ADP
ADP is hiring a Payroll Support Representative Level I. The Payroll Support Representative supports Major Accounts Comprehensive Services Client users on WFN, PayX, ezLM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators.
The person in this role will use multiple tools and research resources to develop accurate and comprehensive responses regarding payroll practices and tax considerations, accounting for differences across states and localities. They will interface with multiple ADP service organizations and third-party vendors to ensure a unified client experience, and will also have familiarity with common HR questions and systems in other service organizations. This role involves working closely with the Comprehensive Services Relationship Manager to address client requests for guidance and best practices, and managing a specific group of clients for proactive updates and information.
Responsibilities:
Respond to questions from clients regarding WFN, PayX, ezLM, Portal, and HRB applications, providing application and navigation support. Assist clients with data maintenance, setup, and configuration changes across various systems and coordinate with functional areas as needed. Perform new feature setup requests such as Group Term Life, HSA, direct deposit calculations, and benefit accruals. Support clients with payroll processing questions and issues. Use online tools and resources to research and respond to payroll, pay practice, and payroll tax questions. Collaborate with internal teams and third-party vendors to resolve issues and meet client expectations. Escalate complex issues to appropriate teams and communicate resolutions to clients. Additional Projects and Responsibilities:
Complete complex projects like calculation updates, tax amendments, and troubleshooting. Research and support tax changes and benefit accrual adjustments. Perform other duties as assigned, with occasional extended hours during peak seasons. Qualifications:
Bachelor's degree preferred, or completion of FPC certification. Minimum 2 years payroll processing experience, with knowledge of payroll taxes, filings, and wage laws. Working knowledge of ADP applications including WFN, PR, HR, TA modules, and reporting tools. ADP values your success and encourages ideas for improvement. We support your growth and are driven by our core values: insightful expertise, integrity, service excellence, innovation, inclusivity, results-driven, and social responsibility.
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Respond to questions from clients regarding WFN, PayX, ezLM, Portal, and HRB applications, providing application and navigation support. Assist clients with data maintenance, setup, and configuration changes across various systems and coordinate with functional areas as needed. Perform new feature setup requests such as Group Term Life, HSA, direct deposit calculations, and benefit accruals. Support clients with payroll processing questions and issues. Use online tools and resources to research and respond to payroll, pay practice, and payroll tax questions. Collaborate with internal teams and third-party vendors to resolve issues and meet client expectations. Escalate complex issues to appropriate teams and communicate resolutions to clients. Additional Projects and Responsibilities:
Complete complex projects like calculation updates, tax amendments, and troubleshooting. Research and support tax changes and benefit accrual adjustments. Perform other duties as assigned, with occasional extended hours during peak seasons. Qualifications:
Bachelor's degree preferred, or completion of FPC certification. Minimum 2 years payroll processing experience, with knowledge of payroll taxes, filings, and wage laws. Working knowledge of ADP applications including WFN, PR, HR, TA modules, and reporting tools. ADP values your success and encourages ideas for improvement. We support your growth and are driven by our core values: insightful expertise, integrity, service excellence, innovation, inclusivity, results-driven, and social responsibility.
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