H&R Block
Overview
Join H&R Block as a Team Leader. You will provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll lead the front-line management of the tax office, delivering an outstanding client experience and achieving office growth objectives. You will serve as a knowledgeable resource on tax topics and products for associates. What you’ll do
Lead daily activities to ensure tax office associates complete work on time with attention to quality standards, priorities, and goals. Build an engaging team environment by training and coaching associates to execute on Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns. Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office positions. Serve as the point of contact for onsite escalated client service concerns and ensure clients are scheduled properly with conflicts resolved. Provide leadership and development of tax office associates and act as a resource on tax topics and products. Requirements / Expertise
Prior experience in customer service, shift leadership, or similar roles; experience supervising or managing people. 2+ years as a Tax Professional and, if applicable, successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course. Annual completion of continuing education and ability to meet all IRS and state requirements. Computer proficiency with MS Office and the ability to work independently with minimal supervision. Strong customer-centric mindset, adaptability, and resilience; ability to work a flexible schedule and manage assignments based on business needs. High school diploma or equivalent or higher. Why work for us
We invest in our people and their total well-being. Our benefit offerings support health, wellbeing, and financial wellness needs, including: Employee Assistance Program with Health Advocate Wellbeing program (BetterYou) to help build healthy habits Neurodiversity and caregiver support Various discounts and benefits with eligibility requirements (Medical, 401k, Employee Stock Purchase Plan) Details at blockbenefits.com The Community You Will Join
We are committed to a Connected Culture where trust, care, and connections help everyone bring their authentic self to work and belong as part of a larger team. You will work in an exceptional environment recognized on Best Companies lists and surrounded by colleagues who support each other’s growth. H&R Block is an equal opportunity employer and celebrates diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Additional notes
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Job details
Employment type: Full-time Job function: Information Technology Industry: Retail Location note: Referrals increase your chances of interviewing at H&R Block. Get notified about new Team Lead jobs in Spirit Lake, IA.
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Join H&R Block as a Team Leader. You will provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll lead the front-line management of the tax office, delivering an outstanding client experience and achieving office growth objectives. You will serve as a knowledgeable resource on tax topics and products for associates. What you’ll do
Lead daily activities to ensure tax office associates complete work on time with attention to quality standards, priorities, and goals. Build an engaging team environment by training and coaching associates to execute on Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns. Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office positions. Serve as the point of contact for onsite escalated client service concerns and ensure clients are scheduled properly with conflicts resolved. Provide leadership and development of tax office associates and act as a resource on tax topics and products. Requirements / Expertise
Prior experience in customer service, shift leadership, or similar roles; experience supervising or managing people. 2+ years as a Tax Professional and, if applicable, successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course. Annual completion of continuing education and ability to meet all IRS and state requirements. Computer proficiency with MS Office and the ability to work independently with minimal supervision. Strong customer-centric mindset, adaptability, and resilience; ability to work a flexible schedule and manage assignments based on business needs. High school diploma or equivalent or higher. Why work for us
We invest in our people and their total well-being. Our benefit offerings support health, wellbeing, and financial wellness needs, including: Employee Assistance Program with Health Advocate Wellbeing program (BetterYou) to help build healthy habits Neurodiversity and caregiver support Various discounts and benefits with eligibility requirements (Medical, 401k, Employee Stock Purchase Plan) Details at blockbenefits.com The Community You Will Join
We are committed to a Connected Culture where trust, care, and connections help everyone bring their authentic self to work and belong as part of a larger team. You will work in an exceptional environment recognized on Best Companies lists and surrounded by colleagues who support each other’s growth. H&R Block is an equal opportunity employer and celebrates diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Additional notes
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Job details
Employment type: Full-time Job function: Information Technology Industry: Retail Location note: Referrals increase your chances of interviewing at H&R Block. Get notified about new Team Lead jobs in Spirit Lake, IA.
#J-18808-Ljbffr