Ross Stores, Inc.
Company Overview
Ross is the leading off‑price retail chain with over 2,200 stores in the United States. We bring our customers a constant stream of high‑quality, on‑trend merchandise at extraordinary savings in a fun and exciting treasure hunt experience.
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store and for the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors open and close the Store, supervise Associates, maintain a friendly, easy‑to‑shop environment, ensure proper merchandise presentation, and keep work areas clean. They execute and supervise Company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Responsible for building security including entrance/exit control, electronic article surveillance (EAS) devices, cash office security, armored carrier pick‑ups and register area.
Removes clutter and ensures safe, clear egress to emergency exits.
Responsible for customer safety including accident prevention, accident reporting and emergency procedures.
Tests all fire alarm systems as scheduled and responds to after‑hours alarms when requested.
Customer Service
Treats all customers, associates and other leaders with respect.
Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes associates using Company recognition programs.
Personal and Store Brand
Represents and supports the Company brand at all times.
Maintains a professional appearance in accordance with the Company dress code. Ensures all associates adhere to the dress code.
Keeps all store areas clean, well‑maintained, and merchandised to standard.
Responsible for daily trash removal.
General Merchandising
Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
Responsible for receiving merchandise truck when needed.
Processes all merchandise with a sense of urgency.
Responsible for receipt of all non‑merchandise inbound deliveries.
Responsible for cleanliness and organization of all stockrooms.
Helps deliver and place merchandise on the sales floor when all merchandise is processed.
Ensures any back‑stock is secured and processed according to Company policy.
Responsible for merchandising of each department including the back stock.
Responsible for loss prevention due to damage.
Ensures compliance to the monthly presentation guidelines in the assigned area.
Responsible for floor moves and signing including promotional signing as needed.
Responsible for re‑wraps as needed.
Loss Prevention
Understands and complies with the Loss Prevention Awareness Program and is responsible for store loss prevention, maintaining a large customer service presence on the sales floor, engaging customers and associates, and heightened loss prevention awareness.
Demonstrates integrity and honesty in all interactions with associates and customers, safeguarding confidential information, cash, and credit card information and merchandise.
Maintains the Public View Monitor (PVM) system properly.
Conducts “code” package inspections.
Executes all Company best practices and maximizes productivity by minimizing steps and touches.
Front End Supervision and Operations
Ensures associates are executing to Company standards at the front end.
Maintains pace, energy and presence at the front end, managing the line to expedite; customer wait time.
Trains and coaches associates on cash registers, shortage control policies and other front‑end procedures to meet friendly and productivity standards.
Controls retail associates’ break schedule for backups, lunches and breaks.
Ensures all equipment is working properly.
Maintains proper supplies and recovery for the front‑end area.
Ensures go‑backs are expedited, properly scanned, security‑tagged and ticketed.
Teaches all associates the “Scan and Bag” best practice.
Ensures salability of merchandise on the front end, aisle tables, and specialty racks.
Fitting Rooms
Responsible for the maintenance and cleanliness of the fitting rooms.
Ensures all fitting‑room garment tags are audited and accounted for to Company policy.
Ensures go‑back compliance throughout the day.
Administrative Duties as Assigned by Store Manager
Ensures cash pulls and bank deposits are conducted to Company policy.
Responsible for front‑end control when needed; adheres to policies and procedures for refunds, associate purchase approvals, security of tills and cash in safe, register paid‑outs/ins, void approvals, register media and break schedules.
Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission and payroll reporting as needed.
Other duties as assigned by Store Manager.
Competencies
Manages work processes.
Business acumen.
Plans, aligns & prioritizes.
Builds talent.
Collaborates.
Leads by example.
Communicates effectively.
Ensures accountability & execution.
Qualifications and Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA
Ability to use all store equipment, including PDTs, registers and PCs as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Disability and Diversity Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire, and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex, veteran status, marital status or any other category protected by federal, state or local laws.
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General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store and for the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors open and close the Store, supervise Associates, maintain a friendly, easy‑to‑shop environment, ensure proper merchandise presentation, and keep work areas clean. They execute and supervise Company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Responsible for building security including entrance/exit control, electronic article surveillance (EAS) devices, cash office security, armored carrier pick‑ups and register area.
Removes clutter and ensures safe, clear egress to emergency exits.
Responsible for customer safety including accident prevention, accident reporting and emergency procedures.
Tests all fire alarm systems as scheduled and responds to after‑hours alarms when requested.
Customer Service
Treats all customers, associates and other leaders with respect.
Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes associates using Company recognition programs.
Personal and Store Brand
Represents and supports the Company brand at all times.
Maintains a professional appearance in accordance with the Company dress code. Ensures all associates adhere to the dress code.
Keeps all store areas clean, well‑maintained, and merchandised to standard.
Responsible for daily trash removal.
General Merchandising
Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
Responsible for receiving merchandise truck when needed.
Processes all merchandise with a sense of urgency.
Responsible for receipt of all non‑merchandise inbound deliveries.
Responsible for cleanliness and organization of all stockrooms.
Helps deliver and place merchandise on the sales floor when all merchandise is processed.
Ensures any back‑stock is secured and processed according to Company policy.
Responsible for merchandising of each department including the back stock.
Responsible for loss prevention due to damage.
Ensures compliance to the monthly presentation guidelines in the assigned area.
Responsible for floor moves and signing including promotional signing as needed.
Responsible for re‑wraps as needed.
Loss Prevention
Understands and complies with the Loss Prevention Awareness Program and is responsible for store loss prevention, maintaining a large customer service presence on the sales floor, engaging customers and associates, and heightened loss prevention awareness.
Demonstrates integrity and honesty in all interactions with associates and customers, safeguarding confidential information, cash, and credit card information and merchandise.
Maintains the Public View Monitor (PVM) system properly.
Conducts “code” package inspections.
Executes all Company best practices and maximizes productivity by minimizing steps and touches.
Front End Supervision and Operations
Ensures associates are executing to Company standards at the front end.
Maintains pace, energy and presence at the front end, managing the line to expedite; customer wait time.
Trains and coaches associates on cash registers, shortage control policies and other front‑end procedures to meet friendly and productivity standards.
Controls retail associates’ break schedule for backups, lunches and breaks.
Ensures all equipment is working properly.
Maintains proper supplies and recovery for the front‑end area.
Ensures go‑backs are expedited, properly scanned, security‑tagged and ticketed.
Teaches all associates the “Scan and Bag” best practice.
Ensures salability of merchandise on the front end, aisle tables, and specialty racks.
Fitting Rooms
Responsible for the maintenance and cleanliness of the fitting rooms.
Ensures all fitting‑room garment tags are audited and accounted for to Company policy.
Ensures go‑back compliance throughout the day.
Administrative Duties as Assigned by Store Manager
Ensures cash pulls and bank deposits are conducted to Company policy.
Responsible for front‑end control when needed; adheres to policies and procedures for refunds, associate purchase approvals, security of tills and cash in safe, register paid‑outs/ins, void approvals, register media and break schedules.
Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission and payroll reporting as needed.
Other duties as assigned by Store Manager.
Competencies
Manages work processes.
Business acumen.
Plans, aligns & prioritizes.
Builds talent.
Collaborates.
Leads by example.
Communicates effectively.
Ensures accountability & execution.
Qualifications and Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA
Ability to use all store equipment, including PDTs, registers and PCs as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Disability and Diversity Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire, and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex, veteran status, marital status or any other category protected by federal, state or local laws.
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