Modern Technology Solutions, Inc. (MTSI)
Service Desk Administrator
Modern Technology Solutions, Inc. (MTSI), Las Vegas, Nevada, us, 89105
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Service Desk Administrator
role at
Modern Technology Solutions, Inc. (MTSI) .
Location: North Las Vegas, NV. Salary: $19.50-$29.25.
Responsibilities
Deploy and configure desktops/laptops, printers, networking devices, and software.
Install/upgrade operating systems and application software.
Image systems with Microsoft Development Toolkit (MDT) and other imaging tools.
Diagnose Windows 11, Office 365, and other application issues.
Track and maintain computer assets using asset management tools.
Set up new hire computer equipment and VoIP phones.
Administer Active Directory users and groups on the domain.
Assist users with remote access through VPN.
Ensure all ticket communication and follow‑up is timely based on established SLA.
Diagnose and fix problems with laptops and desktops, as company standard hardware.
Deploy, diagnose, and fix problems with iPhone and Android smartphones (MDM).
Review current systems and make technical/process recommendations for improving efficiency.
Implement and maintain security standards, procedures, and guidelines for multiple platforms.
Keep deployed systems up to date with OS, hardware, and software patches and upgrades.
Demonstrate professionalism in response to customer requests.
Coordinate with customers to upgrade, retire or consolidate applications and server hardware as appropriate.
Research and/or contact vendors regarding technical problems and solutions.
Technical Experience
Strong Microsoft Windows background.
Knowledge of various computer software applications, hardware platforms, networking components, and LAN/WAN architecture.
Experience installing, configuring, and troubleshooting Windows Operating Systems.
Installation and configuration of hardware and software.
Active Directory user account configuration and maintenance.
Proficiency in Microsoft Office suite (365 experience preferred).
Experience troubleshooting common networking issues on client systems.
Strong knowledge of standard networking protocols such as TCP/IP, DHCP, DNS, and network hardware such as switches and routers.
General Experience
Experience in a fast‑paced environment.
Deep interest in learning and developing new skills.
Excellent oral and written communication skills.
Strong organizational skills and ability to manage multiple tasks concurrently.
Excellent time management, scheduling, and organizational skills.
Ability to work well independently and follow detailed instructions for completing tasks.
Must be a team player and work within all levels of a project team.
Excellent customer service skills.
Requires proactive problem solving and troubleshooting/diagnostic skills.
Ability to lift standard PC equipment and peripherals for the purpose of installation, moves, replacements, etc. (approximately 50 lbs.).
Experience working in a corporate IT environment.
Desired Experience
An industry certification such as A+, Network+, MCSA, etc.
Security+ preferred.
Basic Microsoft Entra understanding.
ITSM preferably ServiceNow.
Intune.
Endpoint Management tools, preferably ManageEngine.
Microsoft 365 administration.
Minimum Training & Education
Associate’s degree in Computer Science, Information Systems or related technical degree, or equivalent years of experience.
Minimum of 2 years of experience in a Service Desk environment.
Clearance Requirements
Ability to obtain/maintain a DoD SECRET clearance.
Job Metadata
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Other
Industries: Space Research and Technology
Please note: U.S. citizenship is required for most MTSI positions.
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Service Desk Administrator
role at
Modern Technology Solutions, Inc. (MTSI) .
Location: North Las Vegas, NV. Salary: $19.50-$29.25.
Responsibilities
Deploy and configure desktops/laptops, printers, networking devices, and software.
Install/upgrade operating systems and application software.
Image systems with Microsoft Development Toolkit (MDT) and other imaging tools.
Diagnose Windows 11, Office 365, and other application issues.
Track and maintain computer assets using asset management tools.
Set up new hire computer equipment and VoIP phones.
Administer Active Directory users and groups on the domain.
Assist users with remote access through VPN.
Ensure all ticket communication and follow‑up is timely based on established SLA.
Diagnose and fix problems with laptops and desktops, as company standard hardware.
Deploy, diagnose, and fix problems with iPhone and Android smartphones (MDM).
Review current systems and make technical/process recommendations for improving efficiency.
Implement and maintain security standards, procedures, and guidelines for multiple platforms.
Keep deployed systems up to date with OS, hardware, and software patches and upgrades.
Demonstrate professionalism in response to customer requests.
Coordinate with customers to upgrade, retire or consolidate applications and server hardware as appropriate.
Research and/or contact vendors regarding technical problems and solutions.
Technical Experience
Strong Microsoft Windows background.
Knowledge of various computer software applications, hardware platforms, networking components, and LAN/WAN architecture.
Experience installing, configuring, and troubleshooting Windows Operating Systems.
Installation and configuration of hardware and software.
Active Directory user account configuration and maintenance.
Proficiency in Microsoft Office suite (365 experience preferred).
Experience troubleshooting common networking issues on client systems.
Strong knowledge of standard networking protocols such as TCP/IP, DHCP, DNS, and network hardware such as switches and routers.
General Experience
Experience in a fast‑paced environment.
Deep interest in learning and developing new skills.
Excellent oral and written communication skills.
Strong organizational skills and ability to manage multiple tasks concurrently.
Excellent time management, scheduling, and organizational skills.
Ability to work well independently and follow detailed instructions for completing tasks.
Must be a team player and work within all levels of a project team.
Excellent customer service skills.
Requires proactive problem solving and troubleshooting/diagnostic skills.
Ability to lift standard PC equipment and peripherals for the purpose of installation, moves, replacements, etc. (approximately 50 lbs.).
Experience working in a corporate IT environment.
Desired Experience
An industry certification such as A+, Network+, MCSA, etc.
Security+ preferred.
Basic Microsoft Entra understanding.
ITSM preferably ServiceNow.
Intune.
Endpoint Management tools, preferably ManageEngine.
Microsoft 365 administration.
Minimum Training & Education
Associate’s degree in Computer Science, Information Systems or related technical degree, or equivalent years of experience.
Minimum of 2 years of experience in a Service Desk environment.
Clearance Requirements
Ability to obtain/maintain a DoD SECRET clearance.
Job Metadata
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Other
Industries: Space Research and Technology
Please note: U.S. citizenship is required for most MTSI positions.
#J-18808-Ljbffr