Three Saints Bay
Shearwater Systems LLC Senior Supervisor Job Description
Company Overview:
Shearwater Systems LLC, a subsidiary of Three Saints Bay, LLC, and a leader in the Federal Government Contractor industry, is seeking a Senior Supervisor to join our team in
Harrisonburg, VA . Position Responsibilities:
The Senior Supervisor(s)/Manager(s) will work onsite at the USCIS National Records Center (NRC) or USCIS File Storage Facility, as appropriate, and will be responsible for specific task areas. Capable of fulfilling the role of Operations/Site/Production Manager in their absence. This position requires experience in operational concerns, monitoring customer satisfaction, developing operational procedures, and analyzing training needs. The Operations/Site/Production Manager shall: Develop complex statistical analyses, cost estimates, and analytical reports. Coordinate project activities with contractor and Government representatives using excellent interpersonal and organizational skills. Conduct fact-finding for special projects and respond to Government inquiries promptly. Present oral briefings to USCIS management officials. Prepare and revise Standard Operating Procedures (SOPs). Proactively inform the Government of significant issues and respond with corrective actions. Identify and recommend improvements to quality, cost, and processes. Respond to NRC meeting requests within a 2-hour window. Position Requirements:
Minimum Experience:
At least 2 years of supervising or leading personnel on a similar size, scope, and complexity program, including a large Service Contract Act (SCA) pool. Minimum Education:
Bachelor's Degree in program management, business/public administration, production/operations/quality management, technical management, information systems, engineering, or finance/accounting. Substitution of 3 years of relevant management experience is allowed. Must possess a Six Sigma Yellow Belt certification from the American Society for Quality (ASQ). Valid state driver’s license and ability to pass a background check and drug test are required. We are an Equal Opportunity Employer and VEVRAA Federal Contractor. We offer a team-oriented environment, comprehensive benefits, and exciting projects with government and commercial clients.
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Company Overview:
Shearwater Systems LLC, a subsidiary of Three Saints Bay, LLC, and a leader in the Federal Government Contractor industry, is seeking a Senior Supervisor to join our team in
Harrisonburg, VA . Position Responsibilities:
The Senior Supervisor(s)/Manager(s) will work onsite at the USCIS National Records Center (NRC) or USCIS File Storage Facility, as appropriate, and will be responsible for specific task areas. Capable of fulfilling the role of Operations/Site/Production Manager in their absence. This position requires experience in operational concerns, monitoring customer satisfaction, developing operational procedures, and analyzing training needs. The Operations/Site/Production Manager shall: Develop complex statistical analyses, cost estimates, and analytical reports. Coordinate project activities with contractor and Government representatives using excellent interpersonal and organizational skills. Conduct fact-finding for special projects and respond to Government inquiries promptly. Present oral briefings to USCIS management officials. Prepare and revise Standard Operating Procedures (SOPs). Proactively inform the Government of significant issues and respond with corrective actions. Identify and recommend improvements to quality, cost, and processes. Respond to NRC meeting requests within a 2-hour window. Position Requirements:
Minimum Experience:
At least 2 years of supervising or leading personnel on a similar size, scope, and complexity program, including a large Service Contract Act (SCA) pool. Minimum Education:
Bachelor's Degree in program management, business/public administration, production/operations/quality management, technical management, information systems, engineering, or finance/accounting. Substitution of 3 years of relevant management experience is allowed. Must possess a Six Sigma Yellow Belt certification from the American Society for Quality (ASQ). Valid state driver’s license and ability to pass a background check and drug test are required. We are an Equal Opportunity Employer and VEVRAA Federal Contractor. We offer a team-oriented environment, comprehensive benefits, and exciting projects with government and commercial clients.
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