SmithRx
Bilingual Member Support Specialist (Spanish)
– SmithRx
About SmithRx SmithRx is a rapidly growing, venture‑backed Health‑Tech company dedicated to disrupting the Pharmacy Benefit Management (PBM) sector.
We build a next‑generation drug acquisition platform powered by cutting‑edge technology, innovative cost‑saving tools, and best‑in‑class customer service.
Since 2016 we have onboarded hundreds of thousands of members and our solution is resonating with clients across the United States.
Job Summary As a member of our Member Support Team, you will help members manage their pharmacy benefits.
The role requires fluency in written and spoken Spanish, strong oral communication skills, and a solid customer‑service background.
You will provide world‑class service in both English and Spanish.
Shift Options
6:00 am – 2:30 pm MT, Mon – Fri (Thursday & Sunday off)
10:30 am – 7:00 pm MT, Mon – Fri (Thursday & Sunday off)
This position includes a 9‑week onsite training and nesting period at our Lehi office.
The initial training spans three weeks (7 am–3 pm MT).
After training, you will transition to your assigned shift.
The schedule is Monday‑Friday with rotating weekend and holiday shifts.
Responsibilities
Answer inbound calls and make outbound calls to members, physicians, and pharmacies, delivering a world‑class experience in English and Spanish.
Follow‑up, resolve, and document member interactions; route inquiries needing further investigation and perform routine research as needed.
Educate members about their pharmacy benefits.
Resolve inquiries to a full solution within one call when possible.
Demonstrate a patient‑centric mindset and a high sense of urgency.
Handle sensitive information while maintaining PPI and HIPAA compliance.
Navigate complex triage pathways to identify the correct resolution route.
Qualifications
Minimum 2 years experience in a bilingual (Spanish / English) call‑center role.
High school diploma, GED, or equivalent.
Previous experience resolving complex call‑center issues.
Proficiency with Windows, MS Office, and G‑Suite.
Excellent verbal and written communication, active listening, and empathy.
Strong multitasking skills.
Passion for helping people.
Preferred: Experience with Salesforce Service Cloud, Talkdesk or similar CRM tools.
Preferred: Background in benefits, employer benefits, insurance, prescriptions, medical billing, or pharmacy experience.
Benefits
Competitive pay: $21.50 per hour.
Wellness benefits – medical, pharmacy, dental, vision, life and AD&D insurance.
3 weeks paid time off.
12 paid holidays.
Paid parental leave.
Flexible spending accounts.
401(k) retirement savings program.
Short‑term and long‑term disability coverage.
Commuter benefits.
Employee assistance program (EAP).
Well‑stocked office kitchen.
Professional development and training opportunities.
Why Join Us We are dedicated to transforming the U.S. health‑care system.
At SmithRx, our mission‑driven culture empowers employees to do their best work, harnessing independence, empathy, and accountability.
You will be part of a team that values integrity, courage, and collaboration.
#J-18808-Ljbffr
– SmithRx
About SmithRx SmithRx is a rapidly growing, venture‑backed Health‑Tech company dedicated to disrupting the Pharmacy Benefit Management (PBM) sector.
We build a next‑generation drug acquisition platform powered by cutting‑edge technology, innovative cost‑saving tools, and best‑in‑class customer service.
Since 2016 we have onboarded hundreds of thousands of members and our solution is resonating with clients across the United States.
Job Summary As a member of our Member Support Team, you will help members manage their pharmacy benefits.
The role requires fluency in written and spoken Spanish, strong oral communication skills, and a solid customer‑service background.
You will provide world‑class service in both English and Spanish.
Shift Options
6:00 am – 2:30 pm MT, Mon – Fri (Thursday & Sunday off)
10:30 am – 7:00 pm MT, Mon – Fri (Thursday & Sunday off)
This position includes a 9‑week onsite training and nesting period at our Lehi office.
The initial training spans three weeks (7 am–3 pm MT).
After training, you will transition to your assigned shift.
The schedule is Monday‑Friday with rotating weekend and holiday shifts.
Responsibilities
Answer inbound calls and make outbound calls to members, physicians, and pharmacies, delivering a world‑class experience in English and Spanish.
Follow‑up, resolve, and document member interactions; route inquiries needing further investigation and perform routine research as needed.
Educate members about their pharmacy benefits.
Resolve inquiries to a full solution within one call when possible.
Demonstrate a patient‑centric mindset and a high sense of urgency.
Handle sensitive information while maintaining PPI and HIPAA compliance.
Navigate complex triage pathways to identify the correct resolution route.
Qualifications
Minimum 2 years experience in a bilingual (Spanish / English) call‑center role.
High school diploma, GED, or equivalent.
Previous experience resolving complex call‑center issues.
Proficiency with Windows, MS Office, and G‑Suite.
Excellent verbal and written communication, active listening, and empathy.
Strong multitasking skills.
Passion for helping people.
Preferred: Experience with Salesforce Service Cloud, Talkdesk or similar CRM tools.
Preferred: Background in benefits, employer benefits, insurance, prescriptions, medical billing, or pharmacy experience.
Benefits
Competitive pay: $21.50 per hour.
Wellness benefits – medical, pharmacy, dental, vision, life and AD&D insurance.
3 weeks paid time off.
12 paid holidays.
Paid parental leave.
Flexible spending accounts.
401(k) retirement savings program.
Short‑term and long‑term disability coverage.
Commuter benefits.
Employee assistance program (EAP).
Well‑stocked office kitchen.
Professional development and training opportunities.
Why Join Us We are dedicated to transforming the U.S. health‑care system.
At SmithRx, our mission‑driven culture empowers employees to do their best work, harnessing independence, empathy, and accountability.
You will be part of a team that values integrity, courage, and collaboration.
#J-18808-Ljbffr