Genesis Ob/Gyn
Job Summary
The Front Desk Coordinator strives to aid the practice in achieving quality patient care and takes primary responsibility for welcoming patients and performing various administrative duties centered around patient care and appointments. The receptionist gives a vital first impression of the practice to patients and outside parties who contact us. Essential Functions
Greets all patients, vendors, and employees professionally and courteously. Assists patients by giving one‑on‑one guidance on how to use the Clear Wave Kiosk. Collects and records designated co‑pays, co‑insurance, deductibles, and account balances upon patient checkout, issuing appropriate receipts when receiving payments. Maintains, verifies, and updates accurate patient information such as insurance information, patient demographics, and other pertinent information in the company’s EHR system. Handles all incoming phone calls in a prompt and professional manner. Ensures the accuracy and balances of end‑of‑day patient payments. Manages patient appointments, referrals, medical records requests, appointment reminders, and patient file management. Maintains a clean, organized, and welcoming reception area. Primary Duties
Schedules and reschedules patient appointments in a timely and accurate manner per established provider protocols. Enters and maintains pertinent patient demographics and insurance information on new and returning patients in the EMR. Coordinates and accurately completes the referral tracking log to ensure the timeliness of the referral process. Handles all communications such as:
Answering and monitoring the voicemail by triaging patient calls and forwarding them to the proper person when the call is outside the scope of the employee’s duties. Ensuring the division’s inbox is promptly monitored and distributed. Responding to medical records requests for patients and providers while properly applying HIPAA standards. Creating appointment reminders. Receiving and distributing all incoming mail, faxes, and special deliveries. Maintaining the accuracy of outgoing mail.
Assists patients with the entire check‑in and check‑out process ensuring their visit meets company standards and expectations. Knowledge, Skills, and Abilities
Strong knowledge of EHR and Microsoft software. Knowledge of medical terminology. Excellent communication and interpersonal skills. Excellent problem‑solving skills. Ability to speak to patients confidentially and compassionately. Ability to de‑escalate unwanted situations. Work Environment
May require occasional travel or overtime. Work is performed in a professional healthcare setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Possible exposure to communicable diseases, blood‑borne pathogens, and toxic substances in the work environment. Physical Demands
Ability to lift and move medical equipment and supplies up to 25 pounds. Extended periods of standing and walking. Manual ability for handling and working with office equipment. Ability to assist and communicate with patients. Education
Education: High School Diploma or GED required. Preferred Education: Additional Healthcare Administration education/certification. Experience
Experience: 2 years of experience in a healthcare or clinical office setting. Preferred Experience: Previous experience in an OB/GYN office setting. Must be fluent in Spanish. Must have an understanding of medical terminology. Seniority Level
Entry level Employment Type
Full‑time Job Function
Sales, General Business, and Education Industries
Wireless Services, Telecommunications, and Communications Equipment Manufacturing
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The Front Desk Coordinator strives to aid the practice in achieving quality patient care and takes primary responsibility for welcoming patients and performing various administrative duties centered around patient care and appointments. The receptionist gives a vital first impression of the practice to patients and outside parties who contact us. Essential Functions
Greets all patients, vendors, and employees professionally and courteously. Assists patients by giving one‑on‑one guidance on how to use the Clear Wave Kiosk. Collects and records designated co‑pays, co‑insurance, deductibles, and account balances upon patient checkout, issuing appropriate receipts when receiving payments. Maintains, verifies, and updates accurate patient information such as insurance information, patient demographics, and other pertinent information in the company’s EHR system. Handles all incoming phone calls in a prompt and professional manner. Ensures the accuracy and balances of end‑of‑day patient payments. Manages patient appointments, referrals, medical records requests, appointment reminders, and patient file management. Maintains a clean, organized, and welcoming reception area. Primary Duties
Schedules and reschedules patient appointments in a timely and accurate manner per established provider protocols. Enters and maintains pertinent patient demographics and insurance information on new and returning patients in the EMR. Coordinates and accurately completes the referral tracking log to ensure the timeliness of the referral process. Handles all communications such as:
Answering and monitoring the voicemail by triaging patient calls and forwarding them to the proper person when the call is outside the scope of the employee’s duties. Ensuring the division’s inbox is promptly monitored and distributed. Responding to medical records requests for patients and providers while properly applying HIPAA standards. Creating appointment reminders. Receiving and distributing all incoming mail, faxes, and special deliveries. Maintaining the accuracy of outgoing mail.
Assists patients with the entire check‑in and check‑out process ensuring their visit meets company standards and expectations. Knowledge, Skills, and Abilities
Strong knowledge of EHR and Microsoft software. Knowledge of medical terminology. Excellent communication and interpersonal skills. Excellent problem‑solving skills. Ability to speak to patients confidentially and compassionately. Ability to de‑escalate unwanted situations. Work Environment
May require occasional travel or overtime. Work is performed in a professional healthcare setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Possible exposure to communicable diseases, blood‑borne pathogens, and toxic substances in the work environment. Physical Demands
Ability to lift and move medical equipment and supplies up to 25 pounds. Extended periods of standing and walking. Manual ability for handling and working with office equipment. Ability to assist and communicate with patients. Education
Education: High School Diploma or GED required. Preferred Education: Additional Healthcare Administration education/certification. Experience
Experience: 2 years of experience in a healthcare or clinical office setting. Preferred Experience: Previous experience in an OB/GYN office setting. Must be fluent in Spanish. Must have an understanding of medical terminology. Seniority Level
Entry level Employment Type
Full‑time Job Function
Sales, General Business, and Education Industries
Wireless Services, Telecommunications, and Communications Equipment Manufacturing
#J-18808-Ljbffr