Cleveland Clinic
Patient Access Workleader - Emergency Department
Cleveland Clinic, Florida, New York, United States
Patient Access Workleader - Emergency Department
Join Cleveland Clinic’s Martin North Hospital where research and surgery are advanced, technology is leading‑edge, patient care is world‑class, and caregivers are family. This downtown Stuart hospital provides top‑quality patient care to the communities in and around Martin County on the beautiful St. Lucie River. The caregivers at Martin North Hospital have made it an excellent medical facility and a home away from home.
Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. In our Finance division, caregivers use their knowledge and skills to create exceptional experiences for patients and their families. As a Patient Access Workleader on the team, you will provide essential support to the Manager, Supervisor and the department by coordinating daily operations, delegating tasks, providing education and covering key functions for the North Emergency Department Registration team. This is a high‑volume area with direct patient contact, requiring strong leadership and organizational skills. Ultimately, all your efforts help us continue pushing the needle forward in healthcare across the globe.
A caregiver in this position works Tuesday‑Saturday from 12:00PM – 8:30PM. Martin North Hospital will be the primary work location, but floating to Martin South Hospital may be required, as needed.
Key Responsibilities
Function as the department work lead.
Recommend and execute complex policies and procedures with the supervisor to ensure timely and accurate patient registration resolution.
Provide general oversight and direction for caregivers to ensure daily operational support.
Rotate to different locations/hospitals based on staffing needs.
Identify and utilize appropriate reports to contact insurance payers for resolution of accounts with registration issues with a minimal need to escape issues internally.
Recommend and provide input to execute Patient Access programs according to changes in insurance regulations and data obtained from various departments and physicians regarding issues including registration.
Assist the site manager and supervisor with the daily operational activities of patient access.
Independently staff all patient access areas at any facility, including front desk, admitting office, ER registration and cashier.
Identify patient registration issues and resolve or initiate necessary follow up.
Train caregivers and conduct performance evaluations.
Complete operational tasks, including staff schedules, working reports, performing compliance and denial audits, handling call offs, allocating work/resources and time and attendance entries.
Coordinate resources for daily assignments and work schedules to provide coverage for employee Paid Time Off (PTO) and key activities.
Minimum Qualifications
High School Diploma/GED and four years of experience in a customer facing role with in‑person or phone contact or work leader experience with demonstrated competence in personnel management OR an Associate’s Degree and three years of experience OR a Bachelor’s Degree and two years of experience.
Basic PC software application knowledge and the ability to use multiple data systems.
Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of a course within one year of hire.
Preferred Qualifications
Experience working in healthcare or an Emergency Department setting.
Physical Requirements
Sufficient mobility and strength to move around the department and throughout the facility.
Ability to stand or sit for prolonged periods of time.
Excessive walking and standing while obtaining patient information when using laptop computer on wheeled device for bedside registration. Ability to lift 25 pounds.
Personal Protective Equipment
Follows Standard Precautions using personal protective equipment as required.
Benefits and Pay Pay Range: Salaries reflected on independent job search websites are estimates and may vary. Salary/hourly specifics will be discussed during the application and hiring process.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
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Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. In our Finance division, caregivers use their knowledge and skills to create exceptional experiences for patients and their families. As a Patient Access Workleader on the team, you will provide essential support to the Manager, Supervisor and the department by coordinating daily operations, delegating tasks, providing education and covering key functions for the North Emergency Department Registration team. This is a high‑volume area with direct patient contact, requiring strong leadership and organizational skills. Ultimately, all your efforts help us continue pushing the needle forward in healthcare across the globe.
A caregiver in this position works Tuesday‑Saturday from 12:00PM – 8:30PM. Martin North Hospital will be the primary work location, but floating to Martin South Hospital may be required, as needed.
Key Responsibilities
Function as the department work lead.
Recommend and execute complex policies and procedures with the supervisor to ensure timely and accurate patient registration resolution.
Provide general oversight and direction for caregivers to ensure daily operational support.
Rotate to different locations/hospitals based on staffing needs.
Identify and utilize appropriate reports to contact insurance payers for resolution of accounts with registration issues with a minimal need to escape issues internally.
Recommend and provide input to execute Patient Access programs according to changes in insurance regulations and data obtained from various departments and physicians regarding issues including registration.
Assist the site manager and supervisor with the daily operational activities of patient access.
Independently staff all patient access areas at any facility, including front desk, admitting office, ER registration and cashier.
Identify patient registration issues and resolve or initiate necessary follow up.
Train caregivers and conduct performance evaluations.
Complete operational tasks, including staff schedules, working reports, performing compliance and denial audits, handling call offs, allocating work/resources and time and attendance entries.
Coordinate resources for daily assignments and work schedules to provide coverage for employee Paid Time Off (PTO) and key activities.
Minimum Qualifications
High School Diploma/GED and four years of experience in a customer facing role with in‑person or phone contact or work leader experience with demonstrated competence in personnel management OR an Associate’s Degree and three years of experience OR a Bachelor’s Degree and two years of experience.
Basic PC software application knowledge and the ability to use multiple data systems.
Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of a course within one year of hire.
Preferred Qualifications
Experience working in healthcare or an Emergency Department setting.
Physical Requirements
Sufficient mobility and strength to move around the department and throughout the facility.
Ability to stand or sit for prolonged periods of time.
Excessive walking and standing while obtaining patient information when using laptop computer on wheeled device for bedside registration. Ability to lift 25 pounds.
Personal Protective Equipment
Follows Standard Precautions using personal protective equipment as required.
Benefits and Pay Pay Range: Salaries reflected on independent job search websites are estimates and may vary. Salary/hourly specifics will be discussed during the application and hiring process.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
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