Holy Name Medical Center
Patient Services Representative - Breast Imaging Center - Fulltime Days
Holy Name Medical Center, Teaneck, New Jersey, United States
Patient Services Representative - Breast Imaging Center - Fulltime Days
Welcome to Holy Name, a medical center where innovation is not just a goal — it's a commitment. Here, medical excellence thrives, allowing hope to reign supreme and leaving no room for fear. At our hospital, every patient is cared for with undivided attention — because healing every soul is our sole focus. Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology – it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through a variety of residency and educational programs. A Brief Overview: Primary patient facing role to greet and assist patients on phone or in person at front desk. Provides clerical and administrative support/duties, including phone coverage/triage/response, while handling high volume of patient coordination, including registration, insurance verification, updating records and complex scheduling. Cross coverage required. What You Will Do: Answers telephones properly, courteously, and tactfully with the public, physicians, outside businesses, and other departments. Directs calls to the appropriate party and transfers when appropriate. Takes complete and accurate messages Responds to phone messages in a timely manner Facilitates patient appointments and referrals in a timely, efficient and friendly manner Registers, pre-certifies and schedules patients accurately and in a timely manner Verifies patient’s eligibility of insurance utilizing assigned tools and resources, updates demographic and insurance as needed and copies information into the patient’s account Obtains demographic and insurance information from patient in a pleasant, efficient manner and inputs data accurately into the patient management system Prepares or assists patients to acquire financial estimate of the anticipated price for the services to be rendered prior to the performance of services and communicates the information to the patient Processes and maintains all patient schedules for area of responsibility, runs schedules daily, forwards to appropriate departments and/or individuals in a timely manner. Communicates schedule changes as needed Provides general reception duties including; greeting and assisting customers in a timely and courteous manner with a willing and helpful attitude Engages patients who have been waiting past their appointment time notifying the patients of any delays Collects all current and past-due patient responsibility balances (i.e., co-payment, deductible, coinsurance, self-pay balances, bad debt balance) prior to services being rendered Performs daily reconciliation, balancing and cash out procedures Provides superior customer service focused on professional and effective communication with patients and co-workers Prepares the next day’s work for all scheduled patients to include the financial estimate of the patient responsibility balance Shares responsibility/accountability for work with team members Completes work within authorized time to ensure compliance with department standards Understands the impact of actions, attitudes, and the patient’s perception as it relates to overall customer satisfaction and be self-aware of how your role affects the customer’s experience Initiates IT work tickets to resolve equipment or system related issues Education Qualifications: High School Diploma or equivalent Required Experience Qualifications: 1-3 years 1 yr experience in a clerical role or healthcare environment Required Knowledge, Skills, And Abilities: Knowledge of Medical Terminology, strong interpersonal skills; Demonstrates the ability to handle multiple tasks; Demonstrates the ability to prioritize and organize work, completing assignments in a timely and accurate manner. At Holy Name, we believe in rewarding every team member with more than a paycheck—we invest in your future and well-being. Full-time and part-time employees have access to a comprehensive benefits package designed to support your health, financial security, and quality of life. Pay Range: $20.00/hour - $25.00/hour Holy Name is an Equal Opportunity Employer.
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Welcome to Holy Name, a medical center where innovation is not just a goal — it's a commitment. Here, medical excellence thrives, allowing hope to reign supreme and leaving no room for fear. At our hospital, every patient is cared for with undivided attention — because healing every soul is our sole focus. Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology – it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through a variety of residency and educational programs. A Brief Overview: Primary patient facing role to greet and assist patients on phone or in person at front desk. Provides clerical and administrative support/duties, including phone coverage/triage/response, while handling high volume of patient coordination, including registration, insurance verification, updating records and complex scheduling. Cross coverage required. What You Will Do: Answers telephones properly, courteously, and tactfully with the public, physicians, outside businesses, and other departments. Directs calls to the appropriate party and transfers when appropriate. Takes complete and accurate messages Responds to phone messages in a timely manner Facilitates patient appointments and referrals in a timely, efficient and friendly manner Registers, pre-certifies and schedules patients accurately and in a timely manner Verifies patient’s eligibility of insurance utilizing assigned tools and resources, updates demographic and insurance as needed and copies information into the patient’s account Obtains demographic and insurance information from patient in a pleasant, efficient manner and inputs data accurately into the patient management system Prepares or assists patients to acquire financial estimate of the anticipated price for the services to be rendered prior to the performance of services and communicates the information to the patient Processes and maintains all patient schedules for area of responsibility, runs schedules daily, forwards to appropriate departments and/or individuals in a timely manner. Communicates schedule changes as needed Provides general reception duties including; greeting and assisting customers in a timely and courteous manner with a willing and helpful attitude Engages patients who have been waiting past their appointment time notifying the patients of any delays Collects all current and past-due patient responsibility balances (i.e., co-payment, deductible, coinsurance, self-pay balances, bad debt balance) prior to services being rendered Performs daily reconciliation, balancing and cash out procedures Provides superior customer service focused on professional and effective communication with patients and co-workers Prepares the next day’s work for all scheduled patients to include the financial estimate of the patient responsibility balance Shares responsibility/accountability for work with team members Completes work within authorized time to ensure compliance with department standards Understands the impact of actions, attitudes, and the patient’s perception as it relates to overall customer satisfaction and be self-aware of how your role affects the customer’s experience Initiates IT work tickets to resolve equipment or system related issues Education Qualifications: High School Diploma or equivalent Required Experience Qualifications: 1-3 years 1 yr experience in a clerical role or healthcare environment Required Knowledge, Skills, And Abilities: Knowledge of Medical Terminology, strong interpersonal skills; Demonstrates the ability to handle multiple tasks; Demonstrates the ability to prioritize and organize work, completing assignments in a timely and accurate manner. At Holy Name, we believe in rewarding every team member with more than a paycheck—we invest in your future and well-being. Full-time and part-time employees have access to a comprehensive benefits package designed to support your health, financial security, and quality of life. Pay Range: $20.00/hour - $25.00/hour Holy Name is an Equal Opportunity Employer.
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