H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block .
Our Company: At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone feels like they belong. We are committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.
What you’ll do As a
Team Leader , you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. You’ll be a knowledgeable resource on tax topics and products for associates, helping them grow their knowledge and skills.
Responsibilities
Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement
Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
Serve as point of contact for onsite escalated client service concerns
Ensure clients are scheduled properly and conflicts are resolved
Lead daily activities to ensure tax office associates complete work on time with quality standards and priorities
Build an engaging team environment by training and coaching associates to meet Service Standards and recognize contributions
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules and ensure accurate timekeeping and overtime management
Prepare tax returns, as required
Conduct timely performance reviews and address performance concerns with the Associate Relations Center
Qualifications
Prior experience in customer service, shift leadership, or similar roles
Experience supervising or managing people
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
Annual continuing education and ability to meet IRS and applicable state requirements
Computer proficiency with MS Office
Ability to work independently with minimal supervision
Customer-centric mindset; adaptable, resilient, and results-driven
Flexible work schedule and assignments based on business needs
High school diploma or equivalent or higher
Why work for us We invest in our people and support their total well-being. Our benefits can help with health, wellbeing, and financial wellness needs. Examples include an Employee Assistance Program, wellbeing programs, neurodiversity and caregiver support, and various discounts. Eligible employees may have access to Medical Coverage, 401k and Employee Stock Purchase Plan. See blockbenefits.com for available benefits.
The Community You Will Join H&R Block is committed to a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work. You will be part of an environment recognized on Best Companies lists, with colleagues who support each other’s growth. H&R Block is an equal opportunity employer, welcoming diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you’re looking to make an impact, H&R Block is the place for you.
Additional information
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Note: This posting reflects the current job responsibilities and requirements, and is subject to change at any time.
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Team Leader
role at
H&R Block .
Our Company: At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone feels like they belong. We are committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.
What you’ll do As a
Team Leader , you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. You’ll be a knowledgeable resource on tax topics and products for associates, helping them grow their knowledge and skills.
Responsibilities
Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement
Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
Serve as point of contact for onsite escalated client service concerns
Ensure clients are scheduled properly and conflicts are resolved
Lead daily activities to ensure tax office associates complete work on time with quality standards and priorities
Build an engaging team environment by training and coaching associates to meet Service Standards and recognize contributions
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules and ensure accurate timekeeping and overtime management
Prepare tax returns, as required
Conduct timely performance reviews and address performance concerns with the Associate Relations Center
Qualifications
Prior experience in customer service, shift leadership, or similar roles
Experience supervising or managing people
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
Annual continuing education and ability to meet IRS and applicable state requirements
Computer proficiency with MS Office
Ability to work independently with minimal supervision
Customer-centric mindset; adaptable, resilient, and results-driven
Flexible work schedule and assignments based on business needs
High school diploma or equivalent or higher
Why work for us We invest in our people and support their total well-being. Our benefits can help with health, wellbeing, and financial wellness needs. Examples include an Employee Assistance Program, wellbeing programs, neurodiversity and caregiver support, and various discounts. Eligible employees may have access to Medical Coverage, 401k and Employee Stock Purchase Plan. See blockbenefits.com for available benefits.
The Community You Will Join H&R Block is committed to a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work. You will be part of an environment recognized on Best Companies lists, with colleagues who support each other’s growth. H&R Block is an equal opportunity employer, welcoming diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you’re looking to make an impact, H&R Block is the place for you.
Additional information
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Note: This posting reflects the current job responsibilities and requirements, and is subject to change at any time.
#J-18808-Ljbffr