Michaels Stores
Retail Customer Service Manager
Michaels Stores, Charlotte, North Carolina, United States, 28245
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Retail Customer Service Manager
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Michaels Stores . Store - CHLT-STONECREST, NC Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, and maintaining store recovery standards to fulfill Brand Promises. Provide friendly customer service. Assist Store Manager in ensuring compliance with SOPs, Company programs, laws, and standards; hold team accountable for store conditions and results. Ensure adherence to front end policies; meet KPIs and support team performance. Plan and execute in-store events and class activities. Lead omnichannel processes and manage shrink and safety programs. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities. Support onboarding, training, coaching, and performance management of team members. Serve as Manager on Duty (MOD). Maintain respectful interactions, promote the organization’s values, and serve as a role model. Assist customers, help locate products, and provide solutions. Participate in truck unloading, stocking, and cross-train in custom framing sales and production. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, managing workload in partnership with the Store Manager. Preferred Knowledge/Skills/Abilities Other duties as assigned. Experience Required Retail management experience preferred. Physical Requirements and Work Environment Ability to stand long periods, move throughout the store, and perform bending, lifting, and reaching. Work involves lifting heavy boxes, working with glass and heat press in the Frame shop, some outdoor work, and working nights, weekends, and early mornings. Applicants must meet legal requirements and can request accommodations if needed. At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We offer comprehensive benefits including health insurance, paid time off, tuition assistance, and employee discounts. Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities.
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Retail Customer Service Manager
role at
Michaels Stores . Store - CHLT-STONECREST, NC Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, and maintaining store recovery standards to fulfill Brand Promises. Provide friendly customer service. Assist Store Manager in ensuring compliance with SOPs, Company programs, laws, and standards; hold team accountable for store conditions and results. Ensure adherence to front end policies; meet KPIs and support team performance. Plan and execute in-store events and class activities. Lead omnichannel processes and manage shrink and safety programs. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities. Support onboarding, training, coaching, and performance management of team members. Serve as Manager on Duty (MOD). Maintain respectful interactions, promote the organization’s values, and serve as a role model. Assist customers, help locate products, and provide solutions. Participate in truck unloading, stocking, and cross-train in custom framing sales and production. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, managing workload in partnership with the Store Manager. Preferred Knowledge/Skills/Abilities Other duties as assigned. Experience Required Retail management experience preferred. Physical Requirements and Work Environment Ability to stand long periods, move throughout the store, and perform bending, lifting, and reaching. Work involves lifting heavy boxes, working with glass and heat press in the Frame shop, some outdoor work, and working nights, weekends, and early mornings. Applicants must meet legal requirements and can request accommodations if needed. At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We offer comprehensive benefits including health insurance, paid time off, tuition assistance, and employee discounts. Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities.
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