Cano Health
It’s rewarding to be part of a team that truly believes in making an impact! Cano Health is committed to building the best primary care environment for patients and seeks healthcare enthusiasts to join our clinic.
Job Summary The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers. This role provides exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front‑desk operations and supports the clinical team in delivering high‑quality, patient‑centered care.
Administrative Responsibilities
Patient Intake and Onboarding: create new patient profiles in the EMR system, conduct welcome calls, mail welcome packages, obtain required annual consents and signatures, encourage Patient Portal enrollment, and coordinate translation services as needed.
Scheduling and Visit Management: greet patients warmly, address concerns or complaints, schedule a variety of appointments, master scheduling workflows, follow all scheduling guidelines, obtain Health Center Manager approval for scheduling exceptions, assist with appointment confirmation calls, reschedule all no‑shows within 24 hours, update visit status types, and support scheduling for special events.
Data Accuracy and System Proficiency: perform demographic verification, ensure accurate entry of demographics, insurance, and Patient Hub information, scan and file all documents and ID photos, eFile documents within 48 hours, monitor fax inbox, and clear daily inboxes.
Insurance and Financial Transactions: document insurance verification results, collect co‑payments and coinsurance, and run and reconcile end‑of‑day financial reports.
Outbound Communications and Follow‑Up: make outbound calls to support care initiatives, follow up with patients within 3–7 days post‑discharge, confirm follow‑up appointments, and ensure referral coordination at check‑out.
Phone Operations: answer and route incoming calls, take messages, assist callers, and properly document and disposition each call.
Additional Duties and Responsibilities: support operations, patient/client experience, and communication at the center level; maintain front‑desk areas clean and well stocked; monitor and request office supplies as needed; and complete other duties at the discretion of management.
Education & Experience
High School Diploma or equivalent required.
Minimum of one (1) year experience in a healthcare or medical office setting.
Preferred knowledge of medical insurance, Medicaid/Medicare, and EMR systems.
BLS Certification or ability to respond to medical emergencies preferred.
Training in proper lifting techniques, ADA compliance, and gait support.
Microsoft Office Suite (Excel, Word, PowerPoint, Teams) proficiency.
Technical Skills and Proficiencies
Electronic Medical Records (EMR) system superuser level (e.g., eCW).
Call center communications system (Ring Central).
Transportation scheduling software (e.g., TripMaster).
Oracle, Workday, Availity, and other insurance and eligibility portals.
Health Plan, Specialist, and Diagnostic Center portals.
Hospital ticketing system (Cano.Net).
Bilingual (English and Spanish) preferred.
Physical Requirements The associate works at a personal computer and on the phone for extended periods. Must stand, sit, walk, and occasionally climb. Physical demands include the ability to lift up to 50 lbs. Reasonable accommodations may be made for individuals with disabilities.
Work Conditions Standard office conditions with extended and flexible hours, including weekends as needed.
Travel Required 0–25% travel; flexibility to travel to clinical sites as needed.
Tools & Equipment Used Computer, standard and customized software applications, and usual office equipment.
Disclaimer The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Equal Opportunity Employer Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Seniority level
Entry level
Employment type
Full‑time
Job function
Administrative
Industries
Hospitals and Health Care
#J-18808-Ljbffr
Job Summary The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers. This role provides exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front‑desk operations and supports the clinical team in delivering high‑quality, patient‑centered care.
Administrative Responsibilities
Patient Intake and Onboarding: create new patient profiles in the EMR system, conduct welcome calls, mail welcome packages, obtain required annual consents and signatures, encourage Patient Portal enrollment, and coordinate translation services as needed.
Scheduling and Visit Management: greet patients warmly, address concerns or complaints, schedule a variety of appointments, master scheduling workflows, follow all scheduling guidelines, obtain Health Center Manager approval for scheduling exceptions, assist with appointment confirmation calls, reschedule all no‑shows within 24 hours, update visit status types, and support scheduling for special events.
Data Accuracy and System Proficiency: perform demographic verification, ensure accurate entry of demographics, insurance, and Patient Hub information, scan and file all documents and ID photos, eFile documents within 48 hours, monitor fax inbox, and clear daily inboxes.
Insurance and Financial Transactions: document insurance verification results, collect co‑payments and coinsurance, and run and reconcile end‑of‑day financial reports.
Outbound Communications and Follow‑Up: make outbound calls to support care initiatives, follow up with patients within 3–7 days post‑discharge, confirm follow‑up appointments, and ensure referral coordination at check‑out.
Phone Operations: answer and route incoming calls, take messages, assist callers, and properly document and disposition each call.
Additional Duties and Responsibilities: support operations, patient/client experience, and communication at the center level; maintain front‑desk areas clean and well stocked; monitor and request office supplies as needed; and complete other duties at the discretion of management.
Education & Experience
High School Diploma or equivalent required.
Minimum of one (1) year experience in a healthcare or medical office setting.
Preferred knowledge of medical insurance, Medicaid/Medicare, and EMR systems.
BLS Certification or ability to respond to medical emergencies preferred.
Training in proper lifting techniques, ADA compliance, and gait support.
Microsoft Office Suite (Excel, Word, PowerPoint, Teams) proficiency.
Technical Skills and Proficiencies
Electronic Medical Records (EMR) system superuser level (e.g., eCW).
Call center communications system (Ring Central).
Transportation scheduling software (e.g., TripMaster).
Oracle, Workday, Availity, and other insurance and eligibility portals.
Health Plan, Specialist, and Diagnostic Center portals.
Hospital ticketing system (Cano.Net).
Bilingual (English and Spanish) preferred.
Physical Requirements The associate works at a personal computer and on the phone for extended periods. Must stand, sit, walk, and occasionally climb. Physical demands include the ability to lift up to 50 lbs. Reasonable accommodations may be made for individuals with disabilities.
Work Conditions Standard office conditions with extended and flexible hours, including weekends as needed.
Travel Required 0–25% travel; flexibility to travel to clinical sites as needed.
Tools & Equipment Used Computer, standard and customized software applications, and usual office equipment.
Disclaimer The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Equal Opportunity Employer Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Seniority level
Entry level
Employment type
Full‑time
Job function
Administrative
Industries
Hospitals and Health Care
#J-18808-Ljbffr