Modern Technology Solutions, Inc.
Service Desk Administrator
Responsible for installing new software releases, system upgrades, installing patches and resolving end-user software and hardware related issues. This position is also responsible for customer service and technical support for the Enterprise alongside a team of other Service Desk Administrators. Contributes to practices, procedures, and concepts related to Information Technology as it relates to the organization.
Deploy and configure desktops/laptops, printers, networking devices, and software
Install/upgrade operating systems and application software
Image systems with Microsoft Development Toolkit (MDT) and other imaging tools
Diagnose Windows 11, Office 365 and other application issues
Track and maintain computer assets using asset management tools
Set up new hire computer equipment and VoIP Phones
Administer Active Directory Users and Groups on the domain
Assist users with remote access through VPN
Ensure all ticket communication & follow up in a timely manner based on established SLA
Diagnose and fix problems with Laptops and Desktops, as company standard hardware
Deploy, diagnose, and fix problems with iPhone and Android smartphones (MDM)
Review current system and make technical/process recommendations for improving efficiency
Implement and maintain security standards, procedures, and guidelines for multiple platforms
Keep deployed systems up to date with OS, hardware and software patches and upgrades
Demonstrate professionalism in response to customer requests
Coordinate with customers to upgrade, retire or consolidate applications and server hardware as appropriate
Research and/or contact vendors regarding technical problems and solutions
Technical experience should include:
Strong Microsoft Windows background
Knowledge of various computer software applications, hardware platforms, networking components and LAN/WAN architecture
Experience installing, configuring, and troubleshooting Windows Operating Systems
Installation and configuration of hardware and software
Active Directory user account configuration and maintenance
Proficiency in Microsoft Office suite (365 experience preferred)
Experience troubleshooting common networking issues on client systems
Strong knowledge of standard networking protocols such as TCP/IP, DHCP, DNS, and network hardware such as switches and routers
General experience should include:
Experience in a fast-paced environment
Deep interest in learning and developing new skills
Excellent oral and written communication skills
Strong organizational skills and ability to manage multiple tasks concurrently
Excellent time management, scheduling, and organizational skills
Ability to work well independently as well as follow detailed instructions for completing tasks
Must be a team player and be able to work within all levels of a project team
Excellent Customer Service skills
Requires proactive problem solving and troubleshooting/diagnostic skills
Ability to lift standard PC equipment and peripherals for the purpose of installation / moves / replacements / etc. Approximately 50 lbs
Experience working in a corporate IT environment
Desired experience should include:
An industry certification such as A+, Network +, MCSA, etc.
Security + preferred
Basic Microsoft Entra understanding
ITSM preferably ServiceNow
Intune
Endpoint Management tools, preferably ManageEngine
Microsoft 365 Administration
Minimum Training/Education Required:
Associate's, degree in Computer Science, Information Systems or related technical degree, or equivalent years of experience
Minimum of 2 years of experience in Service Desk environment
Clearance Requirements:
Ability to obtain/maintain a DoD SECRET clearance
Please Note: U.S. Citizenship is required for most MTSI positions.
Benefits
Starting PTO accrual of 20 days PTO/year + 10 holidays/year
Flexible schedules
6% 401k match with immediate vesting up to $9k annually
Semi-annual bonus eligibility (July and December)
Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account
Up to $10,000 in annual educational reimbursement
Other company funded benefits, like life and disability insurance
Optional zero deductible Blue Cross/Blue Shield health insurance plan
Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance. MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide. For more information about MTSI, please visit www.mtsi-va.com
MTSI embraces nine core values including our first core value of Employees come first. Consistent with our Core Values, we are committed to Equal Opportunity, making decisions without regard to race, color, religion, sex, national origin, age, military/veteran status, disability, or any other characteristics protected by applicable law. MTSI is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants and employees with physical and/or mental disabilities.
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Deploy and configure desktops/laptops, printers, networking devices, and software
Install/upgrade operating systems and application software
Image systems with Microsoft Development Toolkit (MDT) and other imaging tools
Diagnose Windows 11, Office 365 and other application issues
Track and maintain computer assets using asset management tools
Set up new hire computer equipment and VoIP Phones
Administer Active Directory Users and Groups on the domain
Assist users with remote access through VPN
Ensure all ticket communication & follow up in a timely manner based on established SLA
Diagnose and fix problems with Laptops and Desktops, as company standard hardware
Deploy, diagnose, and fix problems with iPhone and Android smartphones (MDM)
Review current system and make technical/process recommendations for improving efficiency
Implement and maintain security standards, procedures, and guidelines for multiple platforms
Keep deployed systems up to date with OS, hardware and software patches and upgrades
Demonstrate professionalism in response to customer requests
Coordinate with customers to upgrade, retire or consolidate applications and server hardware as appropriate
Research and/or contact vendors regarding technical problems and solutions
Technical experience should include:
Strong Microsoft Windows background
Knowledge of various computer software applications, hardware platforms, networking components and LAN/WAN architecture
Experience installing, configuring, and troubleshooting Windows Operating Systems
Installation and configuration of hardware and software
Active Directory user account configuration and maintenance
Proficiency in Microsoft Office suite (365 experience preferred)
Experience troubleshooting common networking issues on client systems
Strong knowledge of standard networking protocols such as TCP/IP, DHCP, DNS, and network hardware such as switches and routers
General experience should include:
Experience in a fast-paced environment
Deep interest in learning and developing new skills
Excellent oral and written communication skills
Strong organizational skills and ability to manage multiple tasks concurrently
Excellent time management, scheduling, and organizational skills
Ability to work well independently as well as follow detailed instructions for completing tasks
Must be a team player and be able to work within all levels of a project team
Excellent Customer Service skills
Requires proactive problem solving and troubleshooting/diagnostic skills
Ability to lift standard PC equipment and peripherals for the purpose of installation / moves / replacements / etc. Approximately 50 lbs
Experience working in a corporate IT environment
Desired experience should include:
An industry certification such as A+, Network +, MCSA, etc.
Security + preferred
Basic Microsoft Entra understanding
ITSM preferably ServiceNow
Intune
Endpoint Management tools, preferably ManageEngine
Microsoft 365 Administration
Minimum Training/Education Required:
Associate's, degree in Computer Science, Information Systems or related technical degree, or equivalent years of experience
Minimum of 2 years of experience in Service Desk environment
Clearance Requirements:
Ability to obtain/maintain a DoD SECRET clearance
Please Note: U.S. Citizenship is required for most MTSI positions.
Benefits
Starting PTO accrual of 20 days PTO/year + 10 holidays/year
Flexible schedules
6% 401k match with immediate vesting up to $9k annually
Semi-annual bonus eligibility (July and December)
Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account
Up to $10,000 in annual educational reimbursement
Other company funded benefits, like life and disability insurance
Optional zero deductible Blue Cross/Blue Shield health insurance plan
Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance. MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide. For more information about MTSI, please visit www.mtsi-va.com
MTSI embraces nine core values including our first core value of Employees come first. Consistent with our Core Values, we are committed to Equal Opportunity, making decisions without regard to race, color, religion, sex, national origin, age, military/veteran status, disability, or any other characteristics protected by applicable law. MTSI is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants and employees with physical and/or mental disabilities.
#J-18808-Ljbffr