Samsung Electronics America
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Samsung Electronics America (SEA) is a leading U.S. subsidiary of Samsung Electronics Co., Ltd., headquartered in Englewood Cliffs, N.J. SEA drives innovation across mobile technologies, consumer electronics, home appliances, enterprise solutions, and networks systems, employing more than 20,000 people nationwide.
Position Summary Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions, and networks systems. SEA has driven innovation and economic growth across the United States for more than four decades, investing over $100 billion and employing more than 20,000 people. By integrating its extensive portfolio of products, services, and AI technology, SEA is creating smarter, sustainable, and more connected experiences that empower people to live better.
Role & Responsibilities
Develop and implement operational strategies to enhance efficiency and scalability of the D2C channel.
Monitor and optimize order fulfillment processes, including inventory management, shipping, and returns.
Collaborate with cross‑functional teams to streamline workflows and reduce operational bottlenecks.
Ensure timely and accurate order processing to meet customer expectations and SLAs.
Implement cost‑saving measures without compromising service quality.
Develop strategies to enhance customer satisfaction and loyalty through improved D2C experiences.
Monitor customer feedback and collaborate with relevant teams to address recurring concerns.
Work closely with sales enablement, marketing, supply chain, and finance to achieve overall D2C operations objectives.
Skills & Qualifications
Proven experience in operations management, preferably in e‑commerce or D2C environments.
Strong analytical skills with the ability to interpret data and make informed decisions.
Excellent leadership and communication skills to manage teams and collaborate with stakeholders.
Customer‑centric mindset with a focus on delivering exceptional experiences.
Proficiency in operational tools, systems, and technologies (e.g., ERP, CRM, inventory management software).
High proficiency in Microsoft Office suite (Excel, Power Point, Word).
Exceptional problem‑solving skills and the ability to apply frameworks to emerging business problems.
Proven ability to successfully collaborate with various levels of associates.
Previous experience in in‑store operations management is helpful.
Desired Characteristics
Assertive leader comfortable pushing teams to deliver results on time.
High curiosity to learn all aspects of mobile product operations.
Adaptability to various ad‑hoc projects.
Thrives in a fast‑paced corporate environment.
Benefits
Medical, Dental, Vision, Life Insurance, and 401(k) plan.
Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months).
Wellness Incentives.
MBO bonus compensation based on performance.
Equal Employment Opportunity Statement
Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, providing equal employment opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, veteran status, genetic information, or disability.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855‑557‑3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance.
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Samsung Electronics America (SEA) is a leading U.S. subsidiary of Samsung Electronics Co., Ltd., headquartered in Englewood Cliffs, N.J. SEA drives innovation across mobile technologies, consumer electronics, home appliances, enterprise solutions, and networks systems, employing more than 20,000 people nationwide.
Position Summary Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions, and networks systems. SEA has driven innovation and economic growth across the United States for more than four decades, investing over $100 billion and employing more than 20,000 people. By integrating its extensive portfolio of products, services, and AI technology, SEA is creating smarter, sustainable, and more connected experiences that empower people to live better.
Role & Responsibilities
Develop and implement operational strategies to enhance efficiency and scalability of the D2C channel.
Monitor and optimize order fulfillment processes, including inventory management, shipping, and returns.
Collaborate with cross‑functional teams to streamline workflows and reduce operational bottlenecks.
Ensure timely and accurate order processing to meet customer expectations and SLAs.
Implement cost‑saving measures without compromising service quality.
Develop strategies to enhance customer satisfaction and loyalty through improved D2C experiences.
Monitor customer feedback and collaborate with relevant teams to address recurring concerns.
Work closely with sales enablement, marketing, supply chain, and finance to achieve overall D2C operations objectives.
Skills & Qualifications
Proven experience in operations management, preferably in e‑commerce or D2C environments.
Strong analytical skills with the ability to interpret data and make informed decisions.
Excellent leadership and communication skills to manage teams and collaborate with stakeholders.
Customer‑centric mindset with a focus on delivering exceptional experiences.
Proficiency in operational tools, systems, and technologies (e.g., ERP, CRM, inventory management software).
High proficiency in Microsoft Office suite (Excel, Power Point, Word).
Exceptional problem‑solving skills and the ability to apply frameworks to emerging business problems.
Proven ability to successfully collaborate with various levels of associates.
Previous experience in in‑store operations management is helpful.
Desired Characteristics
Assertive leader comfortable pushing teams to deliver results on time.
High curiosity to learn all aspects of mobile product operations.
Adaptability to various ad‑hoc projects.
Thrives in a fast‑paced corporate environment.
Benefits
Medical, Dental, Vision, Life Insurance, and 401(k) plan.
Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months).
Wellness Incentives.
MBO bonus compensation based on performance.
Equal Employment Opportunity Statement
Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, providing equal employment opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, veteran status, genetic information, or disability.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855‑557‑3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance.
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