ADP
Payroll Support Representative – Level I
ADP is hiring a Payroll Support Representative – Level I. The Payroll Support Representative supports Major Accounts Comprehensive Services Client users on WFN, PayX, ezLM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. The person in this role will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. The role interfaces with multiple ADP service organizations and third‑party vendors to provide a unified client experience.
Responsibilities
Client facing with assigned Non‑Comp Payroll Client Base
Works in an inbound phone support model
Provides WFN/AutoPay payroll technology support
Supports general PR, HR‑benefit questions
Supports payroll processing questions and issues
Conducts initial issue troubleshooting
Works with internal teams to resolve complex issues
Responds to client questions regarding WFN, PayX, ezLM, Portal, and HRB applications and provides application/navigation support
Assists clients with data maintenance, setup and configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and Portal and coordinates with functional areas
Performs new feature setup requests such as Group Term Life, HSA, direct deposit calculations, special calculations, benefit accruals, Multi‑J, split wraps, additional locations, etc.
Uses online tools and resources to research and respond to client inquiries on payroll, pay practices and payroll tax questions
Collaborates with internal partners (401k, FSA, Tax, etc.) and third‑party vendors to resolve issues and meet client expectations
Escalates client issues to SSS, Tech Services, Project Services, Connections Team, carriers, development or other third‑party parties as appropriate and communicates status and resolution to the client
Completes complex projects such as calculation updates, special reports, tax amendments, company setup, troubleshooting, PTO, overtime, double time research, benefit accrual recalculations and imports, tax changes support, and performs other related duties
May work 5–10 hours of overtime during peak seasons (6–8 weeks per year)
Education and Certifications
Bachelor’s degree preferred
Completion of Fundamental Payroll Certification (FPC) preferred
Experience
Minimum 2 years of payroll processing experience
Basic knowledge of payroll tax deposits, filings, principles and wage‑and‑hour laws
Working knowledge of WFN (Portal), PR Module, HR Module, TA Module, wage garnishments, tax registration, Total Tax Plus, ADP Reporting, GLI
Required Skills
High‑level payroll knowledge and accuracy
Strong verbal and written communication skills
Ability to analyze and resolve problems through effective customer interface and communication
Time‑management skills and ability to meet deadlines
Excellent professional customer service skills
Strong organizational and process/documentation skills
Strong research skills
Proficient in MS Office (Word, Excel)
PC proficiency
Tools and Knowledge
SharePoint, AutoPay Mainframe, LUMIN, and other internal ADP tools
Experience with compensation benefits, COBRA, FSA, 401k
E‑EO Statement ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of protected characteristics. Hiring decisions are based on qualifications, experience, availability and job performance.
Location & Salary El Paso, TX $64,023.65 – $80,029.56 (Posted 3 weeks ago)
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Responsibilities
Client facing with assigned Non‑Comp Payroll Client Base
Works in an inbound phone support model
Provides WFN/AutoPay payroll technology support
Supports general PR, HR‑benefit questions
Supports payroll processing questions and issues
Conducts initial issue troubleshooting
Works with internal teams to resolve complex issues
Responds to client questions regarding WFN, PayX, ezLM, Portal, and HRB applications and provides application/navigation support
Assists clients with data maintenance, setup and configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and Portal and coordinates with functional areas
Performs new feature setup requests such as Group Term Life, HSA, direct deposit calculations, special calculations, benefit accruals, Multi‑J, split wraps, additional locations, etc.
Uses online tools and resources to research and respond to client inquiries on payroll, pay practices and payroll tax questions
Collaborates with internal partners (401k, FSA, Tax, etc.) and third‑party vendors to resolve issues and meet client expectations
Escalates client issues to SSS, Tech Services, Project Services, Connections Team, carriers, development or other third‑party parties as appropriate and communicates status and resolution to the client
Completes complex projects such as calculation updates, special reports, tax amendments, company setup, troubleshooting, PTO, overtime, double time research, benefit accrual recalculations and imports, tax changes support, and performs other related duties
May work 5–10 hours of overtime during peak seasons (6–8 weeks per year)
Education and Certifications
Bachelor’s degree preferred
Completion of Fundamental Payroll Certification (FPC) preferred
Experience
Minimum 2 years of payroll processing experience
Basic knowledge of payroll tax deposits, filings, principles and wage‑and‑hour laws
Working knowledge of WFN (Portal), PR Module, HR Module, TA Module, wage garnishments, tax registration, Total Tax Plus, ADP Reporting, GLI
Required Skills
High‑level payroll knowledge and accuracy
Strong verbal and written communication skills
Ability to analyze and resolve problems through effective customer interface and communication
Time‑management skills and ability to meet deadlines
Excellent professional customer service skills
Strong organizational and process/documentation skills
Strong research skills
Proficient in MS Office (Word, Excel)
PC proficiency
Tools and Knowledge
SharePoint, AutoPay Mainframe, LUMIN, and other internal ADP tools
Experience with compensation benefits, COBRA, FSA, 401k
E‑EO Statement ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of protected characteristics. Hiring decisions are based on qualifications, experience, availability and job performance.
Location & Salary El Paso, TX $64,023.65 – $80,029.56 (Posted 3 weeks ago)
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