Associated Asset Management (AAM)
Front Desk Monitor
Associated Asset Management (AAM), Casa Grande, Arizona, United States, 85230
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Front Desk Monitor
role at
Associated Asset Management (AAM) .
Position Summary: Primarily responsible for answering phone lines, providing administrative support, managing the front entrance, and maintaining the reception desk. Utilizes excellent customer service skills while greeting visitors and homeowners via phone and face-to-face. Includes morning, evening, and weekend shifts; must be available for fill‑in shifts when needed.
Position Responsibilities
Provides direct receptionist support by delivering high quality customer service to inbound callers, visitors, and vendors.
Partners with Administrative Support team and On‑site Community Manager to manage the front reception area and inbound calls, and assist with administrative projects.
Filters inbound calls to determine appropriate direction.
Greets all visitors/homeowners and determines their immediate needs.
Processes payments by totaling ticket sales purchases; processes checks and cash through POS system.
Monitors pickups/deliveries.
Assists with event set up and break down as needed.
Performs other related duties as directed.
Knowledge, Skills & Abilities
Excellent customer service and communication skills.
Ability to offer support to administrative staff with ever‑changing needs.
Ability to elicit information from callers and visitors professionally and efficiently.
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
Exceptional organization and tracking skills.
Ability to function efficiently in a high volume, fast‑paced environment.
Proficient use of computer programs and company database systems, including MS Office (Excel, Word, Outlook), internet, and e‑mail.
Ability to work positively and effectively with staff at all levels.
Advanced verbal and written communication skills, and ability to communicate with all levels of management and staff.
Ability to work collaboratively within the department and with other departments.
Physical Demands & Work Environment
Sitting at workstation utilizing a computer in an office setting.
Walking throughout property/facilities as needed.
Setting up, taking down, and stacking tables and chairs.
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Other
Industries
Business Consulting and Services
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Front Desk Monitor
role at
Associated Asset Management (AAM) .
Position Summary: Primarily responsible for answering phone lines, providing administrative support, managing the front entrance, and maintaining the reception desk. Utilizes excellent customer service skills while greeting visitors and homeowners via phone and face-to-face. Includes morning, evening, and weekend shifts; must be available for fill‑in shifts when needed.
Position Responsibilities
Provides direct receptionist support by delivering high quality customer service to inbound callers, visitors, and vendors.
Partners with Administrative Support team and On‑site Community Manager to manage the front reception area and inbound calls, and assist with administrative projects.
Filters inbound calls to determine appropriate direction.
Greets all visitors/homeowners and determines their immediate needs.
Processes payments by totaling ticket sales purchases; processes checks and cash through POS system.
Monitors pickups/deliveries.
Assists with event set up and break down as needed.
Performs other related duties as directed.
Knowledge, Skills & Abilities
Excellent customer service and communication skills.
Ability to offer support to administrative staff with ever‑changing needs.
Ability to elicit information from callers and visitors professionally and efficiently.
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
Exceptional organization and tracking skills.
Ability to function efficiently in a high volume, fast‑paced environment.
Proficient use of computer programs and company database systems, including MS Office (Excel, Word, Outlook), internet, and e‑mail.
Ability to work positively and effectively with staff at all levels.
Advanced verbal and written communication skills, and ability to communicate with all levels of management and staff.
Ability to work collaboratively within the department and with other departments.
Physical Demands & Work Environment
Sitting at workstation utilizing a computer in an office setting.
Walking throughout property/facilities as needed.
Setting up, taking down, and stacking tables and chairs.
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Other
Industries
Business Consulting and Services
#J-18808-Ljbffr