RTC
We are looking for a dynamic Customer Services Representative to join our team. This multifaceted role offers an exciting work environment that brings new challenges and opportunities each day. As a key team member, you will be instrumental in maintaining the highest standards that our clients have come to expect of RTC for decades.
ESSENTIAL FUNCTIONS:
Ability to manipulate and analyze client data. Coordinate all tasks necessary to support the client's demands. Monitor all customer deliverables and resolve any issues efficiently within the specified timeframe. Collaborate with internal teams to address complex customer issues and escalate when necessary. Assist in monitoring sales performance metrics, such as late shipments and order defect rates, and take necessary actions to improve performance. Perform accurate and efficient data entry tasks, ensuring data integrity and consistency across systems. Maintain and update ERP system records, including customer information, inventory levels and financial data. Oversee daily logistic operations, including the scheduling and tracking of shipments. Detail-oriented and capable of prioritizing multiple tasks in a constantly changing business to business environment. Ability to adapt and shift priorities based on internal and external business needs. Education, Experience, and Skill Requirements:
Bachelor’s Degree a plus, but not required. ERP experience required. Proficient in all Excel and Word applications; an Excel test is required. The ability to work in a fast-paced environment and prioritize workload Maintains clear and effective communication. Deals constructively with issues that do not have clear solutions. Supports the team by empowering others and positively contributing to the overall success of the organization. Applicants must be 18 or older. RTC is an equal opportunity employer. Women, individuals of all ethnicities, people with disabilities (intellectual and physical), and Veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, sex (including gender identity, sexual orientation, and pregnancy), age (40 or older), disability or genetic information, marital status, citizenship status, veteran status, religion, or any other basis prohibited by law. RTC is in compliance with Child Labor Laws. About RTC
RTC focuses on continual improvement, evolving our capabilities, and reinvesting in our business to deliver higher-performing solutions for our clients. Brands and retailers require more strategic thinking on the shopper experience, higher levels of innovation, a more effective process for managing customer-specific requirements, access to a broader array of manufactured solutions, and the capability to orchestrate a broader and more complex supply chain. RTC has the integrated capabilities and product development experience to solve these needs and provide you with solutions that help grow your business in retail. Learn more at http://www.rtc.com/.
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Ability to manipulate and analyze client data. Coordinate all tasks necessary to support the client's demands. Monitor all customer deliverables and resolve any issues efficiently within the specified timeframe. Collaborate with internal teams to address complex customer issues and escalate when necessary. Assist in monitoring sales performance metrics, such as late shipments and order defect rates, and take necessary actions to improve performance. Perform accurate and efficient data entry tasks, ensuring data integrity and consistency across systems. Maintain and update ERP system records, including customer information, inventory levels and financial data. Oversee daily logistic operations, including the scheduling and tracking of shipments. Detail-oriented and capable of prioritizing multiple tasks in a constantly changing business to business environment. Ability to adapt and shift priorities based on internal and external business needs. Education, Experience, and Skill Requirements:
Bachelor’s Degree a plus, but not required. ERP experience required. Proficient in all Excel and Word applications; an Excel test is required. The ability to work in a fast-paced environment and prioritize workload Maintains clear and effective communication. Deals constructively with issues that do not have clear solutions. Supports the team by empowering others and positively contributing to the overall success of the organization. Applicants must be 18 or older. RTC is an equal opportunity employer. Women, individuals of all ethnicities, people with disabilities (intellectual and physical), and Veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, sex (including gender identity, sexual orientation, and pregnancy), age (40 or older), disability or genetic information, marital status, citizenship status, veteran status, religion, or any other basis prohibited by law. RTC is in compliance with Child Labor Laws. About RTC
RTC focuses on continual improvement, evolving our capabilities, and reinvesting in our business to deliver higher-performing solutions for our clients. Brands and retailers require more strategic thinking on the shopper experience, higher levels of innovation, a more effective process for managing customer-specific requirements, access to a broader array of manufactured solutions, and the capability to orchestrate a broader and more complex supply chain. RTC has the integrated capabilities and product development experience to solve these needs and provide you with solutions that help grow your business in retail. Learn more at http://www.rtc.com/.
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