SmithRx
SmithRx is a rapidly growing, venture‑backed Health‑Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next‑generation drug acquisition platform driven by cutting‑edge technology, innovative cost‑saving tools, and best‑in‑class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
Company Values
Integrity:
Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. Courage:
We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. Together:
The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary
At SmithRx, we recognize that exceptional customer support is essential for both member satisfaction and product success. In healthcare, this is especially crucial, as it directly impacts patient access to care. We’re seeking dedicated individuals to join our call‑center team, providing top‑tier service to our members. Shift Details & Availability
We offer a variety of full‑time schedules within our operating hours of 6:00 AM – 7:00 PM Mountain Time (MT). Saturday availability is required for nearly all schedules. You will always receive Sunday off and an additional weekday off (Wednesday or Thursday). Specific shift start times are available every 30 minutes between 6:00 AM and 10:30 AM MT. The specific 5‑day schedule will be assigned upon hire and will include Saturday. Training & Onboarding
This position requires a 9‑week onsite training and nesting period at our Lehi office. The initial 3‑week training class runs from 7:00 AM to 3:30 PM MT and requires 100 % attendance. Following training, you transition to your assigned shift hours. The work schedule is held Monday‑Friday with rotating weekend and holiday shifts. What You’ll Do
Answer inbound calls and make outbound phone calls to and from members, physicians, and pharmacies while delivering a world‑class member experience. Follow‑up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed. Educate members about their pharmacy benefits. Deliver a one‑call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry. Demonstrate a patient‑centric mindset and a high sense of urgency to solve member requests. Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA) compliance. What We’re Looking For
2+ years of experience working in a call center environment Must be located local to our Lehi, Utah office
as this role requires working onsite. Hybrid/work‑from‑home rotation is available based on performance. Proficiency in Windows, MS Office, G‑Suite required. HS Diploma, GED, or equivalent. Active listening and conversational speaking skills, with a high degree of empathy. Ability to multitask. Excellent verbal and written communication skills. Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools is preferred. Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred. Prior experience resolving complex issues within a call center environment is preferred. What SmithRx Offers
Competitive pay: $21.00 per hour. Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance. 12 Paid Holidays. Paid Parental Leave Benefits. 401(k) Retirement Savings Program. Short‑term and long‑term disability. Employee Assistance Program (EAP). Well‑stocked kitchen in office locations. Professional development and training opportunities. Equal Employment Opportunity Statement
As set forth in SmithRx’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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Integrity:
Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. Courage:
We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. Together:
The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary
At SmithRx, we recognize that exceptional customer support is essential for both member satisfaction and product success. In healthcare, this is especially crucial, as it directly impacts patient access to care. We’re seeking dedicated individuals to join our call‑center team, providing top‑tier service to our members. Shift Details & Availability
We offer a variety of full‑time schedules within our operating hours of 6:00 AM – 7:00 PM Mountain Time (MT). Saturday availability is required for nearly all schedules. You will always receive Sunday off and an additional weekday off (Wednesday or Thursday). Specific shift start times are available every 30 minutes between 6:00 AM and 10:30 AM MT. The specific 5‑day schedule will be assigned upon hire and will include Saturday. Training & Onboarding
This position requires a 9‑week onsite training and nesting period at our Lehi office. The initial 3‑week training class runs from 7:00 AM to 3:30 PM MT and requires 100 % attendance. Following training, you transition to your assigned shift hours. The work schedule is held Monday‑Friday with rotating weekend and holiday shifts. What You’ll Do
Answer inbound calls and make outbound phone calls to and from members, physicians, and pharmacies while delivering a world‑class member experience. Follow‑up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed. Educate members about their pharmacy benefits. Deliver a one‑call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry. Demonstrate a patient‑centric mindset and a high sense of urgency to solve member requests. Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA) compliance. What We’re Looking For
2+ years of experience working in a call center environment Must be located local to our Lehi, Utah office
as this role requires working onsite. Hybrid/work‑from‑home rotation is available based on performance. Proficiency in Windows, MS Office, G‑Suite required. HS Diploma, GED, or equivalent. Active listening and conversational speaking skills, with a high degree of empathy. Ability to multitask. Excellent verbal and written communication skills. Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools is preferred. Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred. Prior experience resolving complex issues within a call center environment is preferred. What SmithRx Offers
Competitive pay: $21.00 per hour. Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance. 12 Paid Holidays. Paid Parental Leave Benefits. 401(k) Retirement Savings Program. Short‑term and long‑term disability. Employee Assistance Program (EAP). Well‑stocked kitchen in office locations. Professional development and training opportunities. Equal Employment Opportunity Statement
As set forth in SmithRx’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr