SPS
Overview
Job Title: Office Services Specialist/Field Support Specialist (On Call) Reports To: The Office Services Specialist (On Call) will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview
The Office Services Specialist (On Call) provides exceptional office and mail services in a “floating” capacity for positions where regular employees are out of the office, or for projects requiring additional coverage. The role supports mail, reception, hospitality, facilities, and copy/print or similar office services functions. This position is based out of a client “home office” and is sent to different client sites on short notice as needed. Flexibility and adaptability are keys to success. Overall, this position delivers the highest level of service to all client and SPS employees while maintaining a professional image by providing prompt, courteous and efficient service. Duties And Responsibilities
Provides 5-star customer service to all employees (in all forms of communication). Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors. Assists with light facilities duties, such as opening troubleshooting tickets, ordering supplies, and stocking kitchens/service areas. Receives inbound mail/packages, sorts incoming mail, and inputs into chain of custody software. Manages outgoing mail/package transactions; performs shipping/receiving duties. Notifies employees upon receipt of inbound deliveries; distributes mail/packages to personnel. Assists with office moves and with copy/print orders or monitoring equipment for functionality. May assist with setting up/taking down conference rooms for meetings/events. Proactively seeks additional work during downtime; builds professional relationships with customers and other teams. Maintains professionalism and composure when interacting with all employees; trains backups and provides guidance on policies and procedures. Determines what additional support is needed when handling sensitive inquiries; provides reception/concierge coverage as needed. Competencies
Strong verbal and written communication skills; excellent customer service skills. PC skills; MS Office Suite experience. Ability to handle multiple tasks simultaneously; good organizational skills. Working knowledge of MFD equipment; knowledge of shipping/receiving procedures. Ability to work independently and complete projects; determine correct packing methods and validate packing slips. Ability to work a flexible schedule and hours. Qualifications And Education Requirements
High School Diploma (or equivalent) required. 6+ months prior work experience preferred. Ability to work assigned hours determined by the manager; excellent organizational and time management skills. Analytical abilities and problem-solving aptitude; superb written and verbal communication skills. Current knowledge or ability to learn computer-based systems; maintain professional appearance and attitude. Adhere to all policies and procedures required. Physical Demands
Approximately 50% of this position’s time involves physical demands listed below. Capability to grasp, lift, and move packages up to 60 lbs; ability to walk, bend, kneel, stand, or sit for extended periods. Manual dexterity for operating office machinery (phones, copiers, binding equipment, etc.); ability to lift or move 40 lbs. or greater frequently. Travel
None or negligible; may be required to travel to client sites as needed. Other Duties
This job description is not designed to cover every duty or responsibility and may change at any time with or without notice. Pay Range
$20 - $20 USD What We Offer
Career Growth: opportunities to learn new skills and pursue other career opportunities. Learning & Development: a culture of learning to help you become the best at what you do. Recognition: programs for all levels of employees. Benefit Offerings: medical, dental, vision, flexible spending accounts, life insurance, disability, 401k with matching, and more. Note: benefit offerings may vary for roles under 30 hours/week. About SPS
SPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries. Our North America services include Mailroom Management, Office Services, and Document Processing, serving clients across various sectors. SPS is committed to development opportunities, competitive benefits, and a diverse, inclusive workplace. SPS provides equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetics, military status, or other protected status. Colorado applicants: We publish for a minimum of 5 days from posting; the posting may remain open longer to ensure an inclusive pool. Applicants are prohibited from using real-time AI tools during any interviews. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. To view our privacy policy, see Data Privacy Statement. By submitting an application, you certify that the information is true and complete and acknowledge that inaccuracies can be grounds for rejection or termination.
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Job Title: Office Services Specialist/Field Support Specialist (On Call) Reports To: The Office Services Specialist (On Call) will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview
The Office Services Specialist (On Call) provides exceptional office and mail services in a “floating” capacity for positions where regular employees are out of the office, or for projects requiring additional coverage. The role supports mail, reception, hospitality, facilities, and copy/print or similar office services functions. This position is based out of a client “home office” and is sent to different client sites on short notice as needed. Flexibility and adaptability are keys to success. Overall, this position delivers the highest level of service to all client and SPS employees while maintaining a professional image by providing prompt, courteous and efficient service. Duties And Responsibilities
Provides 5-star customer service to all employees (in all forms of communication). Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors. Assists with light facilities duties, such as opening troubleshooting tickets, ordering supplies, and stocking kitchens/service areas. Receives inbound mail/packages, sorts incoming mail, and inputs into chain of custody software. Manages outgoing mail/package transactions; performs shipping/receiving duties. Notifies employees upon receipt of inbound deliveries; distributes mail/packages to personnel. Assists with office moves and with copy/print orders or monitoring equipment for functionality. May assist with setting up/taking down conference rooms for meetings/events. Proactively seeks additional work during downtime; builds professional relationships with customers and other teams. Maintains professionalism and composure when interacting with all employees; trains backups and provides guidance on policies and procedures. Determines what additional support is needed when handling sensitive inquiries; provides reception/concierge coverage as needed. Competencies
Strong verbal and written communication skills; excellent customer service skills. PC skills; MS Office Suite experience. Ability to handle multiple tasks simultaneously; good organizational skills. Working knowledge of MFD equipment; knowledge of shipping/receiving procedures. Ability to work independently and complete projects; determine correct packing methods and validate packing slips. Ability to work a flexible schedule and hours. Qualifications And Education Requirements
High School Diploma (or equivalent) required. 6+ months prior work experience preferred. Ability to work assigned hours determined by the manager; excellent organizational and time management skills. Analytical abilities and problem-solving aptitude; superb written and verbal communication skills. Current knowledge or ability to learn computer-based systems; maintain professional appearance and attitude. Adhere to all policies and procedures required. Physical Demands
Approximately 50% of this position’s time involves physical demands listed below. Capability to grasp, lift, and move packages up to 60 lbs; ability to walk, bend, kneel, stand, or sit for extended periods. Manual dexterity for operating office machinery (phones, copiers, binding equipment, etc.); ability to lift or move 40 lbs. or greater frequently. Travel
None or negligible; may be required to travel to client sites as needed. Other Duties
This job description is not designed to cover every duty or responsibility and may change at any time with or without notice. Pay Range
$20 - $20 USD What We Offer
Career Growth: opportunities to learn new skills and pursue other career opportunities. Learning & Development: a culture of learning to help you become the best at what you do. Recognition: programs for all levels of employees. Benefit Offerings: medical, dental, vision, flexible spending accounts, life insurance, disability, 401k with matching, and more. Note: benefit offerings may vary for roles under 30 hours/week. About SPS
SPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries. Our North America services include Mailroom Management, Office Services, and Document Processing, serving clients across various sectors. SPS is committed to development opportunities, competitive benefits, and a diverse, inclusive workplace. SPS provides equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetics, military status, or other protected status. Colorado applicants: We publish for a minimum of 5 days from posting; the posting may remain open longer to ensure an inclusive pool. Applicants are prohibited from using real-time AI tools during any interviews. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. To view our privacy policy, see Data Privacy Statement. By submitting an application, you certify that the information is true and complete and acknowledge that inaccuracies can be grounds for rejection or termination.
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