is a front-line leadership role overseeing three tax offices. You will lead customer-centric teams to accelerate the seasonal tax business. Prior tax preparation experience is not required. Responsibilities
Provide leadership over three tax offices and frontline management of associates to deliver an outstanding client experience and achieve office growth objectives Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement Assist the DGM in recruiting and interviewing candidates for tax office associate positions Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve associate issues and address performance concerns Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules across all offices and ensure accurate timekeeping and labor management Travel between offices as required Prepare tax returns as needed, contingent on successful completion of the Income Tax Course or Tax Knowledge Assessment Your Expertise
People management experience with the ability to grow and develop associates Aptitude for growth plan execution and leading toward a growth culture Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision Strong interpersonal and communication skills with a customer-centric mindset Computer proficiency with MS Office Bachelor’s degree in a related field, or a high school diploma with the equivalent experience Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) Multi-unit people management experience in retail, restaurant, banking, or related industries (preferred) Why work for us
We invest in our people and offer benefits to support total well-being, health, wellbeing and financial wellness. Employee Assistance Program with Health Advocate Wellbeing program, BetterYou, to help you build healthy habits Neurodiversity and caregiver support for you and your family Discounts on everyday items and services Benefits with eligibility: Medical Coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan Details at blockbenefits.com The Community You Will Join
At H&R Block we are committed to a connected culture where trust, care, and connections help everyone belong. You will be supported by colleagues who help each other grow. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Pay Range
The pay range for this position is $15.00 – $40.00 per hour. Local minimum wage laws apply. Pay decisions depend on experience, education, skills, performance, and location. Eligible associates may participate in incentive plans where offered. Sponsored Job: #4939
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Multi-Unit Team Leader
at
H&R Block
is a front-line leadership role overseeing three tax offices. You will lead customer-centric teams to accelerate the seasonal tax business. Prior tax preparation experience is not required. Responsibilities
Provide leadership over three tax offices and frontline management of associates to deliver an outstanding client experience and achieve office growth objectives Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement Assist the DGM in recruiting and interviewing candidates for tax office associate positions Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve associate issues and address performance concerns Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules across all offices and ensure accurate timekeeping and labor management Travel between offices as required Prepare tax returns as needed, contingent on successful completion of the Income Tax Course or Tax Knowledge Assessment Your Expertise
People management experience with the ability to grow and develop associates Aptitude for growth plan execution and leading toward a growth culture Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision Strong interpersonal and communication skills with a customer-centric mindset Computer proficiency with MS Office Bachelor’s degree in a related field, or a high school diploma with the equivalent experience Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) Multi-unit people management experience in retail, restaurant, banking, or related industries (preferred) Why work for us
We invest in our people and offer benefits to support total well-being, health, wellbeing and financial wellness. Employee Assistance Program with Health Advocate Wellbeing program, BetterYou, to help you build healthy habits Neurodiversity and caregiver support for you and your family Discounts on everyday items and services Benefits with eligibility: Medical Coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan Details at blockbenefits.com The Community You Will Join
At H&R Block we are committed to a connected culture where trust, care, and connections help everyone belong. You will be supported by colleagues who help each other grow. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Pay Range
The pay range for this position is $15.00 – $40.00 per hour. Local minimum wage laws apply. Pay decisions depend on experience, education, skills, performance, and location. Eligible associates may participate in incentive plans where offered. Sponsored Job: #4939
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