International Rescue Committee
Caseworker (for Older Refugees)
International Rescue Committee, Tucson, Arizona, United States, 85718
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.
The Services to Older Refugees Caseworker provides trauma-informed and aging-sensitive case management services to support older refugees and other qualified immigrants in overcoming barriers such as chronic health conditions, limited English proficiency, social isolation, and unfamiliarity with U.S. systems. This position ensures that clients receive personalized, culturally responsive support focused on long-term well-being and integration.
Through comprehensive assessments, individualized service planning, and intensive navigation assistance, the Caseworker empowers clients to access critical resources and achieve self-defined goals.
Major Responsibilities
Conduct culturally and linguistically appropriate intakes for older refugee clients, assessing needs across health, housing, income, legal status, and social support. Develop individualized service plans with measurable goals and review and update plans regularly. Provide direct support in accessing benefits, healthcare, housing, legal aid, and mental health resources; assist with documentation and accompany clients to appointments when needed. Deliver services using trauma-informed and aging-sensitive approaches that respect client pace, preferences, and dignity. Ensure language and communication access by using interpreters, translated materials, and plain-language tools. Provide transportation support through bus passes, volunteer drivers, or home visits; help clients navigate local systems. Conduct regular follow-ups to monitor client progress, adjusting service plans as needed; maintain accurate, detailed case notes in data systems. Build and maintain partnerships with community-based organizations and ethnic groups; conduct outreach to inform clients and partners of available services. Contribute to program compliance and reporting, including donor and internal documentation; support preparation of funding proposals when requested. Participate actively in team meetings, trainings, and professional development; adhere to IRC policies including safeguarding and confidentiality. Education
Bachelor’s degree in Social Work or related field strongly preferred; equivalent experience may be considered. Work Experience
At least 2 years of case management experience in a social services environment. Experience serving vulnerable or older populations preferred. Demonstrated Skills And Competencies
Strong organizational and time-management skills; detail-oriented. Ability to communicate and collaborate effectively in a cross-cultural, multidisciplinary team. Problem-solving skills; able to work independently and manage competing priorities. Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams). Public speaking or presentation skills preferred. Language Skills
Proficiency in English required; bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other refugee/immigrant languages strongly preferred. Certificates Or Licenses
Valid driver’s license, active insurance, and reliable transportation. Must possess or be eligible for a fingerprint clearance card per Arizona state law. Working Environment
A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. May require occasional weekend and/or evening work. Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes). IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
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Conduct culturally and linguistically appropriate intakes for older refugee clients, assessing needs across health, housing, income, legal status, and social support. Develop individualized service plans with measurable goals and review and update plans regularly. Provide direct support in accessing benefits, healthcare, housing, legal aid, and mental health resources; assist with documentation and accompany clients to appointments when needed. Deliver services using trauma-informed and aging-sensitive approaches that respect client pace, preferences, and dignity. Ensure language and communication access by using interpreters, translated materials, and plain-language tools. Provide transportation support through bus passes, volunteer drivers, or home visits; help clients navigate local systems. Conduct regular follow-ups to monitor client progress, adjusting service plans as needed; maintain accurate, detailed case notes in data systems. Build and maintain partnerships with community-based organizations and ethnic groups; conduct outreach to inform clients and partners of available services. Contribute to program compliance and reporting, including donor and internal documentation; support preparation of funding proposals when requested. Participate actively in team meetings, trainings, and professional development; adhere to IRC policies including safeguarding and confidentiality. Education
Bachelor’s degree in Social Work or related field strongly preferred; equivalent experience may be considered. Work Experience
At least 2 years of case management experience in a social services environment. Experience serving vulnerable or older populations preferred. Demonstrated Skills And Competencies
Strong organizational and time-management skills; detail-oriented. Ability to communicate and collaborate effectively in a cross-cultural, multidisciplinary team. Problem-solving skills; able to work independently and manage competing priorities. Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams). Public speaking or presentation skills preferred. Language Skills
Proficiency in English required; bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other refugee/immigrant languages strongly preferred. Certificates Or Licenses
Valid driver’s license, active insurance, and reliable transportation. Must possess or be eligible for a fingerprint clearance card per Arizona state law. Working Environment
A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. May require occasional weekend and/or evening work. Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes). IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
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