Restaurant365
Overview
Employer Industry: SaaS for the Restaurant Industry Why consider this job opportunity: Salary up to $144,600 Comprehensive medical benefits, 100% paid for employees 401k plan with matching contributions Equity Option Grant available Unlimited PTO along with company holidays Wellness initiatives to support employee health and well-being What to Expect (Job Responsibilities)
Track, analyze, and communicate performance metrics for Customer Support, providing actionable insights to leadership Define tooling requirements and act as a business owner of Freshdesk and related tools for configuration and implementation Streamline support processes by designing workflows, automations, and process improvements Drive Customer Support strategy to enhance renewals, retention, and overall customer success Collaborate with cross-functional teams on data and systems projects to improve decision-making across the customer lifecycle What is Required (Qualifications)
5+ years of business experience in the SaaS industry, ideally within a go-to-market or customer-facing function 3+ years of functional Customer Support or Customer Success Operations experience Strong analytical problem-solving skills with the ability to turn data into operational improvements Experience with Freshdesk or equivalent support ticketing systems Proficiency in project management with a track record of driving initiatives in a fast-paced environment How to Stand Out (Preferred Qualifications)
Advanced data analysis and reporting skills using Excel, Google Sheets, or BI tools Excellent communication skills to translate business needs into technical requirements Ability to operate autonomously in a high-growth SaaS setting #SaaS #CustomerSupport #RestaurantIndustry #CareerOpportunity #EmployeeBenefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: SaaS for the Restaurant Industry Why consider this job opportunity: Salary up to $144,600 Comprehensive medical benefits, 100% paid for employees 401k plan with matching contributions Equity Option Grant available Unlimited PTO along with company holidays Wellness initiatives to support employee health and well-being What to Expect (Job Responsibilities)
Track, analyze, and communicate performance metrics for Customer Support, providing actionable insights to leadership Define tooling requirements and act as a business owner of Freshdesk and related tools for configuration and implementation Streamline support processes by designing workflows, automations, and process improvements Drive Customer Support strategy to enhance renewals, retention, and overall customer success Collaborate with cross-functional teams on data and systems projects to improve decision-making across the customer lifecycle What is Required (Qualifications)
5+ years of business experience in the SaaS industry, ideally within a go-to-market or customer-facing function 3+ years of functional Customer Support or Customer Success Operations experience Strong analytical problem-solving skills with the ability to turn data into operational improvements Experience with Freshdesk or equivalent support ticketing systems Proficiency in project management with a track record of driving initiatives in a fast-paced environment How to Stand Out (Preferred Qualifications)
Advanced data analysis and reporting skills using Excel, Google Sheets, or BI tools Excellent communication skills to translate business needs into technical requirements Ability to operate autonomously in a high-growth SaaS setting #SaaS #CustomerSupport #RestaurantIndustry #CareerOpportunity #EmployeeBenefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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