Lotane & Associates, P.A.
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Bilingual Collections Agent
role at
Lotane & Associates, P.A.
Lotane & Associates, P.A. provided pay range This range is provided by Lotane & Associates, P.A.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $14.00/hr - $16.00/hr
Position Overview As a Bi-Lingual Collections Agent at Lotane & Associates, you will play a crucial role in helping our clients recover outstanding debts.
You will be responsible for contacting Spanish and/or English debtors via phone and negotiating the repayment of outstanding balances.
With your excellent communication and interpersonal skills, you will resolve delinquent accounts and ensure we recover for our clients compliantly and consistently.
Responsibilities
Utilize a dialer system to contact debtors and initiate conversations regarding overdue payments
Negotiate and establish payment plans based on debtors' financial situations
Provide accurate and updated information on outstanding debts and payment options
Maintain a professional demeanor, adhere to ethical standards, and ensure compliance with relevant laws and regulations
Handle debtor questions, concerns, and disputes with empathy and assertiveness
Update debtor account information and payment arrangements in the database accurately
Follow-up with debtors to ensure timely payments and resolve any outstanding issues
Collaborate with internal teams to optimize debt recovery efforts and achieve collection targets
Process credit card and/or ACH requests accurately
Gather and assess financial situations to provide the most appropriate payment plan options
Represent our clients professionally and ask for recovery of losses and debt
Execute basic skip-tracing tasks
Perform other duties as assigned
Requirements
High school diploma or equivalent, required
Additional certification in debt collection or a related field is a plus
Bi-Lingual in English and Spanish with ability to read and write in either language
Knowledge of FDCPA standards, HIPPA and state laws is a plus
At least one (1) year of call center / collections experience
Proven experience as a debt collector or in a call center environment
Strong negotiation and problem-solving skills
Excellent verbal and written communication skills
Ability to handle difficult and challenging conversations with debtors
Familiarity with relevant laws and regulations in debt collection
Proficiency in using dialer systems and CRM software
Strong attention to detail and organizational skills
Ability to work independently and as part of a team
This position is a full-time in-house position working Monday through Friday, 8a-5pm or 9a-6pm at our firm in Cocoa, FL. The work environment is fun, friendly and positive with a diverse pool of employees.
This is not a remote position.
Compensation Overview This is an hourly, non-exempt position. Pay is on a bi-weekly cycle. Compensation is based on experience.
Benefits Overview We offer a range of benefits to support the well-being and financial security of our employees, including:
Employee-Paid Vision and Dental Insurance
- Affordable options to support your oral and eye health.
Employee-Paid AFLAC Supplemental Plans
- Additional coverage for accidents, short-term disability, and other needs.
Employer-Paid Life Insurance
- $20,000 life insurance policy provided at no cost to the employee.
401(k) Retirement Plan
- Company match of up to 5% after one year of employment
Paid Time Off (PTO)
- Generous PTO to support work-life balance
Paid Holidays
- Enjoy 9 paid holidays annually.
Volunteer Time Program
- Earn additional PTO by giving back to your community
Employee Assistance Program (EAP)
- Confidential counseling and support services for personal or work-related issues.
Employee Discount Programs
- Access to exclusive savings on products and services through our employee discount network.
Please note: Medical insurance is not currently offered.
Seniority level
Entry level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Law Practice
#J-18808-Ljbffr
Bilingual Collections Agent
role at
Lotane & Associates, P.A.
Lotane & Associates, P.A. provided pay range This range is provided by Lotane & Associates, P.A.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $14.00/hr - $16.00/hr
Position Overview As a Bi-Lingual Collections Agent at Lotane & Associates, you will play a crucial role in helping our clients recover outstanding debts.
You will be responsible for contacting Spanish and/or English debtors via phone and negotiating the repayment of outstanding balances.
With your excellent communication and interpersonal skills, you will resolve delinquent accounts and ensure we recover for our clients compliantly and consistently.
Responsibilities
Utilize a dialer system to contact debtors and initiate conversations regarding overdue payments
Negotiate and establish payment plans based on debtors' financial situations
Provide accurate and updated information on outstanding debts and payment options
Maintain a professional demeanor, adhere to ethical standards, and ensure compliance with relevant laws and regulations
Handle debtor questions, concerns, and disputes with empathy and assertiveness
Update debtor account information and payment arrangements in the database accurately
Follow-up with debtors to ensure timely payments and resolve any outstanding issues
Collaborate with internal teams to optimize debt recovery efforts and achieve collection targets
Process credit card and/or ACH requests accurately
Gather and assess financial situations to provide the most appropriate payment plan options
Represent our clients professionally and ask for recovery of losses and debt
Execute basic skip-tracing tasks
Perform other duties as assigned
Requirements
High school diploma or equivalent, required
Additional certification in debt collection or a related field is a plus
Bi-Lingual in English and Spanish with ability to read and write in either language
Knowledge of FDCPA standards, HIPPA and state laws is a plus
At least one (1) year of call center / collections experience
Proven experience as a debt collector or in a call center environment
Strong negotiation and problem-solving skills
Excellent verbal and written communication skills
Ability to handle difficult and challenging conversations with debtors
Familiarity with relevant laws and regulations in debt collection
Proficiency in using dialer systems and CRM software
Strong attention to detail and organizational skills
Ability to work independently and as part of a team
This position is a full-time in-house position working Monday through Friday, 8a-5pm or 9a-6pm at our firm in Cocoa, FL. The work environment is fun, friendly and positive with a diverse pool of employees.
This is not a remote position.
Compensation Overview This is an hourly, non-exempt position. Pay is on a bi-weekly cycle. Compensation is based on experience.
Benefits Overview We offer a range of benefits to support the well-being and financial security of our employees, including:
Employee-Paid Vision and Dental Insurance
- Affordable options to support your oral and eye health.
Employee-Paid AFLAC Supplemental Plans
- Additional coverage for accidents, short-term disability, and other needs.
Employer-Paid Life Insurance
- $20,000 life insurance policy provided at no cost to the employee.
401(k) Retirement Plan
- Company match of up to 5% after one year of employment
Paid Time Off (PTO)
- Generous PTO to support work-life balance
Paid Holidays
- Enjoy 9 paid holidays annually.
Volunteer Time Program
- Earn additional PTO by giving back to your community
Employee Assistance Program (EAP)
- Confidential counseling and support services for personal or work-related issues.
Employee Discount Programs
- Access to exclusive savings on products and services through our employee discount network.
Please note: Medical insurance is not currently offered.
Seniority level
Entry level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Law Practice
#J-18808-Ljbffr