Planet Fitness
Overview
Planet Fitness is a welcoming, judgement-free environment with a mission to enhance people’s lives through a high-quality fitness experience. We are a large, growing franchisor and operator with over 2,000 clubs in the United States. Joining the PF family means being part of a culture that values community health, teamwork, and member-driven experiences. About the Overnight Front Desk Associate
As an Overnight Front Desk Associate, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience. Daily responsibilities include: Greet members/guests as they enter and exit the club; assist with questions or concerns during check-in. Promote the Judgement Free Zone by connecting with members, offering assistance, and supporting their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with inquiries. Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships. Conduct prospective member calls and tours; assess membership needs. Execute retail transactions and drive sales goals. Conduct regular, thorough cleaning and sanitizing of all exercise equipment and Black Card spa amenities; maintain cleanliness of communal spaces and assigned areas. Ensure restrooms are clean, sanitized, stocked, and uncluttered by following the routine cleaning schedule. Perform club walks to identify safety/policy issues and address cleanliness concerns. Address maintenance and facility concerns (e.g., broken or missing equipment) promptly. About Your Qualifications
6-12 months of customer service experience preferred You must be 18 years of age or older Willing to become CPR/AED certified (training provided by Planet Fitness) Basic computer proficiency Physical Demands
Continual standing and movement during shift Frequent communication in person or by phone Must be able to lift up to 75 pounds Exposure to cleaning chemicals during shift Frequent cleaning and sanitizing of equipment and facilities Ability to move, bend, and twist to accomplish tasks Benefits
Medical, Dental, and Vision Insurance Vacation/Sick Time/Holiday Pay Free Black Card Membership 401(k) Retirement Savings Plan Term Life Insurance Flexible Spending Accounts (Health and Dependent Care) Tuition Reimbursement Employee perks and discounts Engaging team-building events E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina, and Alabama. Health and Safety
Every team member is responsible for contributing to a safe and healthy workplace. Follow all applicable policies and protocols, report unsafe conditions or at-risk behaviors, and conduct work in a safe manner. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Wellness and Fitness Services
#J-18808-Ljbffr
Planet Fitness is a welcoming, judgement-free environment with a mission to enhance people’s lives through a high-quality fitness experience. We are a large, growing franchisor and operator with over 2,000 clubs in the United States. Joining the PF family means being part of a culture that values community health, teamwork, and member-driven experiences. About the Overnight Front Desk Associate
As an Overnight Front Desk Associate, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience. Daily responsibilities include: Greet members/guests as they enter and exit the club; assist with questions or concerns during check-in. Promote the Judgement Free Zone by connecting with members, offering assistance, and supporting their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with inquiries. Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships. Conduct prospective member calls and tours; assess membership needs. Execute retail transactions and drive sales goals. Conduct regular, thorough cleaning and sanitizing of all exercise equipment and Black Card spa amenities; maintain cleanliness of communal spaces and assigned areas. Ensure restrooms are clean, sanitized, stocked, and uncluttered by following the routine cleaning schedule. Perform club walks to identify safety/policy issues and address cleanliness concerns. Address maintenance and facility concerns (e.g., broken or missing equipment) promptly. About Your Qualifications
6-12 months of customer service experience preferred You must be 18 years of age or older Willing to become CPR/AED certified (training provided by Planet Fitness) Basic computer proficiency Physical Demands
Continual standing and movement during shift Frequent communication in person or by phone Must be able to lift up to 75 pounds Exposure to cleaning chemicals during shift Frequent cleaning and sanitizing of equipment and facilities Ability to move, bend, and twist to accomplish tasks Benefits
Medical, Dental, and Vision Insurance Vacation/Sick Time/Holiday Pay Free Black Card Membership 401(k) Retirement Savings Plan Term Life Insurance Flexible Spending Accounts (Health and Dependent Care) Tuition Reimbursement Employee perks and discounts Engaging team-building events E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina, and Alabama. Health and Safety
Every team member is responsible for contributing to a safe and healthy workplace. Follow all applicable policies and protocols, report unsafe conditions or at-risk behaviors, and conduct work in a safe manner. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Wellness and Fitness Services
#J-18808-Ljbffr