Cornerstone Building Brands
Field Service TechnicianWindows and Doors
Cornerstone Building Brands, Dartmouth, Massachusetts, us, 02714
DUTIES AND RESPONSIBILITIES
Responsible for completion of all service requests in assigned territory
Perform field repairs, glass replacements, operational adjustments and repair
Conduct field evaluations and inspections
Provide documentation on work performed for each service call
Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival
Work closely with service scheduler providing feedback on complete and incomplete service requests
Document requirements for follow-up appointments
Assist in the scheduling of follow-up appointments
Provide technical feedback
Document information gathered in the field regarding operational and design deficiencies
Provide recommendations for modifications
Operate 1 ton truck in a courteous and safe manner
Maintain parts inventory in assigned service vehicle
Monitor supply levels of parts and materials, restock as needed
Must be willing to travel outside of territory at times, and some overnight stays
Responsible for timely response to email, phone, and service communications
Responsible for reporting escalated matters up to the service supervisor
EQUIPMENT PROVIDED
Tools, Equipment, PPE will be provided
Mobile Phone
Assorted hand and power tools
1-ton Box Van
Glass cup
Steel toed Safety shoes
Uniform Shirts
Safety Gloves and glasses
QUALIFICATIONS
Knowledge of and skill in field service repairs and services
Knowledge of and skill in the use of various tools and equipment used in the repair and replacement of windows and doors
Knowledge of general construction or building products installation
Knowledge of fenestration product and manufacturing technologies
Knowledge of common fenestration installation techniques and materials
Experience in glass glazing
Ability to maintain composure and direction during conversations that may involve angry or upset homeowners, contractors or distributors
Ability to define problems, collect data and establish facts and draw valid conclusions
Ability to develop rapport with a wide variety of individuals
Ability to be sensitive and show positive regard for fellow employees
Ability to work independently and take initiative
Ability to willingly accept responsibility
Ability to read maps and operate vehicle from destination to destination
Skill in oral, written and interpersonal communication
Skill in time management
Skill in the use of personal computers, MS Office and Word
EDUCATION AND EXPERIENCE
High School Diploma or equivalent
1-2 years general construction or building products installation experience is nice to have
1-2 years fenestration manufacturing or installation experience
Valid State driver’s license with an exceptional driving record
WHY WORK FOR CORNERSTONE BUILDING BRANDS? Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time team members receive medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.
Full-time is defined as regularly working 30+ hours per week. Union programs may vary depending on the collective bargaining agreement.
EQUAL OPPORTUNITY EMPLOYER STATEMENT Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran.
You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organization’s Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com.
All your information will be kept confidential according to EEO guidelines.
California Consumer Privacy Act (CCPA) of 2018
Must be at least 18 years of age to apply.
NOTICE OF RECRUITMENT FRAUD We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand’s name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.
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Responsible for completion of all service requests in assigned territory
Perform field repairs, glass replacements, operational adjustments and repair
Conduct field evaluations and inspections
Provide documentation on work performed for each service call
Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival
Work closely with service scheduler providing feedback on complete and incomplete service requests
Document requirements for follow-up appointments
Assist in the scheduling of follow-up appointments
Provide technical feedback
Document information gathered in the field regarding operational and design deficiencies
Provide recommendations for modifications
Operate 1 ton truck in a courteous and safe manner
Maintain parts inventory in assigned service vehicle
Monitor supply levels of parts and materials, restock as needed
Must be willing to travel outside of territory at times, and some overnight stays
Responsible for timely response to email, phone, and service communications
Responsible for reporting escalated matters up to the service supervisor
EQUIPMENT PROVIDED
Tools, Equipment, PPE will be provided
Mobile Phone
Assorted hand and power tools
1-ton Box Van
Glass cup
Steel toed Safety shoes
Uniform Shirts
Safety Gloves and glasses
QUALIFICATIONS
Knowledge of and skill in field service repairs and services
Knowledge of and skill in the use of various tools and equipment used in the repair and replacement of windows and doors
Knowledge of general construction or building products installation
Knowledge of fenestration product and manufacturing technologies
Knowledge of common fenestration installation techniques and materials
Experience in glass glazing
Ability to maintain composure and direction during conversations that may involve angry or upset homeowners, contractors or distributors
Ability to define problems, collect data and establish facts and draw valid conclusions
Ability to develop rapport with a wide variety of individuals
Ability to be sensitive and show positive regard for fellow employees
Ability to work independently and take initiative
Ability to willingly accept responsibility
Ability to read maps and operate vehicle from destination to destination
Skill in oral, written and interpersonal communication
Skill in time management
Skill in the use of personal computers, MS Office and Word
EDUCATION AND EXPERIENCE
High School Diploma or equivalent
1-2 years general construction or building products installation experience is nice to have
1-2 years fenestration manufacturing or installation experience
Valid State driver’s license with an exceptional driving record
WHY WORK FOR CORNERSTONE BUILDING BRANDS? Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time team members receive medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.
Full-time is defined as regularly working 30+ hours per week. Union programs may vary depending on the collective bargaining agreement.
EQUAL OPPORTUNITY EMPLOYER STATEMENT Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran.
You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organization’s Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com.
All your information will be kept confidential according to EEO guidelines.
California Consumer Privacy Act (CCPA) of 2018
Must be at least 18 years of age to apply.
NOTICE OF RECRUITMENT FRAUD We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand’s name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.
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