SPS-North America
Overview
Job Title:
Office Services Specialist/Field Support Specialist (On Call) Reports To:
The Office Services Specialist (On Call) reports to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Office Services Specialist (On Call) provides exceptional office and mail services in a “floating” capacity for positions where regular employees are out of the office or when projects require additional coverage. The role includes duties across mail, reception, hospitality, facilities, copy/print, or similar office services functions. This position is based at a specific client home office and may be sent to different client sites on short notice. Flexibility and adaptability are essential. The role continually delivers high-level service to all client and SPS employees while maintaining a professional image of the company through prompt, courteous, and efficient service. Responsibilities
Provide 5-star customer service to all employees in all forms of communication. Answer calls and greet visitors to ensure an exceptional experience. Assist with light facilities duties, including troubleshooting tickets, ordering supplies, and stocking kitchens/service areas. Receive inbound mail/packages, sort mail, and input into chain-of-custody software; manage outgoing mail/packages. Perform shipping/receiving duties and notify employees of inbound deliveries. Distribute mail/packages to personnel and assist with office moves. Assist with copy/print orders and monitor equipment for functionality. Set up/take down conference rooms for meetings/events as needed. Proactively seek additional work during downtime and build professional relationships with customers and teams. Maintain professionalism and composure in interactions with employees. Train backups and provide guidance on policies and procedures. Assess and determine additional support needs when handling sensitive inquiries. Provide reception or front-of-office coverage as needed. Demonstrate strong verbal and written communication skills and the ability to manage multiple tasks. Demonstrate good organizational skills and working knowledge of multifunction device (MFD) equipment. Understand shipping/receiving procedures and be able to interpret instructions. Work independently and complete projects; determine appropriate packing methods and validate packing slips for incoming/outgoing materials. Accept flexible schedules and hours as required. Qualifications and Education Requirements
High School Diploma (or equivalent) required. 6+ months of prior work experience preferred. Ability to work assigned hours determined by the manager. Excellent organizational and time management skills. Analytical abilities and problem-solving aptitude. Strong written and verbal communication skills. Current knowledge or ability to learn computer-based systems relevant to the role. Maintain a professional appearance and attitude; adhere to all policies and procedures. Physical Demands
Approximately 50% of the time, the role requires physical activities such as grasping, lifting, and moving packages up to 60 lbs on a cart; walking, bending, kneeling, standing, or sitting for extended periods; operating office machinery; and lifting/moving 40 lbs or more frequently. Travel
None or negligible Other Duties
This job description is not designed to cover all activities, duties, or responsibilities and may change at any time with or without notice. Compensation and Benefits
Pay Range: $20 per hour. What We Offer Career Growth:
An opportunity to learn and develop skills that may lead to additional career opportunities. Learning & Development:
A culture that promotes continuous learning and skill development. Recognition:
Various programs to recognize talent across all levels. Benefits:
Medical, dental, vision, flexible spending accounts, life and disability coverage, 401(k) with matching, paid time off, and other benefits. Note: benefit offerings may vary by role and regular hours. About SPS
SPS is an award-winning provider of outsourcing solutions using Intelligent Automation (AI & Robotic Process Automation) across more than 22 countries. In North America, services include Mailroom Management, Office Services (Reception, Lobby Concierge, and Conference Room Management), and Document Processing Services for clients in banking, insurance, legal, higher education, advertising, and other professional services, including many Fortune 500 companies. SPS is committed to professional development, competitive benefits, and diverse development opportunities for employees. SPS supports a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO)
to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetics, military status, or other protected statuses. Colorado applicants: We accept applications for an expected minimum of 5 days from posting; postings may remain open longer to ensure a robust applicant pool. Disclaimer: This job description is not a contract of employment and may be amended at any time. SPS is an equal opportunity employer and does not discriminate in its hiring practices.
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Job Title:
Office Services Specialist/Field Support Specialist (On Call) Reports To:
The Office Services Specialist (On Call) reports to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Office Services Specialist (On Call) provides exceptional office and mail services in a “floating” capacity for positions where regular employees are out of the office or when projects require additional coverage. The role includes duties across mail, reception, hospitality, facilities, copy/print, or similar office services functions. This position is based at a specific client home office and may be sent to different client sites on short notice. Flexibility and adaptability are essential. The role continually delivers high-level service to all client and SPS employees while maintaining a professional image of the company through prompt, courteous, and efficient service. Responsibilities
Provide 5-star customer service to all employees in all forms of communication. Answer calls and greet visitors to ensure an exceptional experience. Assist with light facilities duties, including troubleshooting tickets, ordering supplies, and stocking kitchens/service areas. Receive inbound mail/packages, sort mail, and input into chain-of-custody software; manage outgoing mail/packages. Perform shipping/receiving duties and notify employees of inbound deliveries. Distribute mail/packages to personnel and assist with office moves. Assist with copy/print orders and monitor equipment for functionality. Set up/take down conference rooms for meetings/events as needed. Proactively seek additional work during downtime and build professional relationships with customers and teams. Maintain professionalism and composure in interactions with employees. Train backups and provide guidance on policies and procedures. Assess and determine additional support needs when handling sensitive inquiries. Provide reception or front-of-office coverage as needed. Demonstrate strong verbal and written communication skills and the ability to manage multiple tasks. Demonstrate good organizational skills and working knowledge of multifunction device (MFD) equipment. Understand shipping/receiving procedures and be able to interpret instructions. Work independently and complete projects; determine appropriate packing methods and validate packing slips for incoming/outgoing materials. Accept flexible schedules and hours as required. Qualifications and Education Requirements
High School Diploma (or equivalent) required. 6+ months of prior work experience preferred. Ability to work assigned hours determined by the manager. Excellent organizational and time management skills. Analytical abilities and problem-solving aptitude. Strong written and verbal communication skills. Current knowledge or ability to learn computer-based systems relevant to the role. Maintain a professional appearance and attitude; adhere to all policies and procedures. Physical Demands
Approximately 50% of the time, the role requires physical activities such as grasping, lifting, and moving packages up to 60 lbs on a cart; walking, bending, kneeling, standing, or sitting for extended periods; operating office machinery; and lifting/moving 40 lbs or more frequently. Travel
None or negligible Other Duties
This job description is not designed to cover all activities, duties, or responsibilities and may change at any time with or without notice. Compensation and Benefits
Pay Range: $20 per hour. What We Offer Career Growth:
An opportunity to learn and develop skills that may lead to additional career opportunities. Learning & Development:
A culture that promotes continuous learning and skill development. Recognition:
Various programs to recognize talent across all levels. Benefits:
Medical, dental, vision, flexible spending accounts, life and disability coverage, 401(k) with matching, paid time off, and other benefits. Note: benefit offerings may vary by role and regular hours. About SPS
SPS is an award-winning provider of outsourcing solutions using Intelligent Automation (AI & Robotic Process Automation) across more than 22 countries. In North America, services include Mailroom Management, Office Services (Reception, Lobby Concierge, and Conference Room Management), and Document Processing Services for clients in banking, insurance, legal, higher education, advertising, and other professional services, including many Fortune 500 companies. SPS is committed to professional development, competitive benefits, and diverse development opportunities for employees. SPS supports a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO)
to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetics, military status, or other protected statuses. Colorado applicants: We accept applications for an expected minimum of 5 days from posting; postings may remain open longer to ensure a robust applicant pool. Disclaimer: This job description is not a contract of employment and may be amended at any time. SPS is an equal opportunity employer and does not discriminate in its hiring practices.
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