Cornerstone Building Brands
Overview
Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive footprint that includes almost 20,000 employees, operating in more than 70 manufacturing facilities and supported by a network of more than 80 distribution and branch offices. Our products include leading brands across windows, vinyl siding, metal accessories, metal roofing and wall systems, and insulated metal panels. We believe every building we create and every part of that building positively contributes to communities where people live, work and play. Job Description
DUTIES AND RESPONSIBILITIES Responsible for completion of all service requests in the assigned territory Perform field repairs, glass replacements, operational adjustments and general repairs Conduct field evaluations and inspections Provide documentation on work performed for each service call Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival Work closely with service scheduler providing feedback on complete and incomplete service requests Document requirements for follow-up appointments Assist in the scheduling of follow-up appointments Provide technical feedback Document information gathered in the field regarding operational and design deficiencies Provide recommendations for modifications Operate 1 ton truck in a courteous and safe manner Maintain parts inventory in the assigned service vehicle Monitor supply levels of parts and materials, restock as needed Must be willing to travel outside of territory at times, and some overnight stays Respond timely to email, phone, and service communications Report escalated matters to the service supervisor Equipment Provided
Tools, equipment, PPE Mobile phone Assorted hand and power tools 1-ton box van Glass cup Steel-toed safety shoes Uniform shirts Safety gloves and glasses Qualifications
Knowledge of and skill in field service repairs and services Knowledge of and skill in the use of various tools and equipment used in the repair and replacement of windows and doors Knowledge of general construction or building products installation Knowledge of fenestration product and manufacturing technologies Knowledge of common fenestration installation techniques and materials Experience in glass glazing Ability to maintain composure during conversations that may involve angry or upset homeowners, contractors or distributors Ability to define problems, collect data and establish facts to draw valid conclusions Ability to develop rapport with a wide variety of individuals Ability to be sensitive and show positive regard for fellow employees Ability to work independently and take initiative Ability to willingly accept responsibility Ability to read maps and operate a vehicle from destination to destination Strong oral, written and interpersonal communication skills Strong time management skills Proficiency with personal computers, MS Office and Word Education and Experience
High School Diploma or equivalent 1-2 years general construction or building products installation experience (nice to have) 1-2 years fenestration manufacturing or installation experience Valid state driver's license with an excellent driving record Additional Information
Why work for Cornerstone Building Brands? Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time team members receive medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. *Full-time is defined as regularly working 30+ hours per week. Union programs may vary depending on the collective bargaining agreement. Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organization’s Participation in E-Verify Poster here. If you would like to view a copy of the company’s affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response. California Consumer Privacy Act (CCPA) of 2018 Must be at least 18 years of age to apply. Notice of Recruitment Fraud We have been made aware of scams whereby unauthorized individuals are using Cornerstone Building Brands’ name and logo to solicit potential job-seekers. Cornerstone Building Brands will never ask for advance payment or bank account information as part of the recruiting or hiring process.
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Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive footprint that includes almost 20,000 employees, operating in more than 70 manufacturing facilities and supported by a network of more than 80 distribution and branch offices. Our products include leading brands across windows, vinyl siding, metal accessories, metal roofing and wall systems, and insulated metal panels. We believe every building we create and every part of that building positively contributes to communities where people live, work and play. Job Description
DUTIES AND RESPONSIBILITIES Responsible for completion of all service requests in the assigned territory Perform field repairs, glass replacements, operational adjustments and general repairs Conduct field evaluations and inspections Provide documentation on work performed for each service call Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival Work closely with service scheduler providing feedback on complete and incomplete service requests Document requirements for follow-up appointments Assist in the scheduling of follow-up appointments Provide technical feedback Document information gathered in the field regarding operational and design deficiencies Provide recommendations for modifications Operate 1 ton truck in a courteous and safe manner Maintain parts inventory in the assigned service vehicle Monitor supply levels of parts and materials, restock as needed Must be willing to travel outside of territory at times, and some overnight stays Respond timely to email, phone, and service communications Report escalated matters to the service supervisor Equipment Provided
Tools, equipment, PPE Mobile phone Assorted hand and power tools 1-ton box van Glass cup Steel-toed safety shoes Uniform shirts Safety gloves and glasses Qualifications
Knowledge of and skill in field service repairs and services Knowledge of and skill in the use of various tools and equipment used in the repair and replacement of windows and doors Knowledge of general construction or building products installation Knowledge of fenestration product and manufacturing technologies Knowledge of common fenestration installation techniques and materials Experience in glass glazing Ability to maintain composure during conversations that may involve angry or upset homeowners, contractors or distributors Ability to define problems, collect data and establish facts to draw valid conclusions Ability to develop rapport with a wide variety of individuals Ability to be sensitive and show positive regard for fellow employees Ability to work independently and take initiative Ability to willingly accept responsibility Ability to read maps and operate a vehicle from destination to destination Strong oral, written and interpersonal communication skills Strong time management skills Proficiency with personal computers, MS Office and Word Education and Experience
High School Diploma or equivalent 1-2 years general construction or building products installation experience (nice to have) 1-2 years fenestration manufacturing or installation experience Valid state driver's license with an excellent driving record Additional Information
Why work for Cornerstone Building Brands? Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time team members receive medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. *Full-time is defined as regularly working 30+ hours per week. Union programs may vary depending on the collective bargaining agreement. Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organization’s Participation in E-Verify Poster here. If you would like to view a copy of the company’s affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response. California Consumer Privacy Act (CCPA) of 2018 Must be at least 18 years of age to apply. Notice of Recruitment Fraud We have been made aware of scams whereby unauthorized individuals are using Cornerstone Building Brands’ name and logo to solicit potential job-seekers. Cornerstone Building Brands will never ask for advance payment or bank account information as part of the recruiting or hiring process.
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