DocuSign
Employer Industry:
E-Signature and Contract Lifecycle Management
Why consider this opportunity:
Career advancement and growth within the organization
Work remotely from a designated location offering flexibility
Supportive and collaborative work environment
Positive impact on customer satisfaction and software adoption
Engage with cutting-edge technology in agreement management solutions
What to Expect (Job Responsibilities)
Provide support for the employer's Intelligent Agreement Management (IAM) and associated services
Resolve escalated cases from support channels involving customer-reported issues
Own customer issues requiring engineering engagement to address technical bugs and influence the development roadmap
Utilize support tools and resources to gather data and track affected documents
Collaborate with cross‑functional teams to ensure alignment and enhance customer experience
What is Required (Qualifications)
Bachelor of Science degree in Computer Science, Engineering, or related technical discipline
2+ years of SaaS troubleshooting experience in a Technical Support capacity
Experience with modern markup and programming languages such as XML, C#, Python, PHP, or JavaScript/jQuery
Experience with troubleshooting in a web‑based environment, including HTTP, JSON, IIS, HTML, and CSS
Proficiency in documenting troubleshooting steps and providing updates on case statuses
How to Stand Out (Preferred Qualifications)
Ability to troubleshoot regular expressions and complex data validation rules
Expertise with web‑based applications, web service APIs, and monitoring tools
Familiarity with structured query languages such as SQL and SOQL
Effective communication skills with various audiences, including customers and peers
Familiarity with JIRA and Salesforce
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr
E-Signature and Contract Lifecycle Management
Why consider this opportunity:
Career advancement and growth within the organization
Work remotely from a designated location offering flexibility
Supportive and collaborative work environment
Positive impact on customer satisfaction and software adoption
Engage with cutting-edge technology in agreement management solutions
What to Expect (Job Responsibilities)
Provide support for the employer's Intelligent Agreement Management (IAM) and associated services
Resolve escalated cases from support channels involving customer-reported issues
Own customer issues requiring engineering engagement to address technical bugs and influence the development roadmap
Utilize support tools and resources to gather data and track affected documents
Collaborate with cross‑functional teams to ensure alignment and enhance customer experience
What is Required (Qualifications)
Bachelor of Science degree in Computer Science, Engineering, or related technical discipline
2+ years of SaaS troubleshooting experience in a Technical Support capacity
Experience with modern markup and programming languages such as XML, C#, Python, PHP, or JavaScript/jQuery
Experience with troubleshooting in a web‑based environment, including HTTP, JSON, IIS, HTML, and CSS
Proficiency in documenting troubleshooting steps and providing updates on case statuses
How to Stand Out (Preferred Qualifications)
Ability to troubleshoot regular expressions and complex data validation rules
Expertise with web‑based applications, web service APIs, and monitoring tools
Familiarity with structured query languages such as SQL and SOQL
Effective communication skills with various audiences, including customers and peers
Familiarity with JIRA and Salesforce
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr