Foundation Radiology Group
Patient Service Representative
Foundation Radiology Group, Boynton Beach, Florida, United States, 33435
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Patient Service Representative to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Service Representative, you will be responsible for executing the day-to-day activities of patient-facing service ensuring quality assurance and customer service satisfaction while facilitating and coordinating communication between patients, family members and staff. This role provides optimal patient-centered services supporting the imaging center front office, medical records, technologists with patients through a rotation through front desk, medical records and technologist assistant roles.
This role is full-time working Monday-Friday, 8:00am-4:30pm. Essential Duties and Responsibilities: Front Desk: Serve as initial point of contact for patients and visitors, creating and providing positive Patient Service Experiences Timely registration of patient arrival by validating accurate demographic information and collection of out-of-pocket payments prior to services Inform patients about delays and wait times; follow up with patients to ensure their inquiry or complaint is resolved Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or manager Obtain and validate photo identifications and insurance cards; scan relevant documents into the patient’s chart electronically and categorize appropriately Provide Consent, Financial, and HIPAA compliance related documents and explain them to patients when necessary Proficient use of EHR software, hardware, and programs Scrutinize prescriptions and referrals for accuracy to ensure patients receive appropriate exams Coordinate with interdepartmental professionals to ensure patient satisfaction related to appointment scheduling and admission/encounter Verify and dispense oral contrast and preparation instructions to patients scheduled for upcoming appointments Participate in medical office emergency routines when required; summon EMS and assist other staff as needed Manage outgoing and incoming faxes (electronic and manual) Maintain administrative office supplies (e.g., brochures, cards, sign-in sheets) Contact referring physician offices to verify information or request pending information necessary for the patient’s exam Organize and prioritize tasks to meet deadlines while maintaining efficient patient flow Use professional phone and written etiquette when handling correspondence Maintain reception and patient waiting areas (cleanliness, literature organization, beverages) Align with the company mission and embody RAYUS core values Adhere to company policies, procedures, objectives, and goals Maintain strict confidentiality of PHI in compliance with HIPAA regulations Medical Records: Ensure quality assurance of health records by verifying completeness and accuracy and proper entry into computer systems Serve as point of contact for Medical Records for patients and visitors, creating positive patient experiences Retrieve and release health information data/medical records in compliance with HIPAA and company policies Interact and work cooperatively with patients and team members of diverse backgrounds to ensure inclusion Act as liaison between healthcare providers and offices in a timely manner Proficient use of EHR software, hardware, and programs Organize and prioritize tasks to meet deadlines while maintaining efficient patient flow; take appropriate action with sound judgment Provide clear and friendly patient education about diagnostic examinations and instructions per policy Handle Stat/Urgent cases pending communications from referring providers after services Use professional phone and written etiquette when handling correspondence Align with the company mission and embody RAYUS core values Adhere to company policies, procedures, objectives, and goals Maintain strict confidentiality of PHI in compliance with HIPAA regulations Maintain reception and patient waiting areas (cleanliness, sanitation, literature organization, refreshments) Technologist Support: Monitor all modality schedules Greet and escort patients to changing rooms; briefly explain procedures Prepare/changing room turnaround with proper sanitizing techniques Assist the technologist in keeping appointments on time by preparing the next patient Ensure patient areas are stocked and organized Clean and stock the patient prep room and restroom Stock linen and manage laundry at end of shift Check with technologists, center supervisor, or center manager for additional duties as needed Other Duties as Assigned Qualifications Required: High School diploma or equivalent One (1) year of applicable customer service experience Experience in a healthcare setting Working knowledge of Microsoft Office Proficient with using computer systems and typing Preferred: Two (2) years of customer service experience Experience using electronic medical record/health record (EMR/EHR) systems Experience in Radiology/Diagnostic Imaging settings Knowledge of basic medical terminology Insurance knowledge Bi-lingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers. DailyPay implementation is contingent upon initial set-up period. #LI-SR1
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This role is full-time working Monday-Friday, 8:00am-4:30pm. Essential Duties and Responsibilities: Front Desk: Serve as initial point of contact for patients and visitors, creating and providing positive Patient Service Experiences Timely registration of patient arrival by validating accurate demographic information and collection of out-of-pocket payments prior to services Inform patients about delays and wait times; follow up with patients to ensure their inquiry or complaint is resolved Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or manager Obtain and validate photo identifications and insurance cards; scan relevant documents into the patient’s chart electronically and categorize appropriately Provide Consent, Financial, and HIPAA compliance related documents and explain them to patients when necessary Proficient use of EHR software, hardware, and programs Scrutinize prescriptions and referrals for accuracy to ensure patients receive appropriate exams Coordinate with interdepartmental professionals to ensure patient satisfaction related to appointment scheduling and admission/encounter Verify and dispense oral contrast and preparation instructions to patients scheduled for upcoming appointments Participate in medical office emergency routines when required; summon EMS and assist other staff as needed Manage outgoing and incoming faxes (electronic and manual) Maintain administrative office supplies (e.g., brochures, cards, sign-in sheets) Contact referring physician offices to verify information or request pending information necessary for the patient’s exam Organize and prioritize tasks to meet deadlines while maintaining efficient patient flow Use professional phone and written etiquette when handling correspondence Maintain reception and patient waiting areas (cleanliness, literature organization, beverages) Align with the company mission and embody RAYUS core values Adhere to company policies, procedures, objectives, and goals Maintain strict confidentiality of PHI in compliance with HIPAA regulations Medical Records: Ensure quality assurance of health records by verifying completeness and accuracy and proper entry into computer systems Serve as point of contact for Medical Records for patients and visitors, creating positive patient experiences Retrieve and release health information data/medical records in compliance with HIPAA and company policies Interact and work cooperatively with patients and team members of diverse backgrounds to ensure inclusion Act as liaison between healthcare providers and offices in a timely manner Proficient use of EHR software, hardware, and programs Organize and prioritize tasks to meet deadlines while maintaining efficient patient flow; take appropriate action with sound judgment Provide clear and friendly patient education about diagnostic examinations and instructions per policy Handle Stat/Urgent cases pending communications from referring providers after services Use professional phone and written etiquette when handling correspondence Align with the company mission and embody RAYUS core values Adhere to company policies, procedures, objectives, and goals Maintain strict confidentiality of PHI in compliance with HIPAA regulations Maintain reception and patient waiting areas (cleanliness, sanitation, literature organization, refreshments) Technologist Support: Monitor all modality schedules Greet and escort patients to changing rooms; briefly explain procedures Prepare/changing room turnaround with proper sanitizing techniques Assist the technologist in keeping appointments on time by preparing the next patient Ensure patient areas are stocked and organized Clean and stock the patient prep room and restroom Stock linen and manage laundry at end of shift Check with technologists, center supervisor, or center manager for additional duties as needed Other Duties as Assigned Qualifications Required: High School diploma or equivalent One (1) year of applicable customer service experience Experience in a healthcare setting Working knowledge of Microsoft Office Proficient with using computer systems and typing Preferred: Two (2) years of customer service experience Experience using electronic medical record/health record (EMR/EHR) systems Experience in Radiology/Diagnostic Imaging settings Knowledge of basic medical terminology Insurance knowledge Bi-lingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers. DailyPay implementation is contingent upon initial set-up period. #LI-SR1
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