Planet Fitness
Overview
Who We Are: At Planet Fitness, our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing. Joining the PF family means being part of a company with an established culture and strong values, a supportive team, and a focus on bettering the health and wellbeing of the community.
Who You Are All of our Team Members share a passion for our brand and a desire to make our members feel welcome in our Judgement Free Zone®. Characteristics that will make you a perfect match for our Front Desk Associate:
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
Pride yourself on your work while being punctual, reliable, and dependable.
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
Act with integrity and show respect to everyone around you.
Exhibit strong communication skills and have an ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Are a quick study with the ability to apply what you have learned during online and hands-on training.
About the Front Desk Associate Role As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.
Responsibilities
Greet members/guests as they enter and exit the club; assist them with questions or concerns as they check in.
Promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships.
Conduct prospective member calls and tours; assess membership needs.
Execute retail transactions accurately and drive sales goals.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
Ensure restrooms are clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Conduct a comprehensive walk of all club areas; address safety/policy issues and cleanliness concerns promptly.
Address maintenance and facility concerns (e.g., broken or missing equipment).
About Your Qualifications
6-12 months of experience in a customer service environment is preferred
Must be 18 years of age or older
Will ing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency
Physical Demands
Continual standing and moving throughout the club during shift.
Continual communication in person or on the phone to exchange information.
Must be able to lift up to 75 pounds.
Will encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Moving and bending/twisting to accomplish tasks.
Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to follow all applicable policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work in a safe manner.
Benefits
Medical, Dental, and Vision Insurance*
Vacation*/Sick Time/Holiday Pay
Free Black Card Membership
401(k) Retirement Savings Plan
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Tuition Reimbursement
Employee perks and discounts
Engaging team-building competitions and social events
E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama
Seniority level
Entry level
Employment type
Part-time
Job function
Other
Industries
Wellness and Fitness Services
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Who You Are All of our Team Members share a passion for our brand and a desire to make our members feel welcome in our Judgement Free Zone®. Characteristics that will make you a perfect match for our Front Desk Associate:
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
Pride yourself on your work while being punctual, reliable, and dependable.
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
Act with integrity and show respect to everyone around you.
Exhibit strong communication skills and have an ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Are a quick study with the ability to apply what you have learned during online and hands-on training.
About the Front Desk Associate Role As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.
Responsibilities
Greet members/guests as they enter and exit the club; assist them with questions or concerns as they check in.
Promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships.
Conduct prospective member calls and tours; assess membership needs.
Execute retail transactions accurately and drive sales goals.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
Ensure restrooms are clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Conduct a comprehensive walk of all club areas; address safety/policy issues and cleanliness concerns promptly.
Address maintenance and facility concerns (e.g., broken or missing equipment).
About Your Qualifications
6-12 months of experience in a customer service environment is preferred
Must be 18 years of age or older
Will ing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency
Physical Demands
Continual standing and moving throughout the club during shift.
Continual communication in person or on the phone to exchange information.
Must be able to lift up to 75 pounds.
Will encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Moving and bending/twisting to accomplish tasks.
Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to follow all applicable policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work in a safe manner.
Benefits
Medical, Dental, and Vision Insurance*
Vacation*/Sick Time/Holiday Pay
Free Black Card Membership
401(k) Retirement Savings Plan
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Tuition Reimbursement
Employee perks and discounts
Engaging team-building competitions and social events
E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama
Seniority level
Entry level
Employment type
Part-time
Job function
Other
Industries
Wellness and Fitness Services
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr