ATS Automation Tooling Systems Inc
Field Service Representative - Electro Mechanical
ATS Automation Tooling Systems Inc, Guaynabo, Guaynabo, us, 00965
Field Service Representative - Electro Mechanical
This role will be responsible for servicing automation equipment remotely and at the customers’ facilities with a focus on resolution of customer issues. The Electro-Mechanical Field Service Technician will prepare comprehensive service reports to support system improvements and generating additional opportunities. This role will be responsible for line moves, cell/line installations and servicing automation equipment at the customers’ facilities with a focus on resolution of mechanical and electrical customer issues.
Job Responsibilities
Operate machinery to demonstrate equipment operation and analyze malfunctions.
Travel to both domestic and international customer locations for long and short-term support
When assigned as a project lead, lead on-site team, and communicate with customer and ATS Project Manager.
Coordinate 3rd party vendors and assist in resolving technical issues.
Follow ATS and customer’s plant and safety regulations while at their facility.
Complete detailed Service Report for the services provided on a daily/weekly basis
Be available to be on-call on a rotational basis.
Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.
Collect and assemble all necessary technical information and customer specifications to prepare for service scope.
Facilitate warranty/non-warranty claims with the customer.
Coordinate service projects including team meetings, schedule and financials as required.
Assist others and take on temporary or permanent assignments as requested by the Service Manager.
Maintain up-to-date knowledge on current products and equipment used at ATS
Responsible for meeting or exceeding customer expectations in an efficient manner.
Show current certification or obtain certification to operate forklifts, cranes, and other material handling equipment.
Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
Adhere to all ATS health and safety rules and procedures.
Follow customer’s plant and safety regulations while at their facility.
Qualifications
A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & die maker, MTBI, or equivalent
5+ years of experience in a hands-on mechanical environment serving in a technical capacity (builder or technician)
An excellent understanding of pneumatics and hydraulics with basic electrical and system control
Aptitude to read drawings, reference manuals & assembly system instruction guides
Well versed with troubleshooting of mechanical systems
Experience in working with customers to resolve problems
Proficient with Microsoft Word, Outlook, & Excel
Ability to read, speak, write, & understand English in a professional manner
Strong initiative, innovative, and keen attention to detail
Ability to work effectively in fast-paced environment
Excellent interpersonal & communication skills
Ability and willingness to travel up to 95%
Willingness & ability to be on-call on a rotational basis
Must be eligible and able to travel domestically & internationally within 30-days from hire date and legally eligible to operate a vehicle, as this is an essential job function
Health, Safety and Environment
Work in compliance with divisional health, safety and environmental procedures.
Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods.
Report any unsafe conditions or unsafe acts.
Report defects in any equipment or protective device.
Ensure that the required protective equipment is used for the assigned tasks.
Attend all required health, safety, and environmental training.
Report any accidents/incidents to supervisor.
Assist in investigating accidents/incidents.
Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.
#J-18808-Ljbffr
Job Responsibilities
Operate machinery to demonstrate equipment operation and analyze malfunctions.
Travel to both domestic and international customer locations for long and short-term support
When assigned as a project lead, lead on-site team, and communicate with customer and ATS Project Manager.
Coordinate 3rd party vendors and assist in resolving technical issues.
Follow ATS and customer’s plant and safety regulations while at their facility.
Complete detailed Service Report for the services provided on a daily/weekly basis
Be available to be on-call on a rotational basis.
Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.
Collect and assemble all necessary technical information and customer specifications to prepare for service scope.
Facilitate warranty/non-warranty claims with the customer.
Coordinate service projects including team meetings, schedule and financials as required.
Assist others and take on temporary or permanent assignments as requested by the Service Manager.
Maintain up-to-date knowledge on current products and equipment used at ATS
Responsible for meeting or exceeding customer expectations in an efficient manner.
Show current certification or obtain certification to operate forklifts, cranes, and other material handling equipment.
Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
Adhere to all ATS health and safety rules and procedures.
Follow customer’s plant and safety regulations while at their facility.
Qualifications
A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & die maker, MTBI, or equivalent
5+ years of experience in a hands-on mechanical environment serving in a technical capacity (builder or technician)
An excellent understanding of pneumatics and hydraulics with basic electrical and system control
Aptitude to read drawings, reference manuals & assembly system instruction guides
Well versed with troubleshooting of mechanical systems
Experience in working with customers to resolve problems
Proficient with Microsoft Word, Outlook, & Excel
Ability to read, speak, write, & understand English in a professional manner
Strong initiative, innovative, and keen attention to detail
Ability to work effectively in fast-paced environment
Excellent interpersonal & communication skills
Ability and willingness to travel up to 95%
Willingness & ability to be on-call on a rotational basis
Must be eligible and able to travel domestically & internationally within 30-days from hire date and legally eligible to operate a vehicle, as this is an essential job function
Health, Safety and Environment
Work in compliance with divisional health, safety and environmental procedures.
Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods.
Report any unsafe conditions or unsafe acts.
Report defects in any equipment or protective device.
Ensure that the required protective equipment is used for the assigned tasks.
Attend all required health, safety, and environmental training.
Report any accidents/incidents to supervisor.
Assist in investigating accidents/incidents.
Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.
#J-18808-Ljbffr