Yaamava' Resort & Casino at San Manuel
Hotel Front Desk Associate
Yaamava' Resort & Casino at San Manuel, Highland, California, United States, 92346
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Hotel Front Desk Associate
role at
Yaamava' Resort & Casino at San Manuel
Under the direction of the Supervisor, Front Desk, the Front Desk Associate is responsible for administering Front Desk operations to deliver exceptional customer service. Assists with guest inquiries, requests, and needs before, during, and after their stay. Collaborates with all Hotel departments to ensure seamless guest service. This position aims to create memorable experiences, build rapport, and maintain professional relationships with guests, all while adhering to Forbes Travel Five Star guidelines.
Essential Duties & Responsibilities
Provide the highest level of service during all guest interactions, aiming to meet departmental and enterprise goals. Greet guests warmly, complete registrations promptly, and handle reservations, folios, and billing questions. Address concerns and resolve issues quickly, exceeding guest expectations.
Coordinate with all departments to personalize and seamlessly execute guest experiences. Maintain accurate records of guest accounts and stay informed about hotel offerings and local attractions to provide relevant suggestions. Handle guest interactions professionally, accommodating special requests with urgency.
Report maintenance issues and guest requests promptly, following up to ensure resolution.
Protect confidentiality of guest, department, and company data. Follow health and safety policies. Participate in ongoing customer service and safety training.
Perform other duties as needed to support department operations.
Qualifications
High School Diploma or GED required.
At least three years of customer service experience required.
Experience in hotel or administrative customer service preferred.
Upscale hotel experience preferred.
Skills and Abilities
Strong multitasking skills.
Effective written and verbal English communication.
Ability to prioritize issues.
Excellent organizational skills.
Intermediate computer skills.
Reliable, pleasant, positive attitude.
Ability to remain calm and provide excellent service in stressful situations.
Flexible schedule including evenings, weekends, holidays, and overtime as needed.
Licenses and Certifications
Possibly required to obtain and maintain a gaming license, depending on the San Manuel Tribal Gaming Commission.
No driving responsibilities required.
Physical and Working Conditions
Primarily office environment, with travel for meetings and events.
Work requires ability to work evenings, weekends, and holidays.
Physical ability to lift up to 40 pounds, sit, stand, walk, and perform related activities.
Work may involve exposure to fumes or secondhand smoke.
Join our team today and be part of one of the largest private employers in the Inland Empire!
#J-18808-Ljbffr
Hotel Front Desk Associate
role at
Yaamava' Resort & Casino at San Manuel
Under the direction of the Supervisor, Front Desk, the Front Desk Associate is responsible for administering Front Desk operations to deliver exceptional customer service. Assists with guest inquiries, requests, and needs before, during, and after their stay. Collaborates with all Hotel departments to ensure seamless guest service. This position aims to create memorable experiences, build rapport, and maintain professional relationships with guests, all while adhering to Forbes Travel Five Star guidelines.
Essential Duties & Responsibilities
Provide the highest level of service during all guest interactions, aiming to meet departmental and enterprise goals. Greet guests warmly, complete registrations promptly, and handle reservations, folios, and billing questions. Address concerns and resolve issues quickly, exceeding guest expectations.
Coordinate with all departments to personalize and seamlessly execute guest experiences. Maintain accurate records of guest accounts and stay informed about hotel offerings and local attractions to provide relevant suggestions. Handle guest interactions professionally, accommodating special requests with urgency.
Report maintenance issues and guest requests promptly, following up to ensure resolution.
Protect confidentiality of guest, department, and company data. Follow health and safety policies. Participate in ongoing customer service and safety training.
Perform other duties as needed to support department operations.
Qualifications
High School Diploma or GED required.
At least three years of customer service experience required.
Experience in hotel or administrative customer service preferred.
Upscale hotel experience preferred.
Skills and Abilities
Strong multitasking skills.
Effective written and verbal English communication.
Ability to prioritize issues.
Excellent organizational skills.
Intermediate computer skills.
Reliable, pleasant, positive attitude.
Ability to remain calm and provide excellent service in stressful situations.
Flexible schedule including evenings, weekends, holidays, and overtime as needed.
Licenses and Certifications
Possibly required to obtain and maintain a gaming license, depending on the San Manuel Tribal Gaming Commission.
No driving responsibilities required.
Physical and Working Conditions
Primarily office environment, with travel for meetings and events.
Work requires ability to work evenings, weekends, and holidays.
Physical ability to lift up to 40 pounds, sit, stand, walk, and perform related activities.
Work may involve exposure to fumes or secondhand smoke.
Join our team today and be part of one of the largest private employers in the Inland Empire!
#J-18808-Ljbffr