lululemon
Guest Experience Lead | Plaza Frontenac
lululemon, Saint Louis, Missouri, United States, 63146
lululemon is an innovative performance apparel company that creates technical fabrics and functional designs for yoga, running, training, and other athletic pursuits. We support people in moving, growing, connecting, and being well by offering transformational products and experiences in a positive, inclusive environment.
Job Summary The Guest Experience Lead is responsible for ensuring all guests (customers) receive a quality in‑store experience. They oversee or provide technical product education, drive store performance on the floor, and participate in hiring, performance evaluations, and store supervision. The Guest Experience Lead is part of the store leadership team and acts as Supervisor on Duty (SOD) when leading the floor.
Core Responsibilities
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
Conduct preparation activities to ensure in‑store readiness for guests and maintain operational excellence throughout the shift.
Open and close the store in accordance with the opening and closing procedures.
Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive business results.
Participate in the store’s hiring process, including recruitment, selection, and hiring recommendations, onboarding, and training.
Address team member performance and support ongoing learning and development by providing direct feedback, in‑the‑moment recognition, coaching, and hands‑on experiences.
Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.
Qualifications
Must be legally authorized to work in the country where the store is located.
Must have reliable transportation to travel to the assigned store.
1 year of retail or customer experience, including guest resolution and navigating difficult conversations.
Some experience in leading, mentoring, or delegating with others.
High school diploma, GED, or equivalent (education preference). 1 year of retail/sales leadership experience is a nice-to-have.
For Experiential stores with food/beverage service only: Food safety and/or liquor service certification.
Schedule/Availability
The work schedule can vary based on store needs.
Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.
During peak timeframes or special events, the schedule may include early mornings or late nights/overnights.
Compensation & Benefits Base Pay Range : $21.50 – $24.74/hour, subject to minimum wage in the location.
Target Bonus : $2.00/hour.
Total Target Base Pay Range : $23.50 – $26.74/hour.
lululemon’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. Employees in this position are eligible for a competitive bonus program, subject to program eligibility requirements.
Benefits include:
Extended health and dental benefits, and mental health plans
Paid time off
Savings and retirement plan matching
Generous employee discount
Fitness & yoga classes
Parenthood top‑up
Extensive catalog of development course offerings
People networks, mentorship programs, and leadership series
Note: Eligibility criteria apply to incentive programs, benefits, and perks. The Company reserves the right to alter these programs in whole or in part at any time without advance notice.
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Job Summary The Guest Experience Lead is responsible for ensuring all guests (customers) receive a quality in‑store experience. They oversee or provide technical product education, drive store performance on the floor, and participate in hiring, performance evaluations, and store supervision. The Guest Experience Lead is part of the store leadership team and acts as Supervisor on Duty (SOD) when leading the floor.
Core Responsibilities
Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
Conduct preparation activities to ensure in‑store readiness for guests and maintain operational excellence throughout the shift.
Open and close the store in accordance with the opening and closing procedures.
Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive business results.
Participate in the store’s hiring process, including recruitment, selection, and hiring recommendations, onboarding, and training.
Address team member performance and support ongoing learning and development by providing direct feedback, in‑the‑moment recognition, coaching, and hands‑on experiences.
Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.
Qualifications
Must be legally authorized to work in the country where the store is located.
Must have reliable transportation to travel to the assigned store.
1 year of retail or customer experience, including guest resolution and navigating difficult conversations.
Some experience in leading, mentoring, or delegating with others.
High school diploma, GED, or equivalent (education preference). 1 year of retail/sales leadership experience is a nice-to-have.
For Experiential stores with food/beverage service only: Food safety and/or liquor service certification.
Schedule/Availability
The work schedule can vary based on store needs.
Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.
During peak timeframes or special events, the schedule may include early mornings or late nights/overnights.
Compensation & Benefits Base Pay Range : $21.50 – $24.74/hour, subject to minimum wage in the location.
Target Bonus : $2.00/hour.
Total Target Base Pay Range : $23.50 – $26.74/hour.
lululemon’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. Employees in this position are eligible for a competitive bonus program, subject to program eligibility requirements.
Benefits include:
Extended health and dental benefits, and mental health plans
Paid time off
Savings and retirement plan matching
Generous employee discount
Fitness & yoga classes
Parenthood top‑up
Extensive catalog of development course offerings
People networks, mentorship programs, and leadership series
Note: Eligibility criteria apply to incentive programs, benefits, and perks. The Company reserves the right to alter these programs in whole or in part at any time without advance notice.
#J-18808-Ljbffr